I had to give 1 star to write a review but honestly they deserve no stars…read more I am writing to express my deep disappointment and distress following the experience I had at your Northlands Kettering branch yesterday, when I brought my guinea pig, Little My, to be put to sleep. Little My had taken a sudden turn for the worse that morning, and as the Cat & Rabbit Clinic in Northampton -- where she had previously received excellent, compassionate care -- was closed, I had no choice but to come to your out-of-hours service. I must admit I was apprehensive given previous poor experiences with this branch, but I had to to as Little My was in extreme pain and discomfort. Unfortunately, from the initial phone call to the moment we left, the experience was deeply upsetting. When we arrived, we checked in and were told to wait. A nurse came to ask what we wanted to do afterward, and we confirmed we wished to take her home to bury her. We were told she would be wrapped in a towel and placed back in her carry case for us. After waiting around 20 minutes (as the vet was running late), we were finally seen. The consultation lacked any compassion, care, or empathy. The vet took Little My out of the room via a back door, leaving us to wait. I would have expected a private, peaceful space for such a distressing moment, but we were left in a standard consult room. When the vet returned, he brought her back through the waiting area -- in full view of others -- and simply placed her carry case on the table. She was not wrapped in a towel as promised; she was lying almost upside down, with her face wet, and it was extremely upsetting to see her in that state. When we asked whether she went quickly, we were told it took several attempts, which horrified me. Every previous time one of my guinea pigs has been euthanized at the Cat & Rabbit Clinic, they have shown extraordinary compassion and respect. My pets have always been returned peacefully, wrapped in a little box with their name on it. The contrast in your clinic's approach was shocking and distressing. To make matters worse, when I went to the front desk afterward, (visibly upset) there was no understanding or kindness shown. In such situations, it is common practice to allow payment over the phone later, but instead I had to pay immediately while four staff members sat chatting nearby, which made me feel extremely uncomfortable and unsupported. This entire experience was cold, unprofessional, and lacking in empathy at a time when kindness should be paramount. I sincerely hope that this feedback is taken seriously and used as an opportunity for your team to reflect and improve -- particularly in handling sensitive euthanasia cases. I will not be returning to the Northlands Kettering branch and will be advising others to seek more compassionate care elsewhere. I truly hope no other pet owner has to go through such a distressing experience in your care.

I phoned the Kettering branch for some prices for cat neutering, chipping, vaccinations etc. Very…read morenice man on the phone gave me lots of information and is obviuosly enthusiastic about his work, which makes a nice change. Then visited the Rushden branch to register and book an appointment. The lady there was lovely, Winnie. Really made us feel welcome. I wish they were as nice at the human doctors. The prices are reasonable and the service is second to none. I would certainly recomend them to others. They also have an emergency out of hours service.

Always had friendly service whenever we have to take our dog here, luckily only for yearly…read morecheckups. The staff are very knowledgable too.

love staff make you feel welcome i take my dog here, great opeaning hoursread more

Such a superb vets. I have a number of pets but the most recent visit I had to make there was for…read moremy dog. He had to have surgery and stay in for a few days and well, he didn't want to come home! They are well cared for and loved by all the staff there. They use their name to make them feel at home. I was given an initial quote which seems very reasonable although after the surgery they said they had complications which then increased my bill which is understandable. It is quite a busy little pratice but they do make room for you if you call for an appointment. There are emergency consultations too. A great vets and the only one I ever go to now.

This veterinary surgery assisted me at a very upsetting time. A dear pet was very ill and it was…read moreunfair to leave them to suffer, but as it was classed as an exotic the nearest vets which were closed were Cambridge or Bedford, too far to add this stress to a very unwell pet. On the spur of the moment I called this surgery and they kindly agreed to stay open a few more minutes to allow me to come and check Noddy. Sadly we were right and they kindly allowed him to go the the animal bridge, I am so grateful to them to assist us and to provide the upmost kindness, support and care. Truly amazing vets surgery, lovely people and supportive too.

A great vet. No nonsense advice and always willing to help. Sensible and practical. Just what is…read moreneeded.

There would never be enough stars I could give Swayne & Partners as they are absolutely fantastic…read more They we're kind and caring with all the animals they see, they took my Teddy in on an emergency late one night with a twisted bowel, the vet was waiting in reception as we arrived and took him off to X-ray him while we were booking him in then came out to tell us they had to operate on him straight away they saved his life and we are so grateful to them all from the vet's, nurses and reception staff they are all so kind and caring. We also had to have our nearly 17 year old jack russell "Jake" put to sleep and once again they did it with kindness and dignity. We would recommend them very very highly. Thank you so very much to you all kind Regards Mr & Mrs Sutton, Teddy and Benson too

The only reason I don't currently take my pets to this surgery is because of the lack of parking…read more(I'm disabled and can't lug a cat basket up the road!) I used this surgery all through my childhood/ teenage years and my family still do. They have given my mum huge help through difficult illnesses with her pets. On boxing day before we moved back to the area, our dog ripped her face open in the woods and we used the out of hours emergency service at Swayne and Partners. The vet was absolutely lovely and you wouldn't have known that our dumb mutt had ripped him away from his family! Highly recommended.

We use this vet for our two cats. It was originally recommended to me by a friend who is a vet but…read morehas moved and now lives too far away to be our vet. I like that this is a small practice with staff who genuinely care about the animals rather than profit which can be a problem with some of the larger chain type of practices. I have always managed to get a same day appointment when needed one of my cats is often getting himself into scrapes and has needed quite a few visits over the years. I do find this to be a lovely friendly caring place and we will continue to use it for as long as we have animals.

This is my local vet and my cat seems quite happy to go there! The vets and technicians are…read morewonderful. Always helpful and cheery. The only things is that the waiting room is quite small and can get backed up. Quite often there is a wait and sometimes there is nobody behind the reception desk. I wish people who had dogs would keep them next to them as it can be frightening for chidren and cats to go past. The fees are good and the vet is lovely, so I continue going there.

The new female vet, not the one in photo was so negligent in combination with receptionist who…read moreissued my dogs meds they killed him , if you love your dog avoid this place! There was a good male vet who if he had been seen by the same man, our dog who was greatly loved would have survived. The female vet prescribed an overdose and removed him from life preserving treatment he was dead within a week. https://www.facebook.com/photo.php?fbid=10204107510686377&set=a.1918323176130.77646.1783546654&type=3&theater

Excellent veterinary practice, reasonable charges, always very accomodating. Have been using them…read morefor nearly 8 years. Would highly recommend this vet.

Excellent practise, helpful & friendly, first classread more