Thank you Taylor, David, Francelle and Joshua (Manager) for making my pleasant start of my day turn into an unpleasant shopping experience today.
I'm not sure who raised each of you, but they apparently forgot to include mannerism and respect for other's outside your skin tone.
I thread very litely when dealing with race issues. It's apparent that each one of you mindset are the same. When a customer is speaking with another employee, Taylor you don't just walk up and start speaking to your co worker without saying, "Excuse me to the customer, for the need to break into our conversation." If a customer is engaged with another customer and Taylor you need to pass by, but the space is thin, just say, "Excuse Me." Your pin fell off because you needed to be checked for being so disrespectful.
Francelle, when you have already asked, two customers whose engaged in a conversation, "Can I help you and we both say no thank you" keep it moving. There was no need for you to keep coming in our space. Even when you was assisting a customer and a customer is slightly in the way of reaching for a product. Instead of squeezing your way, a simple saying, "Excuse Me" would have been respectful. You would have had enough space to get the product and maybe made an additional sale. Also there was no need for you to ask me a second time if I needed help. I would have been okay if your tone wasn't dark. Maybe I needed to just stand still or I was lost in my thoughts.
David, when you see two customers engaged in a conversation and the product you brought your customer to view, acknowledge the two engaged customers and simple say, "Excuse Me." Don't assume just because two customers are engaged in conversation that they weren't looking at the same products on the shelf you rudely stood in front of the two engaged customers. The customer shouldn't have to correct your manners or unprofessional behavior if you were taught to respect everyone. It's too late to say excuse me afterwards and say you assumed.
Joshua, after your fourth employee the cashier (I forgot to get her name) behind where I stood
decides to squeeze behind me to get something, instead of saying you guessed it, "Excuse Me" I was now provoked to go out of character. I paid for my three teas which costed $33.21. After being provoked into displeasure, I decided to get my money back. My pleasant cashier requested your assistance on my return and you asked, "If everything is okay?" I responded, "No." I then told you about your employees. I handed you my receipt. I advised you I would be calling the Corporate office. You actually asked me if I needed the number. Well, after you wrote the number 828.281.4800 (just in case someone else need to make a compliant) instead of handing me my receipt and paper you wrote the corporate number. Instead of giving me them in my hands, you place them on the countertop. RUDE, RUDE AND YES RUDE. You displayed the reason why your employees are RUDE. Everything starts at the top Leadership.
Let me not forget, I requested the name of Francelle and David but wanted to make sure I was referring to the right employees. We walked over to where they both were and Francelle decides she wants to be bold. Francelle decides she wants to raise her voice while I'm stating her part of being rude. Not only did she display lack of respect for you as the Manager she showed her true color of who is actually is and of who I detected by her rudeness. You shouldn't have to tell her or any employee to walk away.
She escalated the tone because of her voice. Remember I am the customer and it use to be customers are always right. I actually believe when a person is wrong they are wrong, period.
I called Corporate before leaving the parking lot and left a message. It's apparent you and your staff need a crash course on Interpersonal Relations.
Lastly, after reading the comments here, I'm not surprised I experienced my what started as being pleasant day to turn dark. Earth Fare employees definitely are NOT FARE to all.
You all cost Earth Fare to lose $33.21.
I'll drive the extra miles and spend my money where I'm respected and the staff are pleasant.
Update 3:25 p.m. Thank you to Mr. Bohrn from Corporate on returning my call and listening to my complaint. David, I told Mr. Bohrn I accepted your apology. It takes a solid person to correct their wrong. So, thank you. As for the rest of the named employees get ready for your needed crash course.
I firmly believe in speaking up and addressing the unseen behavior and activities of employees. Everyone should be treated with respect and dignity. Remember you're representing the name of a Company. If you're NOT a people person find a position behind closed doors.
I'm thankful to Mr. Bohrn for stepping up. read more