TERRIBLE SERVICE. I was looking for a naturopath for my primary care doctor, and there aren't many…read moreto choose from in Salem. After not seeing a doc for 5 years, I knew I should establish myself somewhere and have an annual exam, PAP and mammogram, but I had also been having frequent headaches which seemed related to my cycle, so I also knew I wanted hormone testing.
Well I was never able to address those concerns because we spent my whole visit filling out patient forms, which I actually didn't fully complete until AFTER my visit and turned in when I was walking out the door (??? first red flag). Then they sent me home with a packet full of info about all of their spa services....(2nd red flag). I swear, that is all this doctor is concerned with - promoting their "SPA" next door. There are posters and popups ALL OVER their office pushing liposuction, vaginal rejuvenation, and some sort of sound wave clitoral therapy (?!?!) right next to the glass cabinet filled with OLD DOLLS (WTF??) It's really creepy. Seriously, see attached pics taken inside the waiting room and patient room.
As it turned out, my mammogram showed a suspicious mass, and I had to go back for additional imaging. My multiple mammograms and ultrasounds yielded a BI-RADS 5, giving me a 95% chance that the lump was cancerous, and I would need a biopsy to confirm the diagnosis. Surprisingly, this office received all of this info from the imaging center (SRC - which were AWESOME, BTW), yet they failed to follow up with me. I never received a single phone call from them.
I went back in 3 months later for my biopsy (after prompting from SRC), and I was told the results would be in that Friday or Monday. Now I was very anxious to get the results, so I called the office that Friday afternoon and was told the doctor had SEEN the results, but had not yet reviewed them (???). I begged them not to make we wait all weekend for the results, and I was assured a callback that day. Well that never happened.
So I called Monday morning, and was then told the results had just come in that morning (???) but again, the doctor had not yet reviewed them. I asked for a callback again, and after waiting another 3 hours, I finally drove to the office and parked myself in the lobby until they handed over the reports, which showed clearly that they had been received on Friday, and yes I have cancer. At this point, I am taking all my reports and looking for a new primary care doctor WHO ACTUALLY CARES. Apparently they only care about you here if your vagina is out of whack. Sorry Salem "Wellness" Clinic, but my vagina and clitoris are just fine. Good riddance!