I'm going to preface this by mentioning I never ended up having the work completed, but my experience with this company was not pleasant in the end.
I called and hired this company, I dealt with Earl, to power wash my two family vinyl sided house. We scheduled a date and he even called a couple days before to confirm which was nice and professional. We discussed having he tenants move things away from the house that could be damaged by the bleach solution they use to clean the siding. I understood, and instructed my tenants to move objects away from the house for the scheduled date. I arrange for someone to meet Earl there to pay him and expect all to go pretty smoothly, and have a clean house after the day is done.
The day comes and Earl arrives at 8 to my house (I am not there.) He calls me twice, and leaves me text messages telling me I wasted his time before "nothing was ready." I didn't know what he meant. I had been asleep because I had to work that day I had told my tenants to move things out of his way and close the windows.
I ask for clarification and he responds with long, nonsensical messages about how a car was in the way and half the windows are open, "there was no one there to greet him", and none of the tenants are answering the door. I don't really see these things as a problem, knock on the door and ask them to move the car, close the window, whatever else.
This didn't work for him. So he leaves, angrily telling me I wasted his time and to not call him again. Ok, I won't.
I text my tenants and they respond promptly. They tell me he left because one window was open and the garbage bins were against the house and that he never knocked on the door.
Earl, if you had been more patient you would have went home with some hard earned money. Instead I'm just going to pay someone else to do it, and you wouldn't have gotten this review.
Update: I had another company charge me much less to do the same job, and It was the same scenario. They did not make a huge deal about not being "greeted" or about having a trash can in their way. Don't know what happened to Earl that day, but I've never ever hired someone to do a simple job and had to meet them promptly to "greet" them. read more
