Here is my email exchange with them it's so sad I would have sent a LOT of money with them if only they had better customer service. I sent in a customer support because the tracking said delivered but I didn't get anything. First email so possibilities are package theft or misdelivery - if you don't have package theft issues, then you want to talk to your neighbors, local post deliverer, and your local post office. for the first two, a package description may help - brown cardboard, 14"x12"x1", with "Fragile Vinyl Records" printed all over it. for your local post office, they have precise GPS coordinates of where your box was when it was scanned as delivered, and if it shows misdelivery they are obligated to attempt to retrieve. I would love to get this info for you but they only share it with the recipient, in person. If they act like that's not a thing, they are either lazy or undertrained and don't hesitate to ask to speak to the postmaster... thanks & please keep me posted! chris 2nd email my reply Hello, I want to express how disappointed I am with the level of customer service I've experienced. When I first discovered your website, I was thrilled to finally find a place where I could regularly purchase vinyls, especially rare ones. As someone who collects a lot of vinyl records, I was genuinely excited to support your business going forward. However, this recent situation has completely changed my perspective. The fact that I'm being told to go to my local post office, talk to my neighbors and even request to speak to the postmaster just to track down my package is, frankly, unacceptable. I don't think it's reasonable for your customers to have to jump through these hoops, especially when most places would simply ship out a replacement rather than push the responsibility onto the customer. This experience has been frustrating and disappointing enough that I don't plan on doing business with your company again. I sincerely hope you reconsider your approach to customer service, as situations like this are driving away customers who would otherwise be loyal and enthusiastic supporters. Regards, 3rd email I want to express how disappointed I am that you find it unacceptable to be asked to go to your local post office, talk to your neighbors and even request to speak to the postmaster just to track down your package, so I guess we're even there. I don't think it's reasonable for you to automatically assume we should replace your box - we're not amazon, we're a small business, so we don't automatically reship every time somebody says they didn't get something and don't bother to attempt to rectify the situation using the helpful and highly experienced info we provide them. from our perspective, a buyer that doesn't want to lift a finger to save us $100 is frankly, unacceptable. We like to do business with people that are reliable partners in this regard, and we find your attitude to be frustrating and disappointing enough that we don't want to do business with you, either, so I guess we're even there, too. chris read more

Chris needs to brush up on his professionalism game. I ordered a record that was lost by the post office. When I emailed him about it, he began asking if I would call my local PO, or barring that, to go get in my car and stand in line @ the PO, and start asking questions about my missing record. Sorry. This is NOT my job, and I'm not wasting a Saturday morning @ the PO, tracking down a record that Chris shipped and sold to me. I have a job. That is his responsibility. Even the most lack-witted shabbaroon that runs a business knows that. My one error was to engage at all. I should have left it at "please refund the sale". He was a complete creep about it, from the outset. Always a smart remark, and an unprofessional attitude. Finally the LP showed up (due to his persistence, to his credit), and I quickly notified him before he processed a return. Instead of "Thanks, glad it was resolved", he scolded me for not doing more to phone and visit the PO, which is difficult for me. And again... NOT MY JOB. It's a shame, but I doubt he'll take a lesson from the experience. If you're in the Missoula area, I'm sure it's a pleasant store to drop in to. Just be aware that if you mail order, they'll expect you to do the legwork in the event that the package goes missing. read more

Probably the best customer service I've ever received! They also have a great selection, fair prices and really quick shipping speed even during the holidays. I can't recommend them enough! read more

I just got a record in the mail from them today.It came really fast.First time to do business with them and I will definitely go back and and get more Vinyl from them. read more

Ear Candy Music - Music & DVDs Near Me - MISSOULA, Montana

Visiting from Portland. Love this record store. Always have great finds. You have to dig a little, but great selection and prices. Very nice owner. read more

Came to visit and tried to shop local and found this amazing gem. I cannot remember the owners name to save my life but damn what a cool dude. We talked as I searched through the huge selection of vinyl and was actually familiar with the record stores where I am from. Lots of amazing records, both new and old and even found some highly sought after used vinyl which is what I like to find. I could've stayed all day searching and talking but then again, that's why I'll be coming back! read more

Rude people, might be towards hip hop type of customers considering the good reviews they get. rude rude rude experience i had.

I just ordered from them and am just sick that I don't live closer. My son and I would work for free at your amazing store! Thanks for the awesome bonus sticker!!! You guys are awesome!!! read more

Ear Candy Music - Music & DVDs Near Me - MISSOULA, Montana

Great shop with an eclectic selection of tunes. I've stumbled upon unexpected gems at a fair price while browsing during my visits to Missoula. And their online service is top notch too with quick and safe shipping. Two thumbs up for sure. read more

Best record store in town. Not only do they TWO FOR A DOLLAR bins (and by bins, they mean almost everything at floor level), but they have several FREE piles. Yes. FREE RECORDS. And these are not just your grandma's Bing Crosby Christmas records. I found a Henry Mancini in the free pile, and tons of great digs in the $.50 bin. Even Joe Cocker's "Mad Dogs and Englishmen" (IMO one of the greatest records of all time) was just half a dollar. I found some awesome records with some great breaks in those bins. I will definitely be back. Also, the woman at the counter was very helpful and totally a digger herself. When I arrived she was listening to the new Wax Tailor record over the PA. I'm in town for work from Seattle, and this place felt like home. Best crate digging in town, hands down. read more

If Earcandy were a woman, I would've lost my boyfriend to her months ago. A bout with a broken air conditioner and Arizona heat made me give up on records, but anyone who still loves vinyl shouldn't even be reading this review because you already know about Earcandy; you've all already spent many Saturday afternoons there, digging away. CD selection is great and vinyl selection is better than I would've ever expected to see in Missoula. Definitely worth popping in, especially on Record Store Day. If you see my boyfriend there, ask him to pick me up an ELO album if they have a cheap used one. read more

Order 122875 .1 x Ike & Tina Turner - On The Road - 12" Vinyl Picture Disc. The sent has been a long trip across Europ before arriving at destination. The price for sending the disc has been expensive, we could thought the sending could be quicker and more direct. The plastic envelop is opened from every parts ( broken ) and the disc is not safe in. Very curious sending. I will never buy something by your shop. Excuse perhaps my English but I suppose you don't speak French like every Amercican. read more

Outsider from Ann Arbor, MI here. On a northwest adventure I stopped by Missoula and wanted to dig through the local piles of vinyl. Very glad I did. Totally satisfied. There's a TON of good stuff here. I could spend a whole day going through their crates, but I showed up 30 minutes before close. Still left with a good 10" I didn't know I wanted and a 12" I came for. The music is sorted well and the inventory is both deep and broad. It's a good mix of used and new vinyl and CDs. The walls have posters for shows I wish I could have attended and other neat props, like a Beatles tour teamster jacket. It's exactly what I want a record store to be. Awesome that the person at the store knew of the band Throwing Muses too! Some stores think I woke up from cryosleep from the 90s when I try to describe what I'm looking for. I'll be back if I make my way out west again! read more

best rec store in town easily. tons of vinyl. great for all types of music, but they seem to keep up really well with indie/punk new stuff. didn't skimp on the new 7" selection. some great finds in the used bin as well. lots of listening stations. also wanna give them cred for promoting shows. If you're just hitting town for a couple of days, look at their storefront window for news on shows. read more

Ear Candy Music - Music & DVDs Near Me - MISSOULA, Montana

Very very very unorganized. Almost every section had random and completely unrelated records. Found hip hop remixes in Jimi Hendrix. I was eager to get some new records only to find almost everything I wanted out of stock or probably in the wrong genre and letter. Also a very lacking customer service. Wasn't acknowledged until I walked up to the desk to ask where records were. Super disappointed. read more

Ordered a vinyl for my friend's birthday. It was never delivered and sent back to the store through UPS. I contacted Earcandy and they even said they'd ship me a fresh one, I just had to pay shipping. This one was delivered in perfect condition. Happy with it! read more

I would have to say this is my favorite shop out of all my quests, I've been to fatbeats, turntable lab, sandbox automatic, Seattle, Portland, Boston,Utah, Nyc, and many other shops in random places over my years collecting. I've been a customer for ten years and they always find what I want or have what I'm looking for. Always great customer service and insane selection. I've found hundreds of records through earcandy that I couldn't get anywhere else, now with the online store I can still feel like I'm at the shop but I do miss the interaction. Earcandy will always be my number one shop. read more

Ear Candy Music - The majority of my collection is from earcandy. - Music & DVDs Near Me - MISSOULA, Montana

Bought Mac Miller records online from here and had wonderful customer service. I accidentally purchased two separate orders and they were so kind to pack them together and refund me one of the shipping cost. So excited to give them to my fiancé for Christmas! read more

The guys at Earcandy know music, especially on the electronic side of things. They have a very diverse music selection to choose from and they are always friendly and helpful when you have a question. I have been going here for years and my brother who lives in Missoula has nothing but the best things to say about this place. This is not your commercial music shop, this is what record stores are all about, like Tweek'n records in San Francisco this is similar however in Missoula Montana. read more

Ear Candy is my favorite place in town. The employees will go out of their way to help you find whatever it is you're looking for (which they'll probably have in stock). The used section in the back is great and so is the new stuff they get. Before moving here, I wasn't really expecting a record shop that was on par with bigger city spots, but this place definitely blew my expectations out of the water. Spend your money here, it is a great business. read more

Amazing customer service from this place. Parents ordered me a record from them online back in October as a Christmas gift and gave it to me Christmas Day. After taking it out of the box and removing the plastic wrap, I noticed the corner of the jacket was damaged in shipping. Messaged them seeing if there was any way to get a replacement even though I opened it and it was past the 30 days return policy. I got a reply back from Chris with some amazing help. They not only agreed to send me a new jacket to swap out but also payed for shipping both ways. The new jacket came to me prefect. Definitely won me over as a customer. read more

Found two big records on my want list, among other things, at this great little shop. Highly recommended.

I thoroughly enjoyed this record store. Good selection. Good prices. Good customer service. I will return the next time I visit Missoula.

Such a great surprise on a trip through Missoula. Great selection of used records and helpful staff meant I was happy to spend too much. Can't wait to visit again. read more

I would not recommend this place for appraising/purchasing your old records! I had a box of, 30 or so, old records after my mother passed away that my brothers and I didn't know if they held any value or not so I took them to Ear Candy to be evaluated. After two weeks he called me and said there was only one he wanted and I could come and pick up the rest. A week went by and I went down on Saturday to pick up the records. John, the owner, was unable to find them and stated that they were "utter garbage" (which I didn't appreciate) and didn't have any value but he would locate them and give me a call. Four days went by with no phone call (unprofessional) so I called him. He said the records were thrown away and he would give me $15 for compensation!?!? (Insulting!) How am I supposed to know they were truly thrown away or don't have any value? He didn't go through them with me or give them back to me. Just threw them out. The whole experience was very unprofessional, poor customer service and zero sensitivity to someone else's belongings. Even if there was no monitory value in the records, they didn't have the right to throw them away without my permission! Unorganized, cluttered, insulting, inconsiderate and a complete lack of customer service is no way to run a business! I will never set foot in this place again. read more