We have used Providence ExpressCare several times over the last year and a half and I've always…read morebeen so impressed with them. Our most recent encounter was tonight when my toddler needed staples from a (boy injury) on his head. Dr. Jessica was so amazing. She ushered us in a room And was so good with my 3 year old. (He did better for the staples than the vitals lol) They are always so quick and so helpful with wonderful bedside manner. I'm glad we're only a few minutes away in case disaster strikes and they will continue to be my go to urgent care facility.

Our first experience was amazing. Second experience no. we came in on a Saturday there. all the…read moreposted hours say open seven days a week 8 AM to 8 PM arrived at noon and it's closed today. We had to call and we've wasted 10 minutes standing here very disappointed in the service. There was also no recommendation for another provider to be seen on a Saturday just oops we're closed so sorry.

Dr Pressman and the whole staff have been the most helpful and effective staff I have ever worked…read morewith. I learned how to treat bronchitis with over the counter meds and when to use prx to treat it. It has helped me prevent sick days and their staff always helped my three year old girl be comfortable. Great place, and billing was always plite and understanding when i needed to appeal my insurance bill

The worst billing dept I have ever dealt with. I paid my twenty dollar copay after seing a DR. and…read morewas then billed $163 6 months later with a threat of going to collections. I paid them the balance to shut them up. I had to argue with them for over two months and finally got my refund, but in the process was fired by my doctor for being agressive. I was agressive, aggresively trying to get my money back, but never rude.

Really rude front desk lady. Some of the doctors are decent but it's a very limited clinic. The…read moreurgent care down the road can do a lot more. My main issue with this clinic is their customer service, at the front desk.

Very opinionated doctor surrounding information that is none of their business. While they are…read moreexperts in the medical field they should not judge anyone regarding anything other than medical issues. Great front office staff!

I am very happy with the services. The Dr. Is awesome and i feel very comfortable..she listened to…read moreme and helped me.. i highly recommend her.

Very professional and well educated staff. As a person in this field I highly respect them. Their…read moreNP is top notch and I recommend her 110% to people I serve.

I called the United Health Care pre-authorization line after my wife took our son in and tried to…read moreconfirm that Mat-Su Regional Urgent Care is ok. After talking to three people (who never talked to each other) they said it is ok, but that I should check with the Urgent Care facility directly just in case. So I contacted Mat-Su Regional Urgent Care directly. They didn't know, but to their credit they called me back in an hour, albeit confused about what I needed and somewhat exasperated with me that I'd even ask. But I did learn something. Evidently though the Palmer Mat-Su Regional clinic is part of the Mat-Su Regional Hospital network, that particular Mat-Su Regional urgent care facility bills under its own TIN because God hates me. I don't really mean that; it's just how I felt. My point is, it's still not clear if the care will be in network or not. This Mat-Su Regional clinic has to bill under its own distinct TIN as like "Mat-Su Regional Urgent Care Palmer Campus" or something. So am I covered? They don't know. United Health Care doesn't know. Nobody knows. It's not fair that people have to live like this, and I know the clinics hate it too. But my frustration and immense dissatisfaction with the Mat-Su Regional Palmer urgent care clinic itself stems from this: I don't understand why they would brand as the same company, would have the same name, the same logo, would be the same company operationally but then possibly not be the same company for insurance and accounting purposes except to make enormously stressful and costly situations worse. For fun. It's not fair and it's not right. This is nothing about quality of care; I wasn't there, but I hope they took good care of him. This is an administrative issue, a very serious criticism relative to ownership and management. It is however not at all intended as a referendum on the actual medical and customer service staff, people who likely work in medicine to actually take care of people (and God bless them for that!).

I recently made a visit to the Matsu Urgent care in Palmer. They have a great bunch of people…read moreworking there. The nurse who checked me in and took my vitals to the medical providers. I saw Heather Linden, PA. She was friendly, professional and she listened to what I had to say. I have this issue once or twice a year and often I have to fight for the help I need. PA Linden took my concerns seriously and never once did she talk to me like I was stupid. Sorry, but I have had that problem several times over the last 30 years and it is always a relief to be able to work with someone who understands. She asked the right questions and listened when I answered. I was in and out in under an hour. I am very grateful to PA Linden and the staff at MatSu Regional Urgent care.

Outstanding care and follow up. From scheduling on line day…read morebefore to insurance verification during scheduling process to in person exam, diagnosis and treatment plan.

I was treated with dignity and compassion at every interaction. Every single human from check-in to…read morecheckout was respectful and kind and professional.

I called to ask some general questions and the lady on the phone wasn't very hospitable and…read moreconstantly interrupted me. I've had luck with urgent cares in the past but definitely won't go to this one. If their staff acts like her I don't believe the doctors will be any different.

completely incompetent staff. Blatantly attempted a federal offense of copying a military id then…read moreargued it. Didn't understand how dependent ID's work for Tricare and the underwhelming receptionist was unprofessional and rude. called wife names under her breathe and argued her illegal activities in lobby.

My go to urgent care in the valley. I get in and out in 45 minutes tops. Usually 25-30…read more MatSu urgent care has me In waiting room that long.

I went to Capstone after trying other urgent care centers, and was pleasantly surprised at the care…read moreI received and how quick everything was done. Although the attire of the employees was not terribly professional, their conduct was. I was in, examined and treated, and the treatment resolved my issue. I generally don't like PAs in primary care, but this one was great. If I have a problem that requires urgent care, this is the one I will choose.

Dr. Parks has been so great working with my son on his asthma. He went in after a big ski race was…read morehaving trouble breathing, and he was seen fast. Was given all new meds and have been working with my son for 2 months now to find the right group of meds that work for him. His breathing has improved, and he is able to run without trouble. Wish every doctor would care like this, and would take the time to listen to their patients.

I am on vacation up from California and got Bronchitis,, I called my medical insurance company and…read morethey told me I could go to any urgent care and they will take my insurance. Not true, because most urgent care places don't want to take the time billing the lower 48. I called Urgent Care at Lake Lucille and they were the nicest people and had no problem billing my insurance. All of the medical were great and I didn't have to wait long. If you need and urgent care I highly recommend this place.