I was treated with dignity and compassion at every interaction. Every single human from check-in to…read morecheckout was respectful and kind and professional.

I called to ask some general questions and the lady on the phone wasn't very hospitable and…read moreconstantly interrupted me. I've had luck with urgent cares in the past but definitely won't go to this one. If their staff acts like her I don't believe the doctors will be any different.

Dr. Parks has been so great working with my son on his asthma. He went in after a big ski race was…read morehaving trouble breathing, and he was seen fast. Was given all new meds and have been working with my son for 2 months now to find the right group of meds that work for him. His breathing has improved, and he is able to run without trouble. Wish every doctor would care like this, and would take the time to listen to their patients.

I am on vacation up from California and got Bronchitis,, I called my medical insurance company and…read morethey told me I could go to any urgent care and they will take my insurance. Not true, because most urgent care places don't want to take the time billing the lower 48. I called Urgent Care at Lake Lucille and they were the nicest people and had no problem billing my insurance. All of the medical were great and I didn't have to wait long. If you need and urgent care I highly recommend this place.

I called the United Health Care pre-authorization line after my wife took our son in and tried to…read moreconfirm that Mat-Su Regional Urgent Care is ok. After talking to three people (who never talked to each other) they said it is ok, but that I should check with the Urgent Care facility directly just in case. So I contacted Mat-Su Regional Urgent Care directly. They didn't know, but to their credit they called me back in an hour, albeit confused about what I needed and somewhat exasperated with me that I'd even ask. But I did learn something. Evidently though the Palmer Mat-Su Regional clinic is part of the Mat-Su Regional Hospital network, that particular Mat-Su Regional urgent care facility bills under its own TIN because God hates me. I don't really mean that; it's just how I felt. My point is, it's still not clear if the care will be in network or not. This Mat-Su Regional clinic has to bill under its own distinct TIN as like "Mat-Su Regional Urgent Care Palmer Campus" or something. So am I covered? They don't know. United Health Care doesn't know. Nobody knows. It's not fair that people have to live like this, and I know the clinics hate it too. But my frustration and immense dissatisfaction with the Mat-Su Regional Palmer urgent care clinic itself stems from this: I don't understand why they would brand as the same company, would have the same name, the same logo, would be the same company operationally but then possibly not be the same company for insurance and accounting purposes except to make enormously stressful and costly situations worse. For fun. It's not fair and it's not right. This is nothing about quality of care; I wasn't there, but I hope they took good care of him. This is an administrative issue, a very serious criticism relative to ownership and management. It is however not at all intended as a referendum on the actual medical and customer service staff, people who likely work in medicine to actually take care of people (and God bless them for that!).

I recently made a visit to the Matsu Urgent care in Palmer. They have a great bunch of people…read moreworking there. The nurse who checked me in and took my vitals to the medical providers. I saw Heather Linden, PA. She was friendly, professional and she listened to what I had to say. I have this issue once or twice a year and often I have to fight for the help I need. PA Linden took my concerns seriously and never once did she talk to me like I was stupid. Sorry, but I have had that problem several times over the last 30 years and it is always a relief to be able to work with someone who understands. She asked the right questions and listened when I answered. I was in and out in under an hour. I am very grateful to PA Linden and the staff at MatSu Regional Urgent care.

Mat-Su Reg'l Medical Ctr 2500 S Woodworth Loop, Palmer, AK…read more99645 Denise met us at the front desk with a smile early in the morning. I had great nurses yesterday for my surgery. Kristen who checked me in and placed my iv catheter almost painlessly (I'm a needle weenie). The nurses and Dr's that came by checking to see if I needed anything were professional and caring. Thank you.

I was here this morning at the ER for elbow damage ( needs stitches )after fall…read more.. So amazing warm hospitality greet from the front desk to the ER nurses and Dr Aaron Blau ( well bedside manner's and nurse Ella taking so much good care of my needs right away after done with stitches less than 45 mn. Thanks you Mat Su Regional ER 's teams for awesome job well done professionally Semper Fi Bruce Downs

Front desk people are very personable. Expect LLLOOONNNG wait, in cubicle-sized waiting room, even…read moreif you have an appointment and usually are then rushed thru your appointment. $100 + for every visit but they do bill insurance. They usually run a promotion for school physical at a good price.

Watch out if you don't have insurance. We were charged $170 to have a nurse practitioner look at a…read moreskin rash which she couldn't diagnose. After waiting 45 minutes to be seen, the time spent with us was less than 10 minutes.

Outstanding care and follow up. From scheduling on line day…read morebefore to insurance verification during scheduling process to in person exam, diagnosis and treatment plan.

I called before I went, the receptionist was very helpful and understanding about my situation…read more The nurse was very friendly and helpful. The doctor, Johnston was very nice and knowledgeable and caring about my symptoms. Thank you so much for taking care of me!

Everything went well. I have now used all services of This…read morelocation several times and a have been very satisfied each time. The wait has never been close to as long as they quote, the staff seem to treat with care but are not shy about asking probing questions to get the Most accurate assessment of your situation.

We have used Providence ExpressCare several times over the last year and a half and I've always…read morebeen so impressed with them. Our most recent encounter was tonight when my toddler needed staples from a (boy injury) on his head. Dr. Jessica was so amazing. She ushered us in a room And was so good with my 3 year old. (He did better for the staples than the vitals lol) They are always so quick and so helpful with wonderful bedside manner. I'm glad we're only a few minutes away in case disaster strikes and they will continue to be my go to urgent care facility.

Our first experience was amazing. Second experience no. we came in on a Saturday there. all the…read moreposted hours say open seven days a week 8 AM to 8 PM arrived at noon and it's closed today. We had to call and we've wasted 10 minutes standing here very disappointed in the service. There was also no recommendation for another provider to be seen on a Saturday just oops we're closed so sorry.

If anyone has other options to get care....run to it man!…read more Extremely poor service took other people before me even tho I was there first. Too much talking at reception window and behind door. Did not feel that evaluation of my illness was handled professionally nor appropriate solution determined. Calling it xyz buy this that and the other stuff you probably will feel better eventually. Would not go back.

My wife went in to this place for treatment of dog bite and possible tetanus shot…read more She was told they couldn't do any thing for her because they were not get primary care medical facility. She has been there several times, they've never had trouble billing our insurance or anything like that. The receptionist acted incompetently and my wife is seeking treatment at another facility that advertises walk in care. This place although they advertise it, does not deliver.