My experience with EA stone started on a positive note as they helped to educate me on the various brands of quartz so that I could make an Informed selection.
Unfortunately, the positives stop there. I feel EA stone completely dropped the ball on communication, execution, and accountability.
* They completely botched the installation of the backsplash and tried to blame me for their mistakes. Ultimately they did fix the backsplash after a lot of wasted time and unnecessary debate
* They caused extensive damage to my cabinet paint during installation - their response: it's on you
* They used a grinder and took big chunks out of the side of my cabinets: their response: it will be covered so it's acceptable
* They cut the kitchen island top 2 inches two long which left large open gaps on the sides of the island. They refused to fix it.
I feel that EA Stone left the job unfinished, caused extensive damage, and when confronted, they made excuses, deflected, and ultimately blamed the customer. They left a huge mess of quartz dust throughout the house with zero attempt to clean up.
I feel that EA stone failed every step of the way - and while everyone makes mistakes, I would not recommend doing business with them due to their compromised integrity and respect for the customer. read more