(review + 2 updates)
Their customer service is sure great! I have not even set my order in yet, but I'm pretty sure that I'll be ordering things from them tomorrow--first thing in the morning.
I first called in yesterday to ask them some questions about greek letters because it seems like no one, at least on yelp, had ordered greek letters from them. After calling about 10 different embroidery stores, I decided to check this place out the next day since it was the closest to me.. which leads to TODAY!
I went in to check the quality of their work and see how they did fraternity/sorority letters because I was unsure about how they made the letters because it seemed like they did more on regular embroidery. First of all, it was a bit hard to find the place, and I had to weave in and out of the business areas, but WHOO when I found their store, I had a mini celebration. I went in and I brought my own letters that my Big bought for me to compare and see the quality of their work. They told me that they did not have any examples of Greek stuff because school is out. Bummer.. but guess what?! They found one! *whew*. I attached some photos of their example of letters. They have this catalog where you can choose whichever brand of sweater you want. My class (a class of 21) wanted to order crewnecks, with our 3 greek letters representing our fraternity, our class on one sleeve, and our individual names on the other sleeve, and a witty quote on the back of the crewneck. With all that, and ordering it in bulk, the sweaters ended up being cheaper than the other places I called. And let me tell you, Eric and his wife, are so sweet and kind. The wife offered to bring her son in, who can take care of Greek orders, tomorrow morning (and I also asked her to ask him to bring in some of his Greek apparel done here so I can look at more examples) and she gladly agreed.
I got to check out the different threads they had, the different fonts, the different fabrics, and basically went over every possible detail with them, and they were so nice about it. I'll write an update review once the orders come in!
Update: 6/23/11
I ordered 22 sweaters today from E-tee and they brought in their son to help me with Greek orders, which was super nice of them. He definitely helped out a lot with the communication and I have to say that this family business has one of the best customer service. He even brought in some letters from a fraternity to show me. Sweetest people ever. Now, I just have to wait for my order to come in. EEP! I'm excited! (Oh, and because the son was in a fraternity, I definitely felt more comfortable because he would know how letters are supposed to look)
Update: 7/4/11
Letters were done on June 30, 2011, one day earlier than the projected finish date! Thank you, E-tee family! (: And I got them today. I have attached a picture of one of the letters and I think they turned out pretty well. The only things I didn't like about the letters were the things that my class disputed on and they decided on something I didn't want. However, other than that, it looks good! read more