We were super excited when our trip was delayed that we would finally get to benefit from the Trip Insurance that was part of our Chase Sapphire Reserve Visa. We felt safe. We felt covered.
How wrong we were!
Let me say, first, that whenever I was on the phone with the customer service staff, they have always been super polite, patient and apologetic. So, I gave one star for that.
After that, it's all down hill. Our trip delay happened six months ago and they still haven't resolved the claim. It was two parts. The flight and the rental car.
The airline fully refunded the airfare going to AZ. But we had to buy a new ticket AT THE LAST MINUTE, which cost $200 more than the ticket that had been refunded which we had bought in advance to get a good price. READ the fine print, if you got a refund, eclaimsline owes you nothing. This is not trip insurance, it is a scam! I no longer feel safe and protected. Pttttt!
The Budget rental car was different, they had only partially refunded our prepaid rental cost. So how did eclaimsline avoid paying this? They continually ask for more information to prove our claim. And they claim they are swamped and claims will be reviewed in the order in which they are received. It is a pathetic business model. I'm so sick of these guys. And frankly, I'm ashamed of them. They are NOT in the business of insuring their clients. They are in the business of avoiding payout on claims.
Chase would do well to not use them to administer their Trip Insurance read more