I wish I could give zero stars. I'm so disappointed. I cannot recommend this company to ANYONE.
My experience began with a canceled appointment due to vehicle issues. While inconvenient, I understood that things happen and worked with them to reschedule. Unfortunately, that was only the beginning.
After confirming a 10:00 AM appointment, I rearranged my schedule and stayed home waiting. Hours later, I was informed that the technician was delayed and would not arrive until approximately 6:00 PM. I had canceled my entire day to accommodate this appointment and was understandably frustrated. I specifically asked how a 10:00 AM appointment could possibly become a 6:00 PM appointment.
The owner responded with a lengthy apology, admitted they had let me down, promised to refund my $95 service fee, and even offered to complete the work for free in an effort to regain my trust.
Unfortunately, the apology turned out to be meaningless.
After all of those promises, communication immediately deteriorated again. Messages went unanswered. Appointment confirmations were ignored. I repeatedly had to reach out just to find out whether anyone was planning to show up. Days would pass without responses. Despite acknowledging that communication was the problem, nothing changed.
Eventually, after weeks of delays, excuses, and being forced to chase basic information, I hired another electrician who fixed the issue without any drama.
I then requested the refund that had already been promised to me in writing. Once again, I was forced to follow up multiple times. As of today, I still have not received the refund.
What frustrates me most is not the initial scheduling issue. Problems happen. Vehicles break down. Emergencies arise. The real issue is the complete lack of follow-through. This company repeatedly made promises they did not keep, repeatedly apologized for communication problems they never fixed, and repeatedly put the burden on me to chase updates, appointments, and now my own refund.
If a company cannot honor its appointments, cannot communicate with customers, and cannot promptly issue a refund that it voluntarily promised, it should not be in business.
Save yourself the frustration and hire someone else. read more