Eduardo and Kevon were absolutely amazing! There was a major water main break a few months ago and…read morethey were quick to respond and very thorough to fix the problems. They were both very calming in the situation and took a lot of stress out of a very stressful situation. Our studio not only recommends them but highly encourages you use them if you were to ever need emergency services!

I hired ServePro while i was out of town due to a main pipe burst. It was an emergency that needed…read moreimmediate help, over an inch of water in my entire condo. I cut my trip short but did have a 10 hour drive back. In the time I was coming home, they broke $250 worth of my personal property and initially told me they'd pay be back for it. After being run around, they told me they'd be crediting it to the bill that i'm not even paying, my insurance is. They have been horrible at communicating with me and each other. Told my adjuster I refused to let them take equipment on a day they just showed up on their time to grab it and i was at work. No one had spoken with me about a time they could come by to grab it. They had to leave it all weekend and someone told me they wouldn't charge for it. Someone who didn't have the authority to tell me that. So now I'm fighting with their project manager to not be charged for the weekend because they didn't communicate when they wanted to pick it up on Friday. AND i'm fighting to be reimbursed for my things they broke. A lot of words have been stuffed in my mouth by these assholes. They did a good job taking out the flooring and trim from my place but their customer service was so so SO bad i would absolutely never hire or recommend them to anyone. besides they are expensive. I wish I had more time to have done more research or more time on the earth to have just known better. you're better off with a mom and pop in the area

As a lot of you have probably experienced the hail damage we received a few months ago, this…read morecompany came by to offer to re-do our roof. We were finally scheduled for our new roof to be installed on Wednesday (last week). SRS never showed up and never called us to tell us before hand that they weren't coming. We finally got into contact with someone and they said the reason was because of the rain (totally understandable in FL) IF THEY HAD COMMUNICATED TO US. Now we can't get into contact with anyone in their office including the owner (Ty). We have already paid them half for the roof. Save your money and time and find a better company!

Wow! Wow! Wow! Ty and his company SRS are doing it right. Hands down some of the best customer…read moreservice and prompt communication I have ever had with a company. Product, Amazing. Price, Amazing. As an owner of rental homes in the central Orlando area, I can say with absolute certainty that I will be reaching out to Ty with all my roofing concerns. I hear a lot of companies saying they don't do things just for the money and that they are doing it for you, but I have never truly seen or believed it until working with Ty. He has the best interest for you and your property first and you just don't see that anywhere else. I definitely recommend working with Storm Restoration Services! Ty, you were amazing. Thank you so much for everything!

We had solar panels installed on our roof years ago and recently discovered a leak -- and honestly,…read moreafter a really bad experience with a roofing company in the past, I was very hesitant to trust anyone again. Enter Restore Roofing... and I am SO glad we found them. Randall, David, and their entire team were absolutely amazing from start to finish. They came out, thoroughly inspected everything, worked to recreate the leak, and provided a detailed report with photos that we could submit. They took their time, explained everything clearly (in a way that actually made sense), and were completely honest and upfront the entire process. What truly impressed me was their integrity. Even though they could have tried to take on more work themselves, they instead recommended we contact Florida Solar Contracting since our issue was tied to our solar -- and our original installers were no longer in business. That referral ended up being exactly what we needed, and it speaks volumes about their character. It's rare to find a company that puts doing the right thing over making more money, but that's exactly what Restore Roofing did. If you're looking for a trustworthy, knowledgeable, and genuinely honest local company -- this is it. I cannot recommend them highly enough!

Amazing experience! They kept my roof limping along while I fought with my insurance company for…read morereplacement. The level of customer service is unparalleled. I'd give them 6 stars if I could!

Had a roof installed today and despite the 2 hours of rain, they were done by 3:30! They couldn't…read morehave been more efficient and pleasant. Under great supervision during the whole process, I couldn't be more pleased.

This was, without question, the worst experience I have ever had with a company. I strongly…read morerecommend looking elsewhere. After Hurricane Milton, we discovered leaks in our roof and filed a claim with our homeowners insurance. Initially, the insurance company did not want to cover the roof. A friend of ours who worked for this roofing company assured us they had a lawyer who could fight the claim, so we trusted him and moved forward. After nearly a year, the claim was approved. However, the estimate jumped from $16,000 (pre-insurance) to $25,000 once insurance was involved, a significant increase. By the time work was finally scheduled, our friend was no longer with the company. When installation day arrived, we were excited to finally fix our leaking roof. The crew showed up and began work. Everything seemed fine until I left briefly, and my husband called me in a panic. Midway through the job, with part of the roof already shingled, the crew suddenly claimed the roof pitch was too low and said they needed to switch to rolled roofing. At no point prior to this, despite multiple people inspecting the roof, was pitch ever mentioned. The explanation given to my husband was unclear, and we believed they were adding an underlayer before continuing with shingles. Instead, they removed materials and left us with a partially shingled roof and rolled roofing on other sections. This was not what we agreed to, nor what was in our contract. The result looked terrible. Something I have never seen in my life. To make matters worse, they left nails and debris all over our yard. My husband stepped on a nail that went through his shoe. We have a child and two dogs. This was completely unacceptable. A representative named Phillip eventually came out, acknowledged the pitch issue, and suggested alternatives. He even offered a metal roof option using materials they already had, which we were happy with. However, after agreeing to this, we heard nothing for two weeks. Then, unexpectedly, a building inspector showed up to inspect the roof as if the job were complete. It failed due to poor workmanship. At this point, we lost all trust in the company. Phillip later presented us with three options: 1. Leave the roof as-is 2. Replace with a different color rolled roofing (why?!) 3. Pay out of pocket for a metal roof (claiming insurance would not cover it) This turned out to be misleading. After contacting our insurance company (USAA), we were told we could choose the roofing type. We would only be responsible for any additional cost beyond coverage. Through emails, I was able to contact the Chief Building Inspector, who personally came out to assess our roof. He confirmed that only two small areas required rolled roofing. The rest could and should be shingled. One of those low-pitch areas had already been incorrectly shingled by this company. I relayed this information and requested they complete the job properly. Months passed with no resolution. Communication became increasingly unprofessional, and I ultimately had to send a formal demand for completion of work while exploring legal options. After all of this, they finally did what should have been done from the beginning: shingled the roof where appropriate and used rolled roofing only where necessary. They also cleaned up the debris. Something that should never have been an issue in the first place. Even now, I am not satisfied with the final result and will be hiring another company to redo the roof with metal. This entire experience was very stressful, drawn out, and completely avoidable. Save yourself the time, money, and frustration. Avoid this company!

I needed to update my review because of the above and beyond treatment I received after writing my…read moreinitial review. Roof Pros USA continued to work on my behalf with the manufacture of the roofing materials to find the source of the staining. When a solution could not be reached with the manufacture. Roof Pros USA went above and beyond and found a resolution. The Owner was eager to get involved in the process and was a pleasure to work with. I believe you truly find out if a business values your business when a problem occurs. I would not hesitate to recommend them to anyone looking to replace a roof.