Quality work, very affordable, nice people! They have always got me back on the road in a timely…read moremanner.

They have been working on my 95 Nissan for 20 years, always doing an outstanding job, staying in…read moreconstant contact via text letting me make repair decisions before doing the repairs. Fixed everything in a timely manner and I highly recommend them. This last time they replaced the starter, belts, shocks and repaired the sensing element on my mass air flow sensor. High quality work at a reasonable price. Greg

This man is the most honest person who you will ever meet!! He Also has the best prices on the…read moreFABULOUS work he does! . Called because another company had not tightened bolts on the car that they replaced the clutch in. Told him and showed pictures of them. He was in total shock. Said please give me a few days to get it done. Had cars lined up to be worked on. Called and told us what he found and approximate cost to fix it! He now has our business forever! Thank you for your honesty ,timely repair!

Honest and friendly. I couldn't have imagined having such a pleasant experience at an auto shop…read more Mike himself is an absolute pleasure to deal with but the quality of work and honesty of service are the real reasons to come here.

I'm new to Lake Charles and needed a break job... I could…read morehear the metal grinding !!! The guys at work recommended Mavis. So glad they did. I went in on a Thursday the day yhey stay open late Got there at 5:00 expecting to get a complete break job. After their inspection. I was told I only needed the rear breaks I still had plenty of pads left on the fronts.. I was out by 8:00 with absolutely no upselling at all. I highly recommend these guys

I had my girlfriend bring in my car while I was at work for me to get my brakes inspected a few…read moremonths ago. Today, went to another shop for oil change and tire rotation to find out I had 6 stripped/damaged wheel studs on my car. Not pleased and will not be returning.

Great service very quick.They handled my every need and price was very reasonable.Mr Winters was…read morevery professional in explaining the repair.

This is a quality family owned and operated business! We showed up unannounced when we were…read morestranded in Lake Charles with car trouble. We really wanted to get home to Houston, so Mike and Trish worked us into their schedule and got us back on the road within 2 hours!! I cannot recommend this place highly enough. These guys are honest and reasonably priced. Next time you need maintenance or repair in the Lake Charles area, give this place your business. You won't regret it!

I was recommended this place and loved that it had so many wonderful reviews!!!! They were so nice…read moreto me and helpful and made sure I got the best bang for my buck! I wanted a good smooth riding tire and they sure set me up! They made me feel like I was a priority even though there was a huge line. They treated each and everyone with a smile. I loved that I never felt like I was just "another customer". The wait was long but after the hurricane, it's to be expected. It was worth the wait, anyways. Thank you to the entire team!

I had a bad experience, but they went above and beyond to fix it, and I just want to say thank u…read morefor that! They really did go out of their way to make it right.

So far I am giving a one star. I dropped my car off Nov 5, 2022. Spoke to a person on Monday Nov…read more7th to get the job started. It is now Nov 18, 2022. I have called MANY times and left several voice mails. No one has called me back. I live in Houston, so I can't just drive over and knock on the door. Are they in business still? HELP!!! Does anyone have info on this business?

Took my 2004 GX470 in for an air suspension repair and learned that given the corroded condition of…read morethe fittings needing to be replaced I would probably be better served by just installing a delete kit (coil springs) to prevent other problems down the road. Price charged was fair and I had my car back the next day and it rides better than stock. I was happy enough to have them do other required maintenance on my vehicles. A fair mechanic that charges an honest price.

Didn't use them because they wanted $100 just to look at my car. Thought it may be the water pump…read moreand was told on the phone if that was the issue on my car it would be over $1000 because it's close to the timing belt. Brought it to Mike's garage for less than $300 water pump, a belt, and radiator cap were changed. No pricey equipment to pay for I suppose is the price difference.

From the owner: A customer oriented auto repair shop that focuses on transparency in service and putting the…read morecustomers needs above all else. 3 year warranty and fast service.

This is the business model all auto repair locations should follow!!!!…read more I recently visited Lake Charles on business and had a bit of car trouble (obviously!). On the suggestion of a co-worker and by shear luck of location I ended up at Family Auto Service. Immediately upon arrival we were greeted by Daniel who was as pleasant as he was helpful. I briefly explained my problem and he said it would take about 15 minutes but he have someone take a look at it. Less than 10 minutes later he had an estimate for me. Less than 40 minutes after arriving I was on my way fully repaired! Currently under remodel the location was still decently well kept and clean. Outside appearance was pleasant and inviting. I didn't see much of the shop, however,what I did see looked very organized. I would recommend this location to anyone in need of repairs! The cost of repair was slightly more than I anticipated but well worth the service I received.

I have been taking my vehicle to Family Auto here in Lake Charles, Louisiana for a few years now I…read morehave been overwhelmingly impressed with their service. I am elderly and disabled I have never had a company look out for me the way this company has. They definitely go above and beyond what I have ever had anyone do. I totally trust this company not to overcharge, or tell me I have to do repairs that are unnecessary or wanted . Believe me, I don't say that easily when it comes to Car Repair but this company totally has my trust! Family Auto is a good company ,run by good people. I am very thankful for them!

Locally owned and operated. Trustworthy and know what they're doing. Been in business in LC for a…read morevery long time. I've brought several vehicles to them and always had a pleasant experience with quality work and very reasonable prices.

I have a volvo s60 and even though it was outside of there expertise, Brian showed enough concern…read morefor my situation to give me his contact number to help me try and find somebody that could help. There is something to be said for someone who will help you even when it appears to not benefit them directly. What I have to offer is this review, not on the service ability but on the charecter and integrity of one man trying to help another. So, I hope this review helps to score you a couple work orders and possibly a small bonus or recognition from the company. I can honestly just offer the recognition this volvo gonna be the death of my finances but I knew better.

Scheduled an appointment, got me in on time. Found truck to be within specs on its alignment. Did…read morenot charge me for the time spent working on the truck. would highly recommend giving them a try

I have been bringing all my vehicles here and directing friends, coworkers and anyone in need of…read moretheir services for over 25 years. When there was a change in ownership things went down hill fast, the new owner won't even acknowledge customers!! And his prices are out of control!! I really to keep going there, but terminated one of his best and longest serving employees! I'm done with them! Stay Away! Find some place else...