I brought my Dyson Animal in last week Thursday because it wasn't performing up to the standard I thought it should for a $500 vacuum. As soon as I walked through the door the store was empty. Not a single employee in sight. After about a minute or two a large gentleman with a beard named Skylar greeted me, with a very annoyed "What can I do for you?" We exchanged a few words and then he disappeared behind a door. Around ten minutes later he came back and asked me the issue I was having and why I brought the vacuum in. I told him that it wasn't performing well and he immediately began chastising me like I was a child about how my machine was blocked and how it was a waste of his time. Upon telling me that he usually charges for blockage removal ($75) I may add; he tells me that I should look closer at my belongings before I bring them in for repair. I wasn't charged, but the utter lack of respect this gentleman (Skylar) gave me was completely unacceptable. It's sad because I've been to this location before and a much younger employee has helped me and he was a very respectful young man. Dyson, you should be ashamed at the people you hire to represent your company. I will no longer be giving this location my business so long as that rude gentleman has a job there. read more

So I never thought it could happen, I am a man and I love a vacuum. Yes it's true. I needed to get my old Dyson D3 fixed so I looked on line and found these guys. I had a bit of trouble finding the shop (on the north side of the 201). When I entered I was greeted by Skylar. He was very helpful and made it clear that he wasn't out to take my money. Once we had decided that we should proceed with repairs (which by the way were very reasonable) he said it would be about fifteen minutes (whaaaaaaat?). While we were waiting we looked around and realized that we could get a new top of the line vacuum for a really good deal with our trade in (yes they will trade in your old Dyson). I gave him a hard time about the "Mother's Day Sale". (really? on vacuums). We decided to upgrade. When I got home I couldn't wait, I had to try it out. All the attachments were really great and we need them ( we have four huskies). After I finished I realized what a great mother's day present it was. How else would my wife ever get me to vacuum the whole house? I don't think she is going be using it anytime soon cause I love it. What a great tool and what a good idea it was to take our old Dyson in for service. Thanks Skylar, my wife is very happy. read more

I was greeted by Paul in the parking lot! With two of my kids and a vacuum he was quick to offer an extra hand. After I explained the problems with the vacuum Paul informed me that the description sounded like the electrical board had gone bad. This was a very expensive part to fix. He started pulling it apart immediately to see if it might be other, simpler, cheaper fixes. All the while getting me and the kids drinks and bottled waters. After a few short minutes he brought me back to his work area to show me what was going on with the vacuum. Unfortunately, it was the electrical board. But, Paul found that the vacuum was still under warranty!! He also threw in a new hose for free since mine had a hole in it (not under warranty). The vacuum would have been ready in an hour but, being there with two kids I preferred to come back the next day. When I picked up the vacuum Paul told me that there were multiple problems that had to be fixed. He didn't charge me a penny. I was expecting to go in and have to buy a whole new vacuum spending at least a couple hundred dollars. I came out paying nothing and having such a great experience and treated with excellent customer service! Thank you so much! read more

We had an issue with the belt on our vacuum that looked to me like it was beyond repair. I was planning on starting to look for a new vacuum, but my wife called the service center and explained what was going on. We were advised to bring it in to have them take a look, and seeing as we live an hour away I was a little reluctant, but I'm glad we did. We met Paul when we got there and he took a look and quickly determined that the belt couldn't be repaired, however, there was just a part that needed to be replaced (i.e. the rest of the vacuum was perfectly fine). He looked up the manufacture date of the vacuum and found out that it was still under the original warranty. He replaced the part, serviced the rest of the vacuum, cleaned out the filter, and had us up and running in a little less than 10 minutes. It is not very often that you see service like this anymore. I was already a fan of Dyson, and Paul and the Salt Lake service center proved that they have quality people as well as quality products. read more

This Dyson Service Center is phenomenal!! I have had my Dyson for 6 years and have never had a problem. I am impressed by its quality. When I arrived, one of the employees came out to my car and carried the vacuum into the store. When he asked what the problem was, I told him. We spent some time talking about the problems I had encountered and how they came about. He was very friendly and customer oriented. He assessed the damage and quoted a repair price or the option of 25% off of a new vacuum. I told him I was not in a position to purchase a new vacuum and there was absolutely no pressure to do so. The repairs were made while I waited. He took the vacuum out to my car for me. I am absolutely impressed by the friendliness, customer oriented, employees who work at this store. I wouldn't hesitate to recommend them to anyone who needs work on their Dyson. It actually made my hour trip to the store worth every minute! Thank you. read more

I have had my Dyson going on 12 years now. I love this thing. Best money I have ever spent. I hate any time I have to use a different brand. A little more than a week ago my Dyson was working ok, but it just didn't seem to be up to its normal standard. I took it in and was told I needed a new part that had to be ordered in. Today when I took it in for the repair there was a problem and the part was not going on how it should have. Rick, the technician, went so far above and beyond what was required for good customer service to resolve the problem that I will be a dyson customer for life. My jaw hit the floor and he looked at me like this was a perfectly normal thing for a company to do. Dyson makes a great product, but a company can be ruined with bad customer service. If today's actions are any indication I think Dyson will be around for a very long time. read more

People ask me why I have spent so much money on Dyson products. The answer is easy, not only do they have some of the greatest products on the market but they also have the BEST customer service. I was having some problems with an older model vacuum and was dealing with Scott who happened to be helping out at the Salt Lake City location. He and Skyler were fantastic and long story short I ended up buying a new Animal Big Ball Cinetic . I had no idea that a machine could work this well. I have four dogs and a horse, I assure that I collect a bit of a mess. This machine is allowing my house to look like I have it all under control. I can not say enough about the customer service Dyson offers. They are one of the few companies left that feel it is important to treat their customers as valuable. I could not be happier or more grateful. read more

I have never left a review on any forum, but feel an debt of gratitude is owed to Paul for his service and care last week. I cannot say enough about the outstanding service I received at this location. Although the damage to my machine was due to user error, Paul respectfully came to the rescue and fixed up my machine good as new! I will be a lifelong Dyson customer because of the consistent outstanding service I have always received from the brand and especially from Paul and his local shop. I recommend this location to everyone! Fast, respectful, considerate and well worth the drive to West Valley from anywhere in Salt Lake. Paul even helped carry my vacuum to and from my car! Who does this? Paul knows how to provide remarkable customer service. It is truly a pleasure to leave my first 5 star recommendation for this business! read more

Dyson is the Cadillac of vacuums. I have owned my DC17 All Floors for over 5 years. It works like a champ! Recently, I accidentally vacuumed up some material. I thought I broke some of the gears, and brought it to the Dyson service center near me. They were extremely accommodating to me. My warranty was outdated by just a few weeks, so they still honored it. Not only did they fix a belt that was broken, but they checked over the vacuum as a whole and fixed every other thing that is wrong or potentially wrong with it. I left with a new belt, hose, filter, and cyclone that collects the dust. This all took place within 20 minutes. I was in and out quickly and felt like I left with a new vacuum! I've used it for two weeks now, and it works great! I highly recommend Dyson vacuums, and the Dyson service center in Salt Lake City, UT. read more

Wow! This is the kind of service we wish we could get everywhere. I entered the demo area and only a minute later Kai came out of the workshop area to help me. After explaining what was wrong with my Dyson (upright multi-floor 2, UP19), Kai took it into the shop, came out just minutes later, confirmed it was out of warranty, explained what was needed and the cost, and asked if I wanted to have it repaired. On my approval he went back into the shop and returned a few minutes later with the problem fixed. I think I was only in the service center for about 10 minutes altogether. I am impressed with Dyson engineering, and if all service centers function as Kai did today, Dyson has customer service figured out as well. Efficient, professional, and personable customer service personnel like Kai are not easy to find. Thank you, Kai! read more

Service beyond what was expected! Two years ago I bought a reconditioned Dyson upright vacuum(pet model). The handle unexpectedly broke with normal use. I was VERY disappointed to find that Dyson only gives a 1-year warranty on reconditioned models. Dyson offered to fix the vacuum for $150 if I sent it in (ever tried to box a full size vacuum w/o the original packaging?). Fortunately for me, I found out the SLC Service Center had just opened. They fixed the vacuum beautifully. When I prepared to pay the $150, the person claimed it was still barely under warranty! I can only say that I was ready to swear off Dyson products!! This kind of 'over-the-top" service shifted my perspective on Dyson products....so much so that I just bought a new (full warranty) cordless model. Thanks SLC Service Center! read more

I had to use the GPS to find the location as I was coming from Ogden. I found it without issue. Totally worth the drive.I went for the free "check up" for our Dyson (and I brought my MIL's vacuum as well). The gentleman there serviced both vacuums while I waited. He replaced the worn out hose on both. My MIL's vacuum had two long nails stuck in the longer hose. He was able to get those out. He also replaced the brushes on hers. Apparently she had replaced it with some stock brush and the bristles had been hitting the plastic causing a really bad rattling. He put a Dyson one on for her. Both vacuums were cleaned out and looked fantastic. I was so happy with his service. He really went the extra mile for us. I love my Dyson, too!! We have had our vacuum for 11 years now and it still works great! read more

I had tried everything to fix my Dyson hand vac myself, replacing the battery and handset with new parts online. Nothing worked. Extremely frustrated, because I love my vacuum, I finally went in to the service center this Tuesday. The person that helped me (I believe his name was Andrew) was so helpful and kind. He went in the back room for less than 5 minutes and came out with my vac, and said, there you go, its fixed! I guess the clip that holds the battery in was just loose. I was thrilled and ready to pay and leave. He told me not to worry about it and just have a great day. I don't think I have ever had better customer service from a person or business. I called my friend who has a broken Dyson and told her to go right in and get it fixed. This place is wonderful! read more

This location may be hard to find, but definitely worth the trouble. We came in because our 10+ year old Dyson had stopped working on Saturday. Upon inspection by the friendly and courteous staff it was apparent that our motor was done. However, we were able to trade our broken machine in towards the purchase of a new unit, and since the Mothers Day signs were still up they honored those prices plus took an additional 25% off for our trade. We ended up picking up a new cinetic animal+allergies AND a V6 cordless for less than the normal retail price of the cinetic alone! The customer service was amazing, and we are so happy that we decided to stop there before going out and looking at vacuums at another retailer. As if we weren't already, we are Dyson customers for LIFE! read more

I have a Dyson vacuum and have had to bring it I to this repair shop 2 times. I have to say it is super nice to have a vacuum that comes with a 5yr warranty. When little things come up, I can just get it fixed. Both times I have brought my vacuum to this store they have quickly repaired the problem no cost to me. In addition the staff are very nice and quick to respond and answer questions. I just now had to have my vacuum cord replaced (my 4 yr old cut the cord in half with scissors #momlife) unfortunately the cord is not under warranty but still the replacement price is much below that of purchasing a new vacuum. Skyler who helped me today was awesome and no joke he put a new cord on my vacuum in less than 15min. read more

Can I get 10 more star options - I would use them all. I just had the best customer service from Skyler at the Dyson center. When my Dyson stopped picking up items I thought I would be without it for weeks. I drove to the center and in less than 30 minutes Skyler had replaced my motor at no charge (amazing, Dyson has a 5 year warranty)! I also needed to get a new main attachment because I had never dealt with an issue, he just gave it to me. Don't ever buy anything but Dyson.Thanks Skyler for an amazing customer experience. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

Took my Dyson vacuum into this location yesterday because of suctions issues. The technician was very personable. He asked if I had 10-15 minutes to wait for him to replace some parts so that I didn't have to drive all the way back out there to pick it up. I was literally in and out of there in no more than 15 minutes and he was able to do the repairs under the warranty, so it was free of charge. He also kindly informed me of what he thought caused the suction issue to occur, he said it looked like some wet dog hair had been vacuumed up at some point. It was a completely pleasant and painless experience. Will definitely visit again for any future problems. read more

I was so impressed with the service at the Dyson Service Center in Slc. One of the workers saw me pull up and came out to the car and carried in my vacuum. He took it right back to the shop for a tune up. He replaced the problem area with a brand new part (still under warranty), gave a new filter, and didn't charge me for a another part not covered under warranty. Then he carried the vacuum out to the car. I was in and out in under 10 minutes with no charge and I feel like I have a brand new vacuum! I have never seen such quality service. I love my vacuum but especially now with the excellent tune-up it received! Thank you Dyson! read more

Dyson service center was amazing! After an email conversation with the Dyson help desk about my vacuum, I walked right in to the service center and was greeted by an employee with a very professional demeanor. He asked what the problem was, asked if I had talked to the help desk and then asked if I would fill out a service card with my information and my help desk service number. As I was doing that, he took my vacuum into the back. A few minutes later, he brought my vacuum back to me with a smile and said I was done. He told me the problem and how he fixed it. I am very pleased with the great service that Dyson has offered. read more