Great service! Fast and reasonable! Will use them again! Knowledgeable and competent.read more

To start I was pleasantly surprised that I was able to get a service call the same day i called to…read moreinquire about getting an appointment scheduled. The technician arrived on schedule and was very polite and professional. Matthew was extremely professional and got to work to figure out what my issue was. After diagnosing the issue he shared what he could and couldn't do and made sure to give me all my options. On the end he wasn't able to fix my item but I would gladly call Prostar back to have them service other appliances that acted up.

Wonderful experience! So happy to have googled and found Richard online. I called first to find out…read morehours and he shared that he offered free estimates. I inherited my mom's 1965 Singer sewing machine and was excited to get it repaired and running again. It had been stored in a garage for many years. We made a trip out and were a little confused, as the address led us to a building named Eisenhauer Marketplace. Expected possibly a grocery store? But when we walked in, we were happily surprised that it was an indoor flea market! Not sure if there was a vendor directory, but we perused the stalls and finally found him located towards the back of the building near the entrance. We later moved our car and parked it towards the back. Met Richard, super friendly and easy going. Handed over my machine and he said that he would text with an estimate, and then to let him know if it was a yay or nay for service repair. Note: he repairs many brands of sewing machine/vacuums. Happy to find out that he services Kirby! Prompt service with estimate and repair! He communicated through text, but also stated to call with any questions. Picked up my sewing machine yesterday, he remembered me- my name and my machine. Excellent customer service. My machine was cleaned up and serviced and was installed with a new bobbin. Reasonable pricing!!!! Happy to return if I need any other repairs. Thank you!

I brought in a Singer Heavy duty and a 1987 Necchi, and he cleaned both of them up good as new!…read moreGreat prices, fast service and super friendly!

Highly recommend this repair technician. I accidentally gave him the wrong part information before…read morehe came out for my refrigerator repair, but he was still incredibly friendly, professional, and helpful. Before he arrived the refrigerator actually started working again on its own. He didn't make a big deal about it at all and simply told me to call him if I needed anything in the future. While he was there with the wrong part, he also took time to answer questions about a few other appliances. Honest, knowledgeable, and easy to work with. I'll definitely keep his number on speed dial.

Washer needed suspension rods changed out. Completed in 20 minutes or less. Tech gave me great tips…read moreon taking care of washer and loading correctly to avoid future maintenance issues.

We've had Joe out to work on our appliances twice now. The first time our refrigerator was failing…read moreto cool. The repair would've cost just as much as purchasing a new refrigerator. He recommended we contact the manufacturer to see if the warranty would cover it, and it did! The second time he came out one of the burners on our stove was malfunctioning. He knew exactly what the issue was, and what part to order. He also checked the icemaker in our fridge, (don't buy an LG fridge) gave me the part number to order, and told me I could replace it myself and save some money. When a repair technician does a good job and also helps you save money, what more can you ask for? Thanks to Joe for his expertise and professionalism!

This is probably the worst customer service experience I have ever dealt with in my entire life…read more To start off with. The "technician" Matthew did not have my correct address the morning of our appointment. He stated his company "does not allow them to have the customer's address and gives them just gps coordinates" He was late about 3 hours. He shows up in his personal vehicle , no company vehicle. He does not carry any parts on his truck. So he came to my house just to guess on what part was not working and ordered something off of Amazon. No diagnostic tools , no F codes , just mumbo gumbo about how he has so much experience on washers and it could be two things. My drain pump or my lid lock sensor. I had mentioned to him earlier that , I had checked the drain pump for a clog and it was clear. He misheard me or thought I said I replaced it. I didn't replace it. I just checked if it was clogged. He tells us , he'll order the lid sensor and will come back the next day. The next day , I text him. Hey what's your eta? No answer. No text. Just silence. I call the company. Calls me back and tells me the part is not here yet and he'll be there later in the afternoon. I told him just to come by the next morning. Strange an appliance repair company doesn't carry parts. They order them on Amazon. Wow, okay. This morning. Comes to my house , switches the lid lock sensor. Realizes its not the lid lock sensor and tells my wife, " Hey bro , I think its the drain pump so I'll have to come back another day , so I'll have to charge you another trip charge and if its not the drain pump , it might be the control board" Wife says he called her bro like 7-8 times while explaining the extra charges. She texts me to call him. I called him to question why we are getting charged again if I already had a quote on the repair. Seems like charging me for extra trips to get Amazon parts is not a smart business decision. I asked him why did he not check if it was the drain pump first. He said he didn't because I had already replaced it once. I never said that. I checked if it was clogged. I told him just to leave. We'll sort if out with a real appliance repair company. He then tells me he is sick of f**king people like me and that this always happens to him. Then hangs up. Then he proceeds to text me 14 times on how much he was saving us with prices of different drain pumps and that he is exhausted from difficult customers. What a nut job. What a terrible company. The way he speaks about his superiors and the company itself should be a sign of what inept people hired him in the first place. Cussing to customers and complaining to them is such a red flag. Please save yourself some trouble and go with a reputable appliance repair. Hope this review helps you.

My disappointment with Mr. Appliance cannot be overstated. This was, without exaggeration, one of…read morethe most poorly managed service experiences I've ever dealt with. We were told our parts would arrive in a week. Ten days later, they showed up with only half of what was ordered, casually mentioning the rest were on backorder. There was no communication whatsoever -- no service window, no heads up, no courtesy call. We didn't hear a single word from them until they were already at the gate of our subdivision. When they arrived, they admitted they were hoping the one part they did bring would fix the issue. It didn't. Only then did they inform us that the remaining part would take another three weeks to arrive. And then came the final blow: they told us that due to an error on their part, the final price would now be $400 more than the quote we had already agreed to. Incomplete parts, zero communication, guesswork instead of proper diagnostics, and a surprise price hike -- every step of this process was unacceptable. I strongly advise avoiding Mr. Appliance.

From the owner: Since 1996, Mr. Appliance® has been your proud partner for speedy home and business appliance…read morerepair throughout North America. Our service professionals are here to serve all your residential washer and dryer repair, oven repair, fridge repair and all other appliance repair needs. When you work with Mr. Appliance of San Antonio you can trust that our expert technicians will take pride in the cleanliness of their work, going so far as to bring a doormat to your home and wear protective shoe coverings before entering. We provide upfront, clear pricing, and never charge by the hour. We diagnose your repair in person and always provide on-time service and guaranteed work.

Use Hugo on personal house and on rental properties. His group contacts quickly upon receiving the…read morerequest. Always fair pricing and will tell you when an appliance is not worth fixing.

I found this company on Yelp and really needed my dryer fixed. There is an initial fee fir them to…read morecome out and give you an estimate of what's wrong. If you decide to have them fix it, it will be rolled into your final charge. He came on a Saturday and was very professional. Luckily I didn't need additional parts so he gave me a total and I accepted. He was here for about 45 minutes, cleaned up and left. Would def use their services again.

Very honest and affordable. Was prompt and knew exactly what was wrong and fixed the issue.read more

Juan did a great job with our range hood install. He was on time and did a great job at a good…read moreprice. Highly recommended!

We contacted this janky company to get our Heating Element replaced, because our dryer stopped…read moreheating and after doing a little research we found out it was the heating element that needed to be replaced. I see this one BAD review AFTER setting an appointment, unaware that it's a third company that has a contract with unlicensed techs! I relayed the message to Tyson along with my concern about his bad review on Yelp. He assures me he is not who the review says he is, etc. He also agrees that it sounds like it could totally be the heating element, but let me get my brother out there April 26 to take a look and make sure. Brother and son comes (son in training) they take my Samsung dryer apart quick! "Oh, it's the Cycling Thermostat, heating element is fine." Nothing was wrong with anything cycling before, it was just not heating, is what I'm thinking to myself-but they are the professionals righhht?! WRONG!! Fast forward to today Tyson comes out, swears up and down he was the man in my house a month ago (I'm sure he wasn't) he finally realizes he wasn't here after I told him it was another guy and a trainee! He confirmed it was indeed his brother and son He initially charged us $217.00 for the 1st repair and today he wanted $200 more for the "Heating Element" WE TOLD HIM WAS THE PROBLEM AT FIRST!!! While he goes to "get the parts, that he "may be able" to come back and finish today." (screws all out of our dryer because he didn't put them back). By this time, we figure something isn't right...we look up parts to see how much a heating element cost and it was literally $36 on Amazon!!! He got offended when we asked for receipts for the parts he was getting from his appliance store. Dude, you're literally about to make a total of $400 off of us for something that should've been fixed a month ago for $217!! Your brother and son failed at identifying the TRUE issue OR they are trained to do a TEMP fix to have to come back and get more money out of honest hardworking ppl! He seems and looks a little sketchy, worst customer service ever!! I'm talking to my husband about just buying a new dryer and he's like "You're not going to hurt my feelings, all I ask is that you give me this one to cover the trip charge." "You're only going to get $10 bucks for it if you try to sell it." Dude?!?! Who are talking to you?!?! Long story short, I wouldn't trust this man or his family to do anything in or around me or my family and friends home! Do NOT support this business, unless you are personally in the business of giving away money for bad service! Also, I sent an email by 5/15 (during my 30 day warranty on service) regarding a noise I wasn't use to hearing, got no response. Today, his response to this was "I have too many emails to go thru!"

I hired them in January to repair the dryer and to do regular maintenance/cleaning of the washer…read moreand will not respond to texts or calls.