I'm conflicted! Is this a 1 or 5 Star review? Maybe both. Interested, me too, read on. A few years ago I did a lot of remodeling and upgrading. So it was a good time for a new vacuum cleaner.
I never have been comfortable with online shopping but do a little now and then. I am a hands-on guy that likes to look, taste,smell, twist...etc before buying plus I can take it back down the street.
Well, on the Dyson I broke my usual behavior and bought online. I am registering this review under their engineering and design facility but, it could be attributed to everyone up and down the line.
When I received my "Powerful" vac, I immediately put it together for a test run. At first, I was running it around the bare floor and it was picking up random dog hair like you would not believe! Excellent I thought. Anyone with a dog that sheds knows it is always a problem. With this baby, Problem solved!
I moved on to the area rug. Oops! this is where things got interesting. It literally sucked the carpet so hard that I couldn't move it. The famous ball design was stranded. I turned it off and back on. Again, the suction was so strong I couldn't push it around to vacuum. Not good. So I took it upstairs to check on the wall-to-wall carpet.
Unfortunately, same thing. In addition, while it was on I pulled up on the handle and it literally had the carpet sucked so hard I could pull the carpet away from the floor!
This is where it gets really good! I called Dysons customer service and after describing my model and issue the customer care lady stated" this is how it's supposed to work, it's our strongest vacuum"!
What? Yada yada yada....on and on
The long and short of it is, It's not easy to use for regular vacuuming. So if you have only wall-to-wall carpet get something else. However, I kept it as a second vacuum and was glad I did.
What I like about my super sucker Dyson:
It does a fabulous job on bare floors. I no longer sweep with a broom. I just buss around with it and it gets up everything before moping. Love that.
With the hose attachment, it sucks out anything you need to be cleaned like dirty window seals, fabric upholstery, etc. Perfect for
Vacumming cars. I occasionally do my own because the car wash never gets it right. This thing cleans the car carpet big time.
So, there it is and now you understand my dilemma. I'm giving them one star because come on. No one intentionally buys a vacuum that sucks the carpet off the floor. The customer service rep was hedging when she wouldn't just admit I had a valid issue. One star.
But, I'm giving it 5 stars for the other uses I've described and love it as a 2nd vacuum.
I love you Dyson but you Suck read more