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    Caldicot Kitchen & Bathroom Centre

    Caldicot Kitchen & Bathroom Centre

    (2 reviews)

    UNDER NO CIRCUMSTANCE USE THIS COMPANY…read more We had a bathroom fitted by Caldicot Kitchen & Bathroom Centre in November 2021. The design process and furniture selection were relatively straightforward, however, in hindsight the overheard telephone conversations that Nicky had with customers whilst we were at the showroom, should have rung alarm bells. The build process was significantly protracted, with the contractors running into issues on power supply and drainage, which had apparently been incorrectly assessed during the initial survey and pricing. Overall, we were satisfied with the finished bathroom and completed the payment. During Christmas 2023 we noticed that the chrome on the radiator was peeling off and then the handle fell off the sink tap. Considering the high price we paid for the bathroom, the low quality of these fittings is genuinely concerning, however, as the parts are under warranty, we thought the replacement process would be straightforward. We sent an email to Caldicot Kitchen & Bathroom Centre in January 2024, asking for the items to be replaced. After several months of broken promises and failed appointments, with numerous "cast iron promises", "100% guaranteed", "180% guaranteed", "we'll be there, don't worry" etc. etc. We eventually got to the 3rd of September 2023, and somebody turned up to fit our new radiator and tap. Hooray!!! They were both the wrong ones, and they left with a promise of being back later in the week with the correct replacements. Today (10th October 2024) after another month of phone calls and further broken promises they are going to drop the parts off. Basically, I have been left in a position where I must find a plumber to fit them. I will pass the bill onto Caldicot Kitchen & Bathroom Centre, which, if necessary, I will pursue payment through the small claims court. So, I may write an update to this review. Pursuing this matter has been incredibly time-consuming. Caldicot Kitchen & Bathroom Centre never, ever phone you, you always must phone them. Even if they are yet again not going to bother turning up for an agreed appointment, they will never ring you to offer one of their myriad of excuses, you have to repeatedly phone them until they are embarrassed into answering your call. On the dozen or more occasions when we arranged for them to come and undertake the work, there wasn't a single time when we received a phone call to say they couldn't make it. Not once. Every single time we had to phone them. It took fourteen phone calls today before anyone answered. I would under no circumstance recommend this company to anyone. If they are unable or unwilling to fulfill such a minor warranty claim, where would we stand if there were significant issues? They are by far the most unprofessional company I have ever had the misfortune to deal with. This company literally cannot be trusted to fix a tap. Communications 0/5 Value for money 2/5 Service 1/5 Product quality 2/5

    Would give 0 stars if possible. Absolutely appalling experience and am amazed the company are still…read morein business. Put close family member, me and family through years of hell, taking enormous sums of money from her to deliver a shoddy, unfinished, poor-quality and structurally dangerous bathroom that they refused to put right and refused to refund as promised - We only got a tiny fraction back of the outrageously inflated cost in the end. Whole thing had to be gutted and redone by a second company. Issues too extensive to list. Countless lies and false promises. Avoid at all costs and deny them the opportunity of doing this to anyone else ever again. Looking at Companies House records, they are in deep financial water and haven't submitted accounts since 2022. They tried to dissolve the company in 2023 but were prevented from doing so, likely due to outstanding claims made against them by other victims. Do not believe the positive reviews if you value your money and sanity. You have been warned.

    Old Image - kitchensupplies - Updated May 2026

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