As Yelp or any other source of reviews goes, it should be used as an avenue to improve a local business and/or give praise to help support local businesses, even if it comes across to the business as 'negative'. When the business owner responds back with a 'comment' or private message to the reviewer, in a seemingly defensive or reactive manner-that was Dr. Heday's first comment on my initial review and this is my follow up to that, to add my balanced perspective. Dr. Heday, has since taken it down and responded less reactive, but rather lengthy. A review by a Yelp Elite isn't one that is constant on negatives. The reviewer would not be an Elite if that were the case. With that, it's always a bit surprising to get reactive feedback from a relatively new business owner on a review that they deemed negative rather than useful to their business. First, I didn't go out of my way in my search for a new dentist after having been with our previous dentist for so long, bring my family to Dynamite Smiles and then look for all of the negatives.Our previous dentist retired or we would still make the drive to Chandler to see him. I/my family, wanted a family dentist that we felt at home with; one that is trustworthy; that felt our time is/was as important as their own, and most importantly, would give us good, solid, care for our teeth and gums that was consistent. When THAT did not happen on my visit-or my husbands or my daughters, it became apparent, this wasn't the place for us. There were a lot of reasons of her ' why' to my 'several inaccuracies', (those are not my words, those are the business owner's comments on my review), and rather than again, being accountable or humble to her client(s), this came across as accusatory, she did not point those inaccuracies as far as I can tell , btw. I feel this second comment posted to my review is more for the optics and not for me. Her first comment does nothing but point out her 'sleep apnea training'. I believe that Dr. Heday is nice; so is her staff, but that is not enough.I don't seek a dentist out for just for kindness or convenience, or how pretty their office is, in this case, I was hopeful for all of the above, and it was not a win. We had a long standing relationship with our previous dentist for a reason. One that was built upon a first impression of trust and as anything, that first impression built a foundation that carried. Our previous dentist set the bar very high with his decade & a half plus care for my family and I mentioned that in my initial review. He never would have commented in any sort of way to a review, rather he would have been appalled at any negativity and would have done anything to rectify it. His staff was not always 100 percent, because in the time we were there, there was definitely attrition and with that comes a learning curve at times, but that is to be expected & accountability is key, rather than taking the approach that the customer is in the wrong. It does not seem that far fetched for a client , a new client, mind you, to expect punctuality from a dentist or it's staff for appointments: things happen, maybe call your client and let them know you are running late, so they aren't inconvenienced; be honest; and have integrity and maybe admit you're wrong or apologize to your patient(s). In this case, the 'wrongs' by Dr. Heday's office out weighed the 'rights'. Being open for lunch time appointments may not be Dr. Heday's thing; but it was at our previous dentist's office & also seems to be at our new dental office, as well. It also goes without saying that Mayo Clinic takes appointments all hours of the day. Generalizing what other practices do is at lunch in stating , 'most practices close during the lunch hour', is an inaccuracy, in my opinion from someone that has lived in the valley for a moment. With that, I just didn't feel comfortable in her care and didn't even see her on my second exam which was another disappointing factor pointed out in my review. Again, these are a few key points. I have already written a lengthy review and she commented in a bullet point book form to my review, which has to be a first for me as a 16 year Yelp Elite.
Dynamite Smiles has now lost a patient due to the fact that the dentist made a terrible first and second impression; it was furthered by not one comment on my initial review rather than a true follow up but deleted and revisited by the doctor herself not only on what I wrote about but about my dental history. Again, I wanted nothing more than to have a dentist, that I felt welcome at and that I felt was a great fit for my family. It takes a lot of time to find quality care in terms of medical and dental care and we truly missed the mark on this one. I get that negative reviews must feel awful; but they can also be a place to learn and grow. Quality over quantity in service and that goes for a review too :-) read more