The pain in trying to get someone there was so far from customer focused and so much more about what was convenient for them. Eventually they seemed to understand we work and were asking for a time that was either as early or as late as possible - took a couple of weeks to get there.
Would not put anything in email - all over the phone and that came to bite us once the visit and drawing had been done.
- Were told was 1 price for 1 wall/structure and then an additional amount for each other. When the invoice came, were charged for 2 as there had to be a post on the party wall. They were not clear that a "structure" was per post/beam they deemed required rather than the one structure we are trying to remove.
- at no point was GST mentioned. As a consumer, the ACCC and fair trading are very clear that all prices need to be stated as a single price, i.e. including GST. The invoice comes and GST is ADDED.
Be very careful with this company and specifically the owner and ensure if you do move forward with them it is all done in writing
It was not all bad (hence 1 star!). The person that actually came round was great and the builder has confirmed the drawings give them what they need (though it is also noted they are signed off by the owner of the company who has never been to our site). read more