Mast We never heard…read moreof Mast before we started our search for a company to install HVAC in our home. We built our home 24 years ago (a cabin) so everything in the house is already finished which made their job even harder. We looked at four companies, Mast was the most responsive and professional. Mast also was very competitive on price. Kelly was he representative that returned our call. He came out within a day or two, evaluated our job and submitted their proposal. It was the most detailed and easy to understand of all the proposals we received. Kelly also coached me through purchase decisions. He made sure we were buying the right equipment vs. the equipment they would make more money on... Example: I was willing to put in a 3-ton air conditioner. He educated me on why that was not the best decision and we put in a 2-ton. He could have easily sold me a three ton for more money. I really appreciated his honesty. Kelly was also very responsive every time I called for any reason. The crew... Jorge was the foreman. He did a great job, knew his stuff and had two helpers that worked very hard. One day Jorge was not on site. He had to visit another job. His two helpers worked very hard all day, but after they left, I looked at the work and noticed some things that I felt were just not right (I'm not an expert but I do have some building experience). I felt that when Jorge returned the next day, I'd have to ask him to do a couple things over. Turns out I didn't have to say a word. Jorge noticed the issue right away and started working on it/fixing it before I ever mentioned to him. I really appreciated the pride he took in his work. All in all, working with Mast was a great experience. Honest, dedicated, hard-working and the list goes on. Based on my experience I would highly recommend them if you need services they provide. Dan

UNTRUSTWORTHY and POOR Customer Service…read more Our five year old Combi Gas Water Heater/Furnace system with green technology, recommended and installed by Mast, is now discontinued and seemingly defective, leaving us with a flooded and damaged newly finished lower level. Within only months of each other, two flooding incidents occurred from this unit. The first incident, there was no significant damage-luckily we caught it in time. Coils inside the unit cracked which allowed water to pour out like a garden hose. We had absolutely no idea something like this could even occur! After the first flood, Mast was slow to engage while we were without hot water for 5 days. WE had to call for updates while we waited for next steps. Frustrated, we wrote an unfavorable review. We received a call the next day that was unprofessional. We were also told at this time that our unit was discontinued. My husband wanted to give them another chance, so we sincerely tried to work with Mast on a different replacement model, due to future part concerns. Mast offered us assurances and a part replacement, OR, they offered us the same discontinued unit, sitting on their floor at their site, NEW, they said. We would pay the labor. We declined to go thru reinstallation of another discontinued unit, so the part was replaced and we moved forward. Only a few weeks prior to this incident our unit was serviced with routine maintenance by Mast. In July, only months since the first flood, the second flood occurred. SAME ISSUE. This time it was much much worse! Even now, with a water shut-off valve installed, within MINUTES, nearly half of our newly finished 1500 SF lower level was significantly damaged-furniture, carpet, pad, drywall, paint, baseboards and trim. Again, no hot water for days and we're left with a long and costly replacement, restoration process ahead of us.

These guys are awesome! My A/C broke and they came in less than an hour to fix it. They're very…read morehonest and kind, definitely recommend

AC went out last night and it was not good timing! Asked for some suggestions and settled on Kroll…read moredue to customer reviews and them being local to me. I was nervous about how much I would have to spend. Called Kroll at 7:30am, Dan was here by 9:30, and gone before 10:15! Air back on! You saved the day Dan. We had some really good conversation. Dan is very friendly, knowledgeable, professional, and genuine. He gave me advice on how to save money and not get caught up paying for unnecessary and expensive things for my HVAC. I will be signing up for their seasonal preventative maintenance contract for only $200 a year! Dan is an absolute gem! Don't let him go Kroll, and you have a customer for life!

We had our air ducts cleaned by West Michigan and they did a great job at a great price. The…read moretechnicians that came were professional and respectful, taking necessary precautions to keep our home clean and undamaged (e.g. wearing booties, protecting corners, and using blankets to protect wooden banisters). They were also very thorough, reaching every square inch of every duct throughout the home. I will definitely call West Michigan when it comes time to clean the ducts out again.

In January 2019 when it was 4 °, our furnace died. WMAD&HVAC pulled some strings to get the model…read morewe needed installed within 48hrs. In the meantime they provided space heaters so we stayed warm. We really feel like they go above and beyond to provide excellent service.

French's is amazing. I didn't think I could get someone to look at my central air issue the same…read moreday I called--on a 90 degree day, but they were here 2 hours after I talked to them. Much to my embarrassment, my thermostat just need new batteries!! He wouldn't take any money for coming over. Wow. So glad I found French's.

Replaced my heating and cooling and got me a state rebate top notch. I would hire them anytime.read more

Gregg has got us up and running twice recently.Our heat wasn't prod heat and he came over quickly…read moreand explained what was going on and had heat rolling in a hurry.Our AC wasn't getting cold and he respindeed quickly and again explained the repair and had cool air going again.We have found our reliable repair company in Cobb Heating and Air

Great service at a good price! All of our interactions were very friendly. I couldn't recommend…read morethem more.

I can't say enough good things about the team over at Reaume. Randy, Liz and Matt have saved us on…read moremultiple occasions with quick responses to emergencies, and their positive, responsive customer service is deeply appreciated. Randy has been pampering our complicated boiler/radiant heating system for more years than I can count and he has never steered us wrong. They are a real pleasure to do business with.

Randy is the best there is! We had an issue with our furnace when we turned it on this fall. He…read morefigured out the problem was due to a "critter" nest and was able to get us up and running quickly. Great friendly customer service! Highly recommended!

I just bought a new property and wanted someone to check out the water heater and the furnace. They…read moregave me an appointment time and called when they were on the way. The technician was very knowledgeable and experienced and explained things to me well. He was also very thorough and he cleaned something rather than charging me for a new part.

Untrustworthy. Had a repair done by Steven Jacobs and he had to come out a second time 3 weeks…read morelater. He stated would not charge me for the second call. Asked to get a quote on an new Air conditioner and Curt Sales came out and also verified he would not charge me for the second call. Gave me a quote on an Armstrong not a name unit and never gave me a quote for a Lennox as requested. Received a bill 2 weeks later for the second service call and called and Curt Sales stated would take care of it. In October received another invoice with a past due notice and I contacted Steven Jacobs and he stated he would take care of it and talk to Curt. Left stern message (without using profanity) stating if I had my credit damaged I would take him to court. He called up and it was obvious was not going to help. Untrustworthy and not worth allowing in my residence again.

My air conditioner was failing every now and then. The breaker was shutting off. Since I already…read morehad a HVAC company look at it, thought it must be an electrical issue. I filled-out an online service request on Sunday, and Monday morning received a call that they could fit me in between appointments that day. They sent Jackson who was great-very knowledgeable, answering all of my questions and concerns. I'll definitely call Haveman next time I need an electrician!

never finished the job. took me to court for not completing pay despite the fact that they didn't…read moredo the entire repair.