NEVER call Yellow Cab. I reserved a ride at 6am to pick me up at work at noon and it never came.read more

Will never recommend it. They have hidden charges and they use old cars…read more Better call limo service which is cheaper than yellow cab. Not doing business with this company again. It's a bad experience for me.

Worst cab company ever. Stephanie who works there knows nothing about customer service. Every…read moretime I talk to her she is rude and puts you on hold without even asking first. There is a guy/girl (can't tell) who always yells on the phone - super professional. The cab drivers are rude, and they conveniently never have change for a twenty because they want a tip for the horrible service they give you. Not to mention one guy always blares rap music at 7am - great this is JUST what I want to hear when I'm just waking up. Chip the owner doesn't care about customer service either otherwise he would fire these losers. I am getting a car soon so I won't have to deal with these people anymore, stay away everyone! This is a horrible cab service.

The best, and possibly only reliable cab service I've found in NW IN. They've got plenty of taxis…read moreon the road, so the wait time is typically not bad at all. When you really need a lift out here, this is the place to call at any time. All other reviews I've seen online are bad, but my guess is they've improved since then. Not every single driver is the friendliest, but that's bound to happen.

Never use this company!!! It's people using their own cars... cars are beat up and very dirty on…read morethe inside... drivers are horrible and dispatcher is rude! Never on time... cars smell like smoke and marijuana :( I wouldn't recommend them to anyone!

Horrible service. I used them once, their cab broke down, and I had to obtain other…read moretransportation. They will not refund my money.

4th time passing through ORD this year. Huge airport made navigable by excellent signage…read more Be prepared to walk: not a bad thing to do during a mostly sedentary day traveling. O'Hare has lots of food and refreshment options. ORD is one of the hub airports I look to make a transfer when needed.

May 19, 2026 My…read moreworst airport experience to date. Our flight was delayed in Sacramento due to weather in Chicago. We arrived at Chicago airport to catch our connection, ran to the gate, the plane was there, but the doors had been shut. And once the doors are shut, that's it. (There were 18 people at the gate who should have been on that plane.) Staff handed us a card with a QR Code, and no other info was given. We went to the baggage claim area, but our luggage was not there. We found an employee who told us we had to "request a retrieval of our luggage". Would have been great if the staff at the gate shared this info with us. Long story short, 2-1/2 hours later, we finally connected with our luggage. Bathrooms were substandard compared to ones at other airports. Old and not the cleanest.

The dispatcher told us the wait would be roughly around 20 minutes…read more the first cab came and left the patient here. didn't even provide a reasoning. we call back to order another taxi and was told we were on the priority list. it has been over an hour since we have called and still no taxi. the person we ordered the taxi is an elderly gentleman. who has now been discharged 2 hours ago. this is ridiculous. horrible experience.

Always on time for pick up at home and at the airport!…read more Very friendly, and dependable!

what a great ride I had . I just came out of the bar drunk as a skunk and there was…read more citizens taxi He offered to take home for 20 bucks which was a couple of miles and I said thank god I don;t have to drive drunk. He didn't waste any time either.

If I give them 10 Stars I would!!! I don't know who the lady that drove the taxi was but would like…read moreto tell her thank you and!!God bless.. She was an angel to my disabled child she even got him McDonald's!! It was also a smooth and comforting ride... 10 billion stars if I can give it! thank you ma'am. My son and I will never forget you!

I recently used American Taxi and the service was excellent. The driver arrived on time in the…read moremorning and got me to my destination on time. Later, on my return home, the second driver also arrived very quickly after I called to schedule the return trip. Both cabs were clean, appeared to be well maintained, and the drivers were professional, friendly and polite. My trip was only two miles there and back, and the cost for both rides combined was just $15.00 total. Another taxi service I called first was going to charge me $40 for the trip to the same destination, and another $40 for the trip back home. That is not an exaggeration.

We booked rides from home to O'Hare and back, from the first phone call the service was amazing…read more Our driver was great, they watched our return flight and picked us up immediately after we claimed our baggage. We were traveling with two kids and they provided car seats as well. Highly recommend!