Janie was super sweet and worked hard to get me the best possible rate. Thank you so much Janie!!!read more

Bad place for business i went to get insurance from this company resulted that they entered my…read morebirth information wrong i had payed the around $260 one week later they told me that they had to drop me off they policy due to the error that they made on their end they did not cover me for the whole month only for 2 weeks i asked what about the payment that i had made of $260 the lady in the office directed me to the main agency and the women on the other end was so rude so unprofessional when i asked for my money or at least half since they did not cover the whole month pretty much just told me their was nothing they can do it was such a horrible experience would definitely not recommend take your money somewhere else these ppl don't care about the community

I'm sitting here on New Year's Eve, Dec. 31, 2024, confident that my Health Insurance needs have…read morebeen met in anticipation of 2025. Very fortunately, my kind insurance agent Edna took time out of her busy end-of-year day to call me and let me know that I had failed to submit necessary paperwork that would have jeopardized my 2025 insurance eligibility. (That would have cost me a lot of money!) With Edna's help and guidance during our call, we were able to submit the forms necessary to maintain my coverage on the last day it was possible to do so. I highly recommend Edna and her team for all insurance needs. She continues to work above and beyond my expectations. Thank you!

Edna runs a top-rate, service-oriented business. Edna is super thorough, and makes absolutely sure…read morethat the client understands all the options available. She helped me navigate the process of choosing the right Medicare plan. All my Medicare anxiety melted with the warm reassurance from Edna and her crew. Edna loves what she does and it shows.

Steve and Kimber will move mountains to make sure that you not only get the best deal possible but…read morealso, most importantly, receive a policy that keep you, your staff, your guests and property protected. After all the natural disasters and damages we've had to endure here in Santa Cruz, they were still able to get me a policy that met more than the required standards AND (big huge gigantic and) fit my budget. Means the world to a small business owner. Give them a shot at getting you the coverage you wish you had at the price you can afford. It'll be well worth it. Thank you guys! -TJ Patel Owner at The Aqua Pacific Hotel

Steven has been my agent for a couple years now and has helped me navigate a couple fender benders…read more He has been extremely responsive, and he is very pleasant to talk to. I recall that I had accidentally backed into a car while visiting family in Palo Alto during Thanksgiving of this year. He gave me a call back the next day even though he was technically on vacation to help walk me through the process. He could tell that I was anxious about the whole situation, and helped to calm me down and provided some humor to my situation too which I appreciated. I would highly recommend him as an agent to anyone. Go check him out!

I had been looking for a new business policy for weeks and wasn't having any luck finding a good…read moreone. I called Zenaida at Scurich Insurance and in less than a week I had great plan that covers all of my business. Thanks Zenaida for all your help. Greg

Suzie was great on getting me the contact to the person i needed to get my rental car. She called…read moreme back right away with great service. I am very pleased.

The absolute worst. Avoid them, especially Adriana DeLaTorre who was rude, disrespectful, defensive…read moreand inconsiderate right off the bat when I called to terminate my insurance with them after I voiced my concerns and frustrations with their lack of transparency in regards to the ridiculous increase in my auto insurance policy. You would think a true professional would demonstrate empathy to a customer in this position (seeing as Im not the only disgruntled customer that has been experiencing this under their insurance) rather than making their business look even worse. My experience with her only validated my decision to leave their services. After being a loyal customer of theirs for fifteen years, leaving this janky insurance to go to AAA was the best decision!

After being a customer for over 25 years at this location, I have to sadly say that their service…read morehas been less than stellar and they have a nack of not getting back to you in a timely manner. This Allstate agency was much better when it was managed by Mike Romero and Teresa. I would always get the answers I wanted and I felt welcomed whenever I paid them a visit to the office. Since moving away from Watsonville, I would always rely on emails and phone calls to get the simple answers to my questions but this office and it's staff for some reason (Adelina and other folks to be exact) are hesitant to answer your questions in a timely manner, sometimes for days you would not hear back from them. I think there is no reason why an question cannot be answered now that we have the fastest form of communications around (email). I think it's just the lack of discipline and concern of customers needs that defines the downfall of this office and its staff. Management, please take note of this behavior. This is what really frustrated me in many ways, especially from my distance to this office, yet I remained a loyal customer. I finally was fed-up and decided to find a location that's closer and more easily accessible if I had to pay them a personal visit. What surprises me is that there are 2 reviews here, the oldest one pointing out the same deficiencies and that was more than 4 years ago. My, how old habits never die. I have recently signed-on with my local agency closer to where I live now. Not only do I receive emails back the same day with the answers I have, but I can also feel the energy of concern and the way my new local agent writes the emails back to me. Very friendly and caring. They are more precise and competent in the work probably because they actually care about what they do instead of doing only what they care about. I was fortunate to work with the previous owner, Mike Romero and his staff back in the 90's and early 2000s. I hear that he works out somewhere in Arizona now. I'm glad for him and I'm sure his customers are glad as well in return.

Cannot say enough about the amazing service I received at this branch. They walked me patiently…read morethrough all the forms I needed to fill to register an out of state car.

From the owner: Drivers who switch and save with AAA Insurance save up to $534!*…read more AAA Insurance helps protect the things that matter most to you--at home, on the road, or for your family's future. You get the same trusted support we've brought to emergency roadside service for more than 100 years. Plus, you can rely on our 24/7 claims support to handle your claim with care and speed every step of the way.Save up to 5% on your insurance when you add the benefits of a AAA Membership. You'll unlock 24/7 roadside assistance that travels with you in any car, mobile battery service, exclusive discounts, convenient branch services, trip planning resources, and more.Get started today with a free quote and save up to 25% by bundling Auto and Home Insurance and taking advantage of available discounts!**Stop by your local AAA Branch,Visit AAA.com,Call 844-429-8607*12-month savings based on November 2024 survey of new customers in CA, NV, UT, AZ, WY and MT who reported savings when switching to AAA for auto within the past year.**Amount based on average annual savings calculated using discounts commonly realized by customers, including membership, membership loyalty, persistency, and other available discounts which may vary by state and are not guaranteed.Auto and Home Insurance provided by CSAA IG Insurance Group, a AAA Insurer.

This place just takes your money. They have my address wrong billing who knows who and there so…read morefast to take your money and not inform you of what's happening to your policy until you start getting calls from the actual insurance saying your insurance has been cancel . There letting ppl ride around with out insurance while there getting money just for being the broker! Bad service and she couldn't even keep it professional on the phone lost her composure and hung up! SMH! Stay informed and asked questions when making a payment. They will over look that your policy is cancel and still take your payment thinking your fully insured! Payed $170 for full coverage each month....and that's the treatment I got in return! Now they want me to pay 700 to reopen policy yea right!

From the owner: LIS Insurance Services specializes in auto, home, motorcycle, recreational vehicle, and business…read moreinsurance. With over 20 years in the insurance industry, LIS Insurance Services has the experience to help you find the coverage you need at a price you deserve. We pride ourselves on being your local neighborhood agency, and our staff can speak both English and Spanish in order to better serve our customers. On top of that, we work with several major insurance carriers so that you get a wide variety of insurance options at prices you can afford.

Worst agent at State Farm. Has mishandled our home insurance for two years. Now State Farm decided…read moreto not renew our fire insurance and Preeti was completely incompetent during the process of getting on the state FAIR plan and state farm liability only. First she didn't mention that FAIR charges a 3.5% transaction fee if you use a CC to pay( which is required in advance before moving to state farm covering liability. Then she bait and switched the pricing quoted for liability insurance. In the end the State Farm portion of the policy was 40% higher than the quote. I am now looking at taking my complete State Farm book of insurance to a different company. All because this agent is in completely over her head.

I went to State Farm to consult on a life insurance policy. I was helped by Maria Olivo who…read moreprovided excellent customer service. She went over all my options and explained how it benefits me and my family to have the policy. I signed a policy for my self and also for my daughter. I recommend Maria to anyone who is looking for insurance service.

Rarely do I rave about the insurance industry, but I'm making an exception to my stringent rules…read morebecause I love working with this group of folk. Maria, in particular, has been nothing short of an angel. An angel with excellent research and communication skills. I have all my insurance with Allanson Farmers because they are unquestionably the best insurance company experience I've ever had. Feel free to contact me if you want to make sure I'm real. Because I am. Real real real happy. : )

I've been working with Alexia for over a year now, she is amazing sales rep very attentive very…read moreresponsive in a timely matter, always answers my questions as small or big as they are! I definitely recommend calling her and having her help you out with your quotes. 10/10

The wait is long and the employees are on their phones will they have customers waiting.... So…read moreunprofessional....