Came here to get my business insurance, Naomi was very helpful she made the process super easy and…read moreconvenient. Ended up switching my auto insurance and going through them as well. Overall very happy with their service, they treat you well and make you feel welcomed every time you go in. Thank you

They have a few services. They sell home, auto, health and life insurance. They also notarize…read moredocuments. I'm not sure if they offer other services. Customer service is great. They do return phone calls. Gloria the manager is great. She is professional and very helpful. Hablan espanol-

I was with Mercury for many years and have switched to Farmers…read more Derek and his team have gone above and beyond in explaining and triple checking every discount available to me and because they care so much about the clients, they have taken a personal interest in lowering my cost. Derek was referred by a friend in that area and he was kind enough to take me on even in another city as I live in Los Angeles They are sympathetic due to this hard economic climate and do everything in their power to make it affordable so I will be protected in these times of SUE HAPPY. I do not want to risk losing my home or going broke for some crooked bandit to leave me without the proper coverage. I will now look into a life insurance policy as I would hate to be kicked out of my home if something should happen to my husband because I could not now afford to pay the mortgage without my husband's part and this really worries me as we all have to check out sooner or later and I don't want to live my older age on the streets. Being with Framers a reputable company gives me peace of mind. Derek and Gina Thank you for being compassionate human beings not just some hard sell agents.

From the owner: At the Derek Diaz Farmers Insurance Agency, my priority is to ensure that there is a sense of trust…read moreand community with our clients, and we pride ourselves on our excellent customer service. My experiences as successful local business owner has provided me expertise in serving families in the Santa Cruz, Monterey, San Benito & the Santa Clara County areas. With this community experience, I am able to extend a helping hand for all of your insurance needs! CA Lic. #0783434

The absolute worst. Avoid them, especially Adriana DeLaTorre who was rude, disrespectful, defensive…read moreand inconsiderate right off the bat when I called to terminate my insurance with them after I voiced my concerns and frustrations with their lack of transparency in regards to the ridiculous increase in my auto insurance policy. You would think a true professional would demonstrate empathy to a customer in this position (seeing as Im not the only disgruntled customer that has been experiencing this under their insurance) rather than making their business look even worse. My experience with her only validated my decision to leave their services. After being a loyal customer of theirs for fifteen years, leaving this janky insurance to go to AAA was the best decision!

After being a customer for over 25 years at this location, I have to sadly say that their service…read morehas been less than stellar and they have a nack of not getting back to you in a timely manner. This Allstate agency was much better when it was managed by Mike Romero and Teresa. I would always get the answers I wanted and I felt welcomed whenever I paid them a visit to the office. Since moving away from Watsonville, I would always rely on emails and phone calls to get the simple answers to my questions but this office and it's staff for some reason (Adelina and other folks to be exact) are hesitant to answer your questions in a timely manner, sometimes for days you would not hear back from them. I think there is no reason why an question cannot be answered now that we have the fastest form of communications around (email). I think it's just the lack of discipline and concern of customers needs that defines the downfall of this office and its staff. Management, please take note of this behavior. This is what really frustrated me in many ways, especially from my distance to this office, yet I remained a loyal customer. I finally was fed-up and decided to find a location that's closer and more easily accessible if I had to pay them a personal visit. What surprises me is that there are 2 reviews here, the oldest one pointing out the same deficiencies and that was more than 4 years ago. My, how old habits never die. I have recently signed-on with my local agency closer to where I live now. Not only do I receive emails back the same day with the answers I have, but I can also feel the energy of concern and the way my new local agent writes the emails back to me. Very friendly and caring. They are more precise and competent in the work probably because they actually care about what they do instead of doing only what they care about. I was fortunate to work with the previous owner, Mike Romero and his staff back in the 90's and early 2000s. I hear that he works out somewhere in Arizona now. I'm glad for him and I'm sure his customers are glad as well in return.

Dwight is a gentleman with excellent follow through. He is always working to maximize my return…read morewith the best product he can find. I highly recommend him for all insurance needs.

If I could give Dwight 10 stars for excellent service I would. He has not only helped myself and my…read morefamily with a myriad of issues and insurances but his prices always beat even the super low priced competiters.

I've been with State Farm for over 13 years now and they've never let me down. Amazing customer…read moreservice, prices (still) reasonable and they didn't let me down when I was hit & run by 3 uninsured drivers and 2 sides of my fence fell down in the storm we had a few years ago. If anyone is able to still get policies written after all the fire shenanigans of the past few years, don't hesitate - march right down and go with State Farm.

We mountain folk are having issues with homeowners insurance. Evan reached out to me, and within…read morea few days had me a new homeowners policy, and I chose to insure my vehicle with him as well. He even scheduled a meeting at my home, instead of an office visit. YAY

I had a fantastic experience working with Gabi. She was incredibly knowledgeable, responsive, and…read moretook the time to explain all of my coverage options in a clear and straightforward way. I never felt pressured, and she made the entire process smooth and stress-free. It's rare to find someone who genuinely cares about helping you get the best coverage for your needs--and at a great rate, too. Highly recommend

Extremely satisfied with my experience! Gabbi answered all…read moremy questions and gave me different quotes for my vehicle inquiry. Grateful for the professionalism and efficiency, made it a breeze to get my new policy up and running! Will definitely do business with her again !

I've been coming here for quite some time. The best part about this particular State Farm is…read moreeveryone has extensive knowledge and professionalism. I previously had AAA and I get BETTER coverage with BETTER prices with State Farm. I wish I would have switched sooner. Aldo is one of the long time employees who consistently places my best interests first. He is honest, extremely hardworking, and knows what he's talking about. All the other lady staff are also fantastic and get the job done. I would highly recommend this office!

I had a great experience with State Farm this year, primarily due to working with Nellie Licea. I…read morewas shocked to see the increase in my homeowner's insurance this year (NOT their fault - it's a California-thing) and she worked with me by offering different options that I had not thought of, that helped lower my annual premium down to something more reasonable. I think she did a great job and I am very happy with the outcome this year!

Worst customer service ever! I called to request a quote, the person who answered phone had ZERO…read morecustomer service & was not able to help me. This people don't care for customers , they seem to feel that since they been around for while they can treat people however they want.

Seems like the other reviewer has had a bad experience, however, I've always had excellent customer…read moreservice here. In fact, when I moved two hours away, I kept Pete as my agent specifically because of the quality of service. Ada at the front desk has been helpful and patient whenever I've had questions about our policy or claims. She also kindly asks after my mother if I have occasion to call and Pete's office has given me and my family the sort of caring, personalized service that has made me a loyal customer for many years.

I've been working with Alexia for over a year now, she is amazing sales rep very attentive very…read moreresponsive in a timely matter, always answers my questions as small or big as they are! I definitely recommend calling her and having her help you out with your quotes. 10/10

The wait is long and the employees are on their phones will they have customers waiting.... So…read moreunprofessional....