This YELP Review listing does not show the new address that I have been going to. 1132 Bishop: also know that I live in beautiful, (far from everything but the sun) Ewa Beach. To drive to town w/o traffic is around 40min. So I always plan and schedule my stuff based on what the traffic may be. And this is always explained to people that I make appointments with.
Dr. Lin is very knowledgeable, and thorough. He is very meticulous in his work. But time management is a complete anomaly apparently. Been there 3 times. FIRST: not seen for 45min past appt. SECOND: coming in for procedure. Nurse spaces out his busy work to distract from the fact that it is now 15min past appt. Does theBP, HT,WT. typical stuff. Then kicks you back into the lobby.(feels like catch and release). 10 min later (no doc) the nurse takes me to the procedure room and has me undress and put on paper gown and get on table. Laying on my side waiting along for exactly 7 min. (Timed it). Got off the table got dressed and went out to the lobby and waited with my wife. When the nurse FINALLY realized I wasn't in the room he came out get me to go back. "I'll go back if the doctor is in the room." Of course he wasn't.
6 min later the nurse gets me and says doctor is there. Go inside room. Nope. No Docotor. I explain my displeasure at these shinanigins. The doctor walks in shortly. Procedure goes great. Little to no pain at all GOOD JOB DR. LIN!!
THIRD: Two week follow up. Arrive early (as I normally do)Put me in room after 16min. When my time on my phone goes off after 10 minutes I go out the receptionist and explain that I have many other responsibilities that require my attention this day and would like to know if i'm going to see the doctor.
...10 minutes later I tell them I have to leave. It is no see secret to that office that i'm perturbed at this point. I even teased-ish them about their no show policies and when they would pay me for the doc no show. I left. NO ONE CALLS, EMAILS, NOTHING to rectify a disatified client.
FOURTH: Appointment is at 9. At 830 I called them and asked if they were running late. To my joy I was told "No. You are our first appointment." YEAH!!! I arrive at 8:57. At 9:06 the doctor gets out of the elevator and walks into the lobby. Starting to boil I say, "Don't we have and appointment at 9?"
His response : "oh. Ah. Yeah. Ah. We are still closing the other office."
1: WTF does that statement have to do with my question. He could have said kumquat and been as relevant.
2: that wasn't an apology. He didn't even stop to address his FIRST patient of the day AS I STOOD UP WHEN HE WALKED INTO THE LOBBY.
I let the "WTF" moment pass. Turned to the receptionists and said, "Tell him he is fired."
Dr Lin, I was taught something about 40 years ago and it has served me well: To be on time is to be late. To be early is to be on time.
There are very simple solutions to over booking. And I do realize that patients screw this up most of the time because they are.. poopy heads that come in very late and still expect to be seen or don't show at all. But, unfortunately, that is a "you problem". And since you haven't fixed it I will not come back and I will give NOT recommend this office.
Dwight, this is MAYBE my third YELP review in my entire life!! Please understand how much the unprofessional attitude of that office can impact people. Not enough to change my religion or sexual orientation, but enough for me to spend my time (that we all know I FEEL is valuable) writing this short novella. read more