Five years after a disappointing purchase, Vahi Sattari made it right. Here is our experience: After trying countless mattresses from a wide range of mattress companies and increasing our budget to "whatever it takes" to get comfortable sleep, and purchasing several high-end brands only to return them minus a fee, we tried the beds at the Duxiana store in Fashion Island, Newport Beach in 2011. A friend had one while she lived in Europe. At the store, the beds seem comfortable with good support. We liked the simplicity of the beds and expressed that we generally like firmer beds. When the new bed finally arrived, it felt significantly softer than the one we tested at the store and we felt we were sinking in too much. Multiple calls to the store yielded no results; we were told they only sell their firm beds to people who are really heavy!!
Keep in mind that the thought of "maybe we are too sensitive and too particular" had occurred to us along the way and there was no obvious alternative for us to try at this point. As time went by, we found different ways to put up with the bed; we added a towel or a blanket for extra support!! We got more massages and used the services of our chiropractor more frequently. All changed when in June 2016, while waiting to be seated at a restaurant nearby, we stepped into the store again and spoke to Vahi about our experience. She was surprised and seemed genuinely concerned about our issues. We had no expectation that she would do anything about a bed that was now five years old. She looked up the sales record, asked several questions about the bed and offered to drive to our home, about 20 miles away, to inspect it firsthand. She was sympathetic and reassuring in every interaction. She arrived on time and inspected the bed thoroughly while very respectful of our home. She determined two areas that were softer than expected and the springs seem to give in to moderate pressure. She asked for our patience while she was working on finding a remedy for the bed. Two weeks later, she called to tell us that Duxiana had agreed to exchange our old bed with a brand new one at no charge!! What a difference. We have had the new bed for two months now and it is firmer just the way we like it while it provides consistent support. Priceless good night sleep, at last!! Thanks Vahi. read more