We hired them to clear out some trees, so that way we could put a fence around our home. The price seemed reasonable, and the owner who came to do the quote was nice enough.
The issue we had was when the team came to do the actual work. They just showed up, and started walking around our property when we weren't home. They didn't call before showing up, and it didn't seem to matter to them. We caught them on our security cameras, and we thought someone was robbing us. The owner said that the team would call me a day in advance to let me know when to be there, so this was really unexpected. When we rushed home to find them, a member of their team who looked like he was obviously abusing drugs asked us for $1000 CASH. Something that was never discussed when we did the estimate. Our estimate said we would be paying using a card reader.
The man insisted, rudely, for the cash, and we refused. He eventually gave up on asking us when we showed him the estimate stating how the payment would be made.
The ripped up our sprinklers, and damaged our neighbor's fence. The Drug-abusing, rude, cash-insisting jerk was frustrated that he couldn't finish the job in a day, and sped off down our road. He openly complained about how the owner did not repair or maintain his machinery, and then sped off. Our neighborhood has A LOT of children who play outside regularly. His reckless driving could have costed a life.
To their credit, they fixed the neighbor's fence.
They finally finished the work on the second day, but didn't come to explain or acknowledge the broken sprinkler system. I didn't want to write a whole review about how unsafe I felt by his team, and the overall unprofessionalism. I really just wanted to tell the owner, so he could deal with it since I prefer to support small businesses. But when I called him after the job was done, he couldn't care less. He have excuses like that they needed the cash for payroll, the guys on his team were young, and that he's lucky to have anyone come into work at all. I don't believe in this labor shortage to begin with. If you take care of your employees, they'll take care of you. I'm young, and my youth is not excuse for making people feel unsafe and to act unprofessional. This owner could not grasp the magnitude of the situation, and people need to know to be careful with these people. I had family ask us for a referral, and we told them we didn't feel comfortable referring them based on our horrible experience. read more