I am a rental property manager and property owner. I have worked with cleaning companies for many…read moreyears. Never in my life have I seen such unprofessional behavior. After purchasing a Living Social voucher I immediately followed the instructions to redeem it. After over a month I still had not received a return phone call or email. I called Living Social who offered to refund my money. I wanted the work done. The company then changed their policy on redemption. The voucher itself stated to call to redeem the voucher. After a month they changed the instructions so that you had to email them. We did this.Then, their phone message stated that they had five slots left in May. Their site stated that they did not have sufficient staff to redeem the vouchers in a timely fashion. They stated that they were hiring to fulfill the vouchers. Why did they sell over 100 vouchers if they could not fulfill their obligations? After writing and calling them many times, they first booked us and then cancelled us because they stated there was a discrepancy in the number of times that we called them. WHAT???? I received an email that leads me to believe I have been discriminated against. They referenced my mother's cancer. Their email was quite unprofessional and I will post it on several servers. They have changed their name many, many times in a short period of time. Their website indicates that they were Diamond Cleaning Services. Read those reviews.I will stop at nothing to bring the truth out about the way this company treats people. First they book a date and confirm and then cancel it. I invite Yelp to review this letter and our records on the number of calls made in an attempt to get this company to honor its obligation. I am nothing short of appalled at their behavior and the fact that they have wasted our time and money and not fulfilled their obligations. Cancelling a voucher because you don't agree with the number of times we called you (there are records) and taking a pot shot referencing a family member's cancer (we told them we needed the cleaning because of this) is beyond tactless. Other property owners have called me and told me that this person went to the Bahamas after selling a voucher that expired in June. If ONE call in over a month had been returned I would feel differently, but having us wait over a month and finding a ridiculous excuse to cancel is not going to fly. I just hope that I can keep up with their name changes. Threatened me with having me charged with criminal threatening because we told her we would go to the Attorney General's office regarding her non-fulfillment. She thinks the AG does not handle consumer complaints. (They have an entire division devoted to it.). Threatened to sue me for slander if I posted this experience. Truth is an absolute defense to slander.Said that I was running a scheme! I paid HER money yet by wanting her to do her job I am engaged in a scheme. Clearly, the most troubling letter I have read on so many levels. Needs to get educated about customer service and the law. Update:I just received a copy of a voice mail wherein this individual states that she was indeed on her honeymoon and lost every single voice mail to her business during the week or so she was there. Since she mentioned nothing about this to me before, she apparently can't keep her stories straight. In sum, I cannot believe she cancelled a voucher because she accused me of lying about my reason for wanting my house cleaned and the number of times I called her, but I now discover that she lost all the voice mails to her business while on her honeymoon. After being told we needed cleaning because of mother's cancer, wrote, "What kind of daughter are you?" when she thought voucher was for my house not mothers. She then questioned the very existence of a mother, even though that name is on the voucher. So, she does not understand concept of vouchers as a gift and feels entitled to judge the worthiness of your cleaning request. Long story short: without even speaking to me she booked the appointment and then revoked it because of the discrepancies in the reason for cleaning and the fact that she does not think mother exists. NO attempt to resolve situation in a rational, decent manner. Not one phone call to me This company wasted my time and money, which I still have not had refunded. Owner admitted on her site that she did not have sufficient employees to meet the demands of the vouchers sold. Why sell vouchers you know you can't service?

I have used Diamond Shine since before they WERE Diamond Shine. This business has grown for a…read morereason. The staff is friendly and courteous. They are more efficient than a chain of cleaning services because they are willing to tailor their service to what you want. When I had a chain service, they had a particular order and way they cleaned. When I hired Alexa, I told her that (for example) my office often looks like a hurricane hit it. Such is the nature of my work from home. A mess, but a mess that makes sense to me. Her staff knows that there are certain times a year they leave my desk alone (even though it looks terrible and they would fix it) because I need it JUST LIKE THAT. They always focus on the things that are important to me -- I HATE cleaning my floors, so they always do those. They are good with my dogs, and sometimes my dogs don't make that the easiest thing. You must be very clear about what you expect and what you want, and you will get it. Her prices are reasonable. I would also add that she is flexible on schedules in emergencies. When I found out the Friday before Thanksgiving that I had to host Thanksgiving, she moved heaven and earth to come give my house another cleaning even though it was not my scheduled week. As her staff grows, she becomes more able to do things like that.

Simply exceptional service and quality. We had quite the challenge to clean the windows across our…read morehome. Leo was extraordinary. His attention to detail was wonderful. He truly cared about his delivery and offered suggestions for the continued maintenance of our windows. It truly exceeded our expectations. Exceptional value. This is a rare time that I would give a Google review a sixth star if it was available. Thank you, Leo.

Chris did an incredible job power washing our decks, stonework, walkways and gutters. He also power…read morewashed our driveway for us which was not even in the contract. He went over and above with careful attention to detail and extreme care of our gardens. I would highly recommend it this company! Exceptional service at a reasonable price. Could not be happier.,

I was very happy with not only the quick response time for the quote, but also the work. Ashley was…read moreefficient and worked very hard to clean my carpets. I highly recommend hiring them for your cleaning needs, especially with the prices they have!

Wildes cleaning did a wonderful job deep cleaning my home. She was quick to respond and was on time…read morefor her appointment. She was a pleasure to work with and provided excellent service- cleaned everything thoroughly and better than we imagined. She also went above and beyond, cleaning our windows inside and out. I was so satisfied with her initial cleaning that we will be using her service monthly. I would highly recommend her for your house cleaning needs!

Caitlin and Paul just finished clearing out my attic. They did a fabulous job at a reasonable…read moreprice. I'm happy that I hired them and will use them again for any other project. They are professional and nice to deal with.

We love Amanda at Purposeful Home Solutions! She's been cleaning our home for about two years, and…read moreshe does a fantastic job every time. We'd recommend her to anyone who is interested in a trustworthy, reliable, and thorough cleaning service.