Serious Safety Failure Involving a 7-year-old child.
I am extremely disappointed and appalled by my experience with this transportation service that is hired through the MISD. On Monday 8/17/26 my 7-year-old son, rode bus 165 home from school for the Very First Time and he was dropped off in a completely DIFFERENT neighborhood across the street from ours!!! Between that location and ours is a very Busy highway!!
I attempted to contact the transportation department earlier that day trying to find out where the bus was and make sure my son was safe when the bus was already significantly delayed past the expected arrival time, but I was unable to get in contact with anyone from the dispatch office.
This was not a minor inconvenience or a simple transportation mistake. This was a serious child-safety failure!
Their website states "There is nothing more important to us than safety, one of our core values" it also states that their safety program is designed to ensure "all students are safe at all times when in our care" and that their "number one responsibility is to protect against harm" and provide safe and reliable services. Those are powerful promises to parents. Unfortunately, my experience was the complete opposite of those promises!
I am also extremely disappointed by the driver's response when I confronted him about what happened. Rather than apologizing, showing concern for what had happened to a 7 y/o child, or accepting any responsibility, he instead argued with me and appeared unwilling to acknowledge any accountability for the situation!
Parents entrust their children to transportation services believing that there are systems, procedures, training, and safeguards in place to make sure they are safely transported and released at the correct location. In this case, those safeguards clearly failed my son!
I am thankful beyond words that my son made it home safely. But I should never have had to rely on another parent's intervention and my son's emergency preparedness to make that happen.
If students' safety truly is your "number one responsibility," as your website states, then I strongly urge this company to take serious look at what went wrong with Bus #165, the driver's conduct, it's tracking and drop-off procedures, and it's communication with parents.
Our children deserve better than this. Safety cannot simply be a statement on a website-it has to be demonstrated through actions! read more