I've gotten loans from this credit union for the past 10 years. First off, when you walk in, you're…read moregreeted very genuinely. I've never come across anyone who works there who isn't exceptionally friendly and courteous. They make you feel comfortable and at home. I worked with Samantha (Sam) Pinkston on my last auto loan. She was excellent. The process went smoothly and she explained everything very well to me. I'd recommend seeing her for your banking needs. Exceptional customer service at this credit union!

Good luck ever finding a credit union that tops this one. I have banked with them for over 20 years…read moreand they meet and exceed all my needs including a credit card with a low interest rate. The staff is always courteous and knowledgeable. Denise is our favorite go-to for financing!

1st they suddenly start charging fees on an account I've had over 20 years. I opened the account…read morebecause it was free, because I get social security. 2nd they let a suspicious charge go thru. Despite charging me a fee for protection against this. Then on top of all that, they charge me 2 fees of $30.00 for overdrafts because of a fraudulent charge THEY allowed thru. What am I paying the $6.95 a month for? They also charge $25.00 for a safety deposit key I could make with a Drexel & a file at home. Ridiculous. I could have kept the box for another year for $25.00. But I would rather just be done with them! I deposit box is empty now. My checking is being moved. The only thing I will have there now is my loan. And that's only because of the interest rate. The loan agent I worked with was great.

From the owner: Bank of Brodhead is celebrating over 120 years of service. Our bank offers service to individual,…read moreagricultural and commercial customers. We have all the resources and online services as the larger banks but at a home town bank. Please come by and see how we can help you!

I started with 5/3 in college (DeKalb, IL). They gave me a loan for a motorcycle. I then moved to…read moreRockford and dealt with the Alpine branch (since then closed). It's a bit out of my way but now I deal with this location. Every location I've ever been to starting in DeKalb has been top notch. Employees are really friendly. I now own my own business and am dealing with 5/3 and they are far from disappointing me. I don't foresee myself ever changing banks. Do yourself a favor and use them.

So. I went in there today, to cash a check from my attorney's office. I probably didn't look my…read moreabsolute best, I had be working in the house and dealing with my dogs, etc. I was only wearing some sweats and a ball cap. Anyway, I walk in there and the check I had was a little over 5K, and it was a check that was drawn on a fifth third account. No, I do not have an account there, so I assumed I would have to pay a fee, which I was ok with. What I was NOT ok with was the way I was treated. The teller, (an older lady with short hair and glasses) kinda eyed me funny when I even walked in the door. I told her I needed to cash the check, and gave her the check and my ID she looks at the check and asks if I have an account there and I told her no, that I was just short on time and needed to get some bills paid and wasn't sure if I was going to make it to my own bank, and since it was one of their checks, I assumed it wouldn't be a big deal. So then she goes on about asking me "Well don't you have your own bank" and all that and I was getting more and more offended by the second. That's not it the worst of it. THEN she literally picks up the phone and at first I assumed she was calling another manager because I know sometimes banks will do that for another security measure. Oh no. She literally CALLS MY ATTORNEYS OFFICE TO VERIFY THAT I WAS SUPPOSED TO HAVE THE CHECK. When she told me she wasn't getting an answer and I asked her from who and she said the law firm I told her well he's most likely in court or closed for the day as it was about 10 past 5 pm. I was way over it at that point. I had even given her the documents that came with the check along with my ID. I just told her to just give me all my stuff back and forget it. I ended up going to my bank which I was worried I wasn't going to make it in time but I was able to make it and then were able to help me because my business account is also there as well. So, just because I walked in after working in my house in sweatpants and a breast cancer hoodie of all things not all the way clean shaven like I normally am I deff felt profiled, and was completely disgusted with that place. PS-I am in fact a business owner and my normal attire is suits everyday unless clients want a more comfortable environment. Just saying.

Easy to work with, local bank with friendly employees. Nice to have face to face conversation with…read morea banker.

I was scammed for $3000.00 and the bank is now telling me that I have to file a loan and put the…read moreonly thing I have up for collateral, my car. I'm trying to get a job, but if they take my car how will I get to work to pay this "loan" off. It has a bad motor, transmission slips yet they are going to take it from me and make my life even worse. So I not only got scammed for the money but now the bank is going to scam me and take my car so I will 100 percent be not making any payments. Don't you have insurance for this type of things? So now if I do get a job, im screwed cause I can't get to work. At first they told me not to worry these things happen. Then they tell me I have to file and fill out for as if I'm filling out a loan. How is this going to help me, it's not. Now my credit is going to be shot and the bank is going to take my only mode for transportation and doctor appointments and or to get town or to do anything away from me. DO NOT have any dealings with Stillman Valley Bank they are not there foe the individual they only care about themselves. All I was trying to do is make some money to help pay bills. Instead of trying to help me through all this they are making it even worse. Don't do banking at Stillman Bank, they will screw you over as well.

Old Second in Sycamore is the greatest bank I have ever gone to. All the staff is kind and…read moreknowledgeable. Chris Heyob helped us with buying our house and treated us just like family! I cannot say enough about Old Second!

Old Second Bank stands by it's motto, " You are First, because we are Second ". Chris Heyob has…read morehelped us over come our financial stress, by listening to our needs, and financial goals. She provided counsel on Reverse Mortage options, as well as refinance, and ultimately Home Equity Line of Credit application. As VP she went to bat when our credit scores were low, and helped us compute an acceptable income level, DTI ratio, ( we are both on Social Security fixed income ). We now pay a much lower interest, than our two credit cards, We now live within our income, and we have money available, if needed. My wife and I both have medical expenses, dental bills, medicine, that need paying monthly. Old Second has made this possible, put us First, and eliminated our financial challenge, and associated stress. Old Second Bank worked with Elder Care Services, financial counselors to consider our budget challenge of expenses exceeding income! We highly recommend both Old Second, Carrie Osmund, Chris Shake, and Chris Heyob. We have been Old Second customers since 2006, when we moved to Sycamore. There is MORE to Sycamore, with Old Second Bank support, they have our back! We are proud to recommend Old Second Bank of Aurora.

I am really impressed with the leadership at this bank. I had an issue with a auto title that I…read morefelt was not properly handled. At first I let it go and stewed over the matter. I then decided I would contact the President, Richard Wolfe to vent my frustration. I thought Rick would side with one of his managers and not address my concerns. It was quite the opposite. He listened to what I had to say and immediately corrected the problem to my satisfaction. He actually exceeded my expectations. I would not hesitate to do business with this bank again. Outstanding service and personal attention at all levels of the organization.

We have been with Oregon Community Bank (now One Community Bank) since we moved to the area in…read more2007. We have always found the staff friendly, helpful, and accurate in our transactions.

Stick with bigger banks. Staff is rude and they cannot handle basic accounting principles. If you…read moreneed to research previous activity they cannot tell you historical balances. The high schoolers they hire can barely add and subtract, and give you a blank stare when you ask any question that involves basic math. The older staff uses calculators instead of real software which leads to a lot of human error. My understanding is they use spreadsheets for updating accounts each day instead of advanced software like bigger banks use. Stick with bigger banks. If you question them about your account even in a nice way they snap at customers and accuse the customer of being wrong. Run away from this bank. They do a lot of manual entry instead of using software and their mobile app....lousy and inefficient. Customer service is awful. The bankers they hire cannot handle accounting questions. And no one knows how to transfer a phone call without you being dropped about ten times. I am concerned about their attitudes and manual accounting practices. Also at issue is their hours. There is not a 24/7 line to call if you have account questions. The only number you can call after hours is if your card is lost or stolen. So if you have pressing questions and it is after hours you are out of luck. Go to a bigger bank. Real banks use state of the art software and can research any dollar amount for anytime. OCB is the worst bank you can try. The staff is unqualified in basic accounting.