We contacted this company to replace our roof. After the quote was made, they were supposed to call us with a time for them to officially start the replacement. There was no call. Their workers just arrived at 7:30am, fully prepared to start. There were able to work for one full day before they had to cover our roof on account of a thunderstorm coming through. After the rain, I noticed that some of their covering had come up and exposed the wood underneath our roof. I texted Phil and was told that the roof had in fact been completely covered and that there was no way that the cover could have come off a little bit. I climbed up, took pictures and sent them to Phil. That convinced him to come over and restick the covering.
Part of our contract was also to replace our gutters. The old gutters were removed by the roofing crew, and in doing so, a piece of our roof was taken with them. We were told that this would either be repaired by the person doing the gutters, or that Phil would fix it himself. The gutters guy did not fix this, so we texted Phil and this is were the excuses start.
First we texted for a follow up Monday afternoon, but didn't hear back until Tuesday morning, informing us that the late reply was due to Phil contacting some kind of flu. We gave him the rest of the week until we responded again, looking to see if he felt any better, or if we could maybe make alternative plans. We were told that Chad the gutter guy would be able to come the following Monday to fix our house. No further information was provided. We texted on Sunday to get a better timeline for the following day. We did not get a response. We weren't contacted by anybody on the Monday of our supposed appointment. Our text towards the end of the day went unanswered.
An entire week went by without anything. I texted back again the following Monday, and finally got a response. I was told that Phil was out of town. He told me that he would send Chad the gutter man the following day. This did not happen, and there was no explanation. We waited until Friday, and reestablished contact again. We were looking for an update, but were told that Phil was in an out of town meeting for 2 weeks, and that he'd have Chad call us (This did not happen either).
This is the point where I decided to reach out to Jeff. I called Jeff the following Monday, and was told that they would send somebody out to look. I waited the entire week but heard nothing. So, on that Saturday, I physically went into their office and talked to Jeff. He took my information and he said that he would send somebody. Again, nothing happened. I gave it another full week, and tried Phil again. Given the timetable he had already given me, he should've more than been back by now. He responded and said that he was just getting back to town, and that Chad the gutter man got quarantined for 2 weeks and that's why he was unable to be contacted.
Another week went by and another request for an update. This time, we were told that Phil didn't actually get back, but he was in the process of getting back from vacation. He also told us to contact another associate by the name of Pete.
Pete was called. He said he would send somebody to come look. This. Did. Not. Happen.
A few attempts have been made to reach back out this last week, but to no avail. We found this issue a month and a half ago, and it still hasn't been fixed.
Every one star review on here sounds like the exact experience we had, and if their response to any of those that came before us is indicative of anything, they'll cry fake news and not take responsibility for their unprofessional, and frankly unethical ways of doing business. We gave an extra star solely bc despite the roofers pulling out a chunk of our house when removing the gutters, the roof itself looks great.
Services: Roof repair, Gutter repair read more