I typically love Dunkin so much because of the positive aura it has, but recently there has been something sweet in the air, and I figured it out. They hired some sweet girl named "Shae" and she always sweetend my fucking drink. She walks around like its her best day on earth. Who the heck wouldnt even name their kid Shae. Not to mention this other sweet girl "Layaha" who I watched make my drink just right before serving it to me. Who the heck doesnt even names their kid Layaha. This place has gone seriously uphill. My tip? keep hiring a bunch of teenage sweethearts and dont think about hiring people that at least have half a braincell. read more

Check your order before you leave the drive-thru. Ordered a sandwich with Sausage, and a Sausage croissant, but, after a very looooong wait, we received both breakfast sandwiches with Bacon. Sadly didn't find that out until we arrived at the office. Previous time they were out of eggs at 8:30 in the morning. Poor service, incorrect simple orders - Is it poor management, lack of training, not caring or paying attention, or all of the above? read more

I thought all the bad scores were a fluke. NOPE! I thought the bad reviews were from picky Oklahoma people, however the Dunkin' Donuts is that bad. I think it's a franchise. It's trying to save as much money everywhere in this ruining this franchise location. I am convinced that the positive reviews are bots! My Order Chicken croissant and a vanilla cream and chocolate cream doughnuts. What I got was an emaciated croissant with cheese that looked like a smashed wrap. With no cream in the doughnuts. OK, technically speaking there was cream, however a dime size amount of cream in each doughnut does not make it a vanilla/chocolate Dunkin' Donuts cream doughnut! I feel like I shouldn't have to eat my food at the drive-through window to make sure I get the right items, or make sure that they are done correctly. I'm used to the real Dunkin' Donuts out on Long Island where the East Coast runs on Dunkin'! Cranefield donuts are full of cream and have a pretty flower on the outside of the doughnut. And the sandwich I ordered is the sandwich I get in the bag. So I was overcharged for the sandwich I didn't get and given sad donuts that remind me of somebody that doesn't no put a Dunkin' Donuts is supposed to be. It's very sad. read more

I've never been to this new Owasso location, and it looked closed. But the drive thru was open, so I ordered an iced coffee. I was surprised there was no one there. The server was good. And it's nice because it's brand new inside and out. My coffee was fine, and it was so much cheaper than other chain coffee shops. read more

Excellent eat in service. Surprised at the number of sandwiches available. Most of the sandwiches have bacon, sausage, chorizo, egg or other type of meat. The only vegetarian item I noticed is a grilled cheese on sourdough bread. Staff friendly and courteous. Tables were clean and so is the areas outside and inside the building. read more

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Every time I go they mess up my coffee or they have me waiting forever to take my order wen I'm the only car if I could give them a zero I woulda read more

Until last week we have been going to a this Dunkin' for coffee and donut once a week. Lately when we've arrived about 9:30 am on a Saturday, their only choice of donuts was plain glazed. In fact, on 3/8/25 there were only about four of those available. The displace cases were totally bare except for the few glazed. Then the coffee had soured cream which had to be replaced. To top it off, the place was so cold we had to wear our coats while inside. This place seems to be extremely poorly managed. We're going to Daylight Donuts on Saturdays now; it's even cheaper! The coffee's not quite as good but the donuts are as good. Much better managed and there was a good choice of donuts at 9:30 Saturday. Dunkin' needs better management at the Owasso, OK location. read more

The menu offerings are seemingly overpriced and smallish in nature. The service is top notch however. The food lacked seasoning, but that's easily fixed with S&P. If you like small portions, or repriced food, this spot is for you. read more

How does a doughnut shop not have maple bars? "Time to make the doughnuts" is not a thing I guess. They had so few doughnuts to choose from. Weird. read more

Sandwiches are small and beware the upcharges on things. Like they ask if you want flavor and tell you your options like that comes with your drink but it doesn't. Service was decent which is why they got two stars. read more

The coffee I order is consistently made well every time. The quality of Dunkin coffee is good. And they offer a lot of great merch!

First of all, I love DD! It was my first job (I'm from the east coast). The first few times, service was okay, if a bit slow, but I kept going because they had just opened. The time before last that I went, I ordered online a coffee and a couple of donuts. They gave me my donuts at the first window and asked me to pull through to the second window. After waiting behind a car for another 15 minutes (only 1 car in front of me), they told me that they were out of the flavor of coffee I wanted and asked if I would like a different coffee (why couldn't they tell me this at the first window so that it could be ready by the time I got to the second window?) Twenty-four minutes to wait in a drive-through line with only 1 car in front of me for a coffee and a couple of donuts. The last time I went, I ordered online, donuts and coffee. This time I didn't go through the drive-through; life's too short. It was later in the day and they were out of the majority of donuts I wanted. So, they asked what donuts I would like. Then they proceeded to ring up the donuts because they were a different price than the ones I had already paid for. So, I asked for a refund for the donuts I had already paid for and they REFUSED! They don't give refunds... for donuts that I paid for... that they were out of... that I never received. So I stood there arguing that I wanted a refund for the donuts I didn't receive and, thankfully, the person working the drive-through window came over and said that they do give refunds if the customer doesn't get the donuts and proceeded to process the refund. That was the last time I went to DD in Owasso. read more

Wow! They don't even deserve a star! Waited 10+ minutes for wrong cold terrible food.

Went into dunkin this morning, horrible service. Kid at counter didn't know anything about their own product, never been asked what coffee was good. One kid had toilet paper in his nose with blood on it walking around the food, and my daughter ordered a tea the girl literally put her nose right up to it and said, " I think this is the right tea". I'm not type to complain this was worst I've ever seen out of what is supposed to be a big franchise!!! read more

I waited to long for my food to be like warm at best. The donut was dense and generally just ok. This was the only donut place open on Sunday but I think for the price I will go to the gas station next time.The service was not good. There were multiple employees standing around as their manager talked over them and spastically moved around multiple positions. The atmosphere in the place was awful. All the employees seemed to be anxious and many of the customers were unhappy for one reason or another. I would not recommend. read more