Constantly improving and always busy, always have bakers choice donuts so fun, long standing community dunkin

All in all, this is a good Dunkin' and a place that I would recommend if you are in the general area. The service was friendly and the ambiance is what you would expect from a Dunkin'. I would definitely recommend this particular location. read more

Dunkin' - Donuts Near Me - Orlando, Florida

I like their balls, they are little round donuts, they come frosted in vanilla and chocolate. This location is clean and not very busy. Parking is plentiful and drive thru moves quick. I know everyone is familiar and likes the donuts with a hole, but you should try the balls sometime if you haven't already. I took a picture of the chocolate balls, take a look for yourself and see how good they look. read more

Dunkin' - Donuts Near Me - Orlando, Florida

Went through drive - thru this morning got completely wrong order. Ordered bagel egg and cheese meal with sweet tea and half dozen donuts. I received 3 burned and greasy hash browns a croissant sandwich and some wrong donuts. I didn't get a receipt and just checked my CC and paid $16 for the worst service I've received in a long time. Tried to call but Phone number doesn't work, it's an out of state number. Zero star read more

I have previously came to this Dunkin and was quite disappointed with the service/timeframe of receiving my order but I wanted to leave an updated review of my experience at this location since it did improve since I was here before. I came through the drive through and ordered a coffee and a croissant with bacon, egg, and cheese, and was in and out of the drive through in probably less than 10 minutes, which I was quite impressed with since the last time I was here was quite different. My food and drink came out correct and quick, so I'll be coming back! read more

All I ordered was Bagel minis, coffee, and 2 donuts. It took over 10 minutes! I was the only person in the store for the entire time. 3 workers scrambled to fill drive thru orders. read more

I usually do drive through which is quick but came inside because side the line was long. I ordered a coffee a wake up wrap and a bagel. The food took 30 minutes to come out. It was like that for everyone not just a one off case. The store was packed waiting. No apologies or anything, excuse is just they are backed up and have drive through orders read more

The two young ladies who assisted us last night at the drive through were friendly and showed great customer service. Also the pumpkin donuts were delicious. read more

3 times I tried. 3 times I've had to wait 15+ min in line for a coffee. Go to the one by moss park. Better and faster service read more

I just went to this location to purchase donuts and they were out of donuts! How are you Dunkin' Donuts when you don't have any donuts? The name donut is in your name! read more

I live very close to this Dunkin Donuts and have given it a few chances. Overall the service is certainly slacking. We've come here multiple times and there is always a issue with our order or the employees aren't very friendly or knowledgeable of their items or stock. For example we asked about their dairy free milk options and the employee had no idea and made no attempt to check. I love Dunken Donuts for the price point and honestly the flavor but I would choose other coffee shops over this one for the simple fact that their employees need more training and kinder etiquette. read more

If you are looking to deal with children this is the place for you! Bacon was served cold as ice. At present, the Yelp reviews are topping out at a two and I would recommend that you all check out the other reviews and I would also like recommend that the managers and corporate folks take a look at this as well. Lake Nona is a terrific place and it's a shame that management at this establishment has not done a better job. Our experience today was embarrassing and the food was terrible. Never again. read more

Drive thru is quicker than going in. I dont know how they expect 1 person to cover front on a Sunday with at least 5 people in line. What appears to be manager was just staring in back at a screen with 2 people in drive thru standing doing nothing. Place is quaint on inside but needs to be cleaned up . Needs a good manager and some spirit and team work! Cashier taking orders and giving donuts but no coffee. Waited awhile and reminded her for coffee, which was disgusting. Donut tasted like dishwater smells and stale .Location by Walmart is better! read more

If your looking for donuts after 10:00 am , don't bother coming here. Visited this store more than 12 times after 10:00 am and the donut inventory was reduced to leftovers. The store typically has 1-2 people working in the store , most of the time standing with hands in pockets looking out window. Looking for a real donut maker ? Head over to Krispy Cream. read more

It would help if actual adult worked here. All young first job mentality employees. Terrible service in which makes mistakes non stop.

This is THE MOST AMAZING Dunkin' Donuts I've ever visited. The drive thru is so efficient... it moves more quickly and smoothly than any other DD drive thru's I've been to. And my order is always 100% correct. Way to go Lake Nona DD! read more

Worst experience ever! Went here and asked for a scooped out bagel and the lady said they are unable to do it because of their policy. Meanwhile the 10 thousand dunkin I've been to they always scoop it out. Also, they had no ketchup so we had to get mayo with our hash browns. I've never had an experience like that at dunkin. Extremely disappointed! Not to mention when I got the bagel this was the cream cheese on it!!! read more

Dunkin' - Donuts Near Me - Orlando, Florida

Service has been great for me every time and my coffee always hits w the right ratio of coffee to cream. No complaints here.

DO NOT GO HERE. They CONSISTENTLY give you the INCORRECT items regardless of whether you order online or in person.

This location is right up the corner from my house, so obviously we frequent this particular store somewhat often, mainly on weekends. Drive thru is usually fast and fairly accurate + they seem to be taking safety precautions here during COVID-19. Today though, I received an unexpected surprise on my breakfast sandwich: green mold (pictured). Very unimpressed, given someone should've caught this mistake prior to it making it into my bag - and with having to throw this out, it's a loss of money and food. read more

Dunkin' - Mold on food - Donuts Near Me - Orlando, Florida

DO NOT COME YO THIS LOCATION!!!! you will not get your moneys worth,this location is so unprofessional, three days in a row they give me the wrong order and then act likes it not their fault when you tell them. the customer service is horrible its ten people that work in there and they constantly get orders wrong and take forever to give you your order. worst location in Orlando and it's disappointing becuase it's in lake Nona. read more

So I decided to grab another coffee and this Dunkin is right in front of the Ice cream shop I frequent. I was not impressed. I went through the drive through so immediately you think it's gonna be quick or at least a reasonable Amount of time. I had to have been in line for a literal 10 minutes. Yes there were 3 cars in front of me but one of them dipped out so really only 2. Then I get to the ordering area and asked to wait (which I have no problem with) 3 ish minutes later I know it's was three minutes bc Chasing Jonah's "I feel so High" just started (YouTube it) and it's bit longer than 3 min. They looked fully staff and the cars in front didn't seem to have dicks ordering treys of donuts or coffee for an office so I wasn't sure what the hold up was for. I can say the iced black coffee (dark roast) was delicious and added 4 Splenda which was perfect. So I may come here again but inside to give another review. Next time I'll take pics. Worth the wait you ask? I guess but it wasn't life changing coffee so meh. Good coffee but overall wait made the experience suck. read more

The lemos family run a solid business. They are true stewards of the lake nona community. For 15 years this location has been a staple for working families. I luv Dunkin read more

Dunkin' - Best Coffee In Nona - Donuts Near Me - Orlando, Florida

Recently stopped in at Dunkin Donut at Moss Park on Narcoosee in Lake Nona, and was surprised to learn that jelly was an extra charge. I bought two croissant sandwiches with beacon, egg and cheese and was charged .85 cents for 2 jelly's. What's up with that? You just lost a loyal customer. read more

I've been going to this Dunkin' for years but I've noticed that lately they have new employees and Managers working there with bad customer service skills . few times I've witnessed customers unhappy with their services . but I didn't think it would happen to me until now . I went there two times this week and I ask both times for them to warm up a coffee Roll and they answered that the manager at this particular dunkin says that they can't no longer warm up anything. the first time, I thought they were busy and didn't want to be bothered but the second time? I'm like .. ok ! this young girl at the cashier was laughing at me in my face . when I asked to talk to the manager, she called the assistant in charge and this last one was rude . she said the same thing. " per our manager, we're no longer allowed to warm up people's coffee Roll or anything else" she also said that her manager was not there and refused to give me the name or phone number. my question is how long it takes to warm up a coffee Roll? why all other Dunkin Donnuts do it and not yours ? why is it that you have 4 or more people working at your property and people have to wait for over 10 minutes for their orders ? I think you need to do an evaluation soon BAD CUSTOMER SERVICE read more

Had A coupon for a buy 6 and get 6 donuts for free! Ordered a dozen, coffee, and cinnamon raisin bagel! Everything was great except the coffee. What the heck was this? I asked for coffee and whole milk.. I've never had a dunkin donuts coffee that tastes like this so that was a disappointment Other than that the donuts were fresh tasting and the bagel was awesome. They even had a guava donut that we were all iffy about trying but it was pretty tasty and different read more

Whenever I go to a franchise I try to keep in mind not to be unreasonable in my expectations. This Dunkin' Donuts location is the closest to our house so it is the one we go to the most. The service has always been prompt and friendly and the store is reasonably clean. The food has been consistently good as well and I'm a fan of their coffee. I'm sure we'll keep returning for breakfast as long as this location remains. read more

Dunkin' - Trace loves blueberry donuts just like his mom! - Donuts Near Me - Orlando, Florida

The best Dunkin Donuts on Narcoossee Road and in all of south orlando!! Love going there!! Love the remodel they recently did. Owners are very involved in the community. read more

They are super fast, always friendly and get the order right! Seems like they have a really good system and are a well oiled machine.

If you're going through the drive through the employees are extremely rude and don't listen to requests. I requested one pump of sugar free vanilla and they put in two. When I kindly asked them they to remake and tried to give the drink back they rudely said park on the side. After waiting for more than 5 minutes nobody came to me with a new drink. I then had to go inside to get them to fix my drink where the employee was kind enough to prioritize. Normally I wouldn't have complained about this, however this is the customer service you receive every time you visit the drivethru of this particular location. read more

I thought that something had changed in the sizes of their Cups because I ordered two medium iced matcha's with almond milk and a chicken croissant without the bacon. The sandwich was fine, but the drinks were in a size small cup and even when the Drive through person gave it to me she said 2 medium iced matchas. So I'm thinking wow, they've probably changed the sizes. I left. The next day my friend went and asked for the same thing and was given two small cups as well. She told them that it wasn't a medium and they changed it. I don't know what type of shadiness is going on over there, but I don't appreciate the deceit. Are they trying to charge ppl more and give them less product than paid for on purpose. Shame on you if that's the case. read more

I agree with some of the other reviews that the employees could definitely use some better training. Every time I've asked for something with low or no sugar it's come out extremely sweet; in fact I think its sweeter than some of the other Dunkins' I've been to when I ask for normal sugar. Nonetheless they're usually pretty willing to exchange my drink when they make a mistake Drive through service is relatively quick, and for a Dunkin they're pretty clean. Definitely not the best dunkin I've been to but not the worst I've been to either. Avoid during the mornings though as it can be really busy at this location. read more

This Dunkin' location is one of the best in my opinion! The Dunkin' employees are relatively cooperative and create orders at a quick pace. Although the drive thru may usually be crowded in the mornings, the line passes by quickly. Our server, Ben, has been there to warmly greet and accommodate us nearly everytime we decide to stop for coffee. Keep up the good work Dunkin'! read more

Drive thru (female) employees are usually rude AF and lack manners. Service is mediocre at best and coffee is hit or miss - like most dunkin's you never know if you're gonna get a good batch or not. read more

As far as Dunkin Donuts go, this is my favorite one. It's super clean, the staff are really nice, and they are consistent. I often CRAVE their iced tea. And I'm not exaggerating. I'm not sure what it is exactly, because it's a standard iced tea, no special flavors or anything. Something about it though....mmmmmm. I can't help myself. Maybe there is an obscene amount of caffiene in it. Who knows and who cares. Every time I drive by, I feel as if I NEED this tea (and I order it unsweet, so it isn't even the sugar). And I can always count on it. It's not hit or miss like some places. Other locations just don't live up to this one, in my opinion. The food is good too. As can be assumed, this is considered fast food, which should mean that it's bad; but you can check the nutrition facts online and you will see that it isn't all bad. While the bagels and donuts are not the healthiest choices, they do offer english muffins, flats, and egg white instead of regular eggs. They are also slowly incorporating the DD smart menu which has even more health conscious alternatives, which according to the website means 25% less calories, fat, saturated fat, sugar, and/or sodium, and ingredients that are nutritionally beneficial. Sounds good to me. read more

I had an early morning staff meeting and being unsure about how much coffee to get for 30 people, Jazmine the barista at the front counter was more than happy to help me. She was pleasant, she suggested the right amount of coffee for my staff, the right amount of munchkins (which are amazing donut holes), and was all-around delightful. In these Covid times, it's so nice to have friendly customer service like Jazmine. read more

Has anyone noticed the flies flying around in the display area and on the donuts (yuck). I mentioned this to one of the workers and he just shrugged it off. Why aren't the donuts in a glassed in display case? Disgusting. Also, why don't they make your beverage in an open area....they go off to the side. There is no way to see what they are doing. Maybe if all the promo stuff was removed from the counter the customer could get a better view. read more

I am so aggravated I ordered 2 ice cappuccinos and I got one that is supper sweet with no caffeine and believe me I buy ice cappuccinos all the time at other DDs they always look foamy on the top and this looks like a ice latte. I will never come here again so sad that this new plaza has a horrible DDs. I see all the bad reviews don't they see this? Why don't the owners do something about this?... I am not one to write a bad review but i am just so livid! read more

Dunkin' - This does not look like a ice cappuccino at all these are iced lattes! - Donuts Near Me - Orlando, Florida

terrible experience my sister and I went this morning for what we thought would be a great start to our day and it was awful. We ordered a sausage egg & cheese croissant, they didn't have the croissant so we settled for the bagel instead. to start off the sausage was extremely salty and the egg had the taste of slime and powder it was absolutely disgusting. she ended up throwing it up. Not to mention We also ordered a strawberry dragon fruit refresher and it was like drinking straight water with a splash of tea. we also ordered another sausage egg and cheese sandwich and got a egg burrito instead? definitely won't be coming here again I'm highly disappointed. read more

I pulled up to the drive thru at 6:59pm and they told me that they could not serve me because they were already closed.... and all I can wanted was donuts they didn't even have to make anything. I told them it wasn't 7pm yet and all I wanted was donuts and they refused to serve me. So rude, seriously very poor customer service and so so rude. Very bad experience. read more