But today I was berated in the drive thru at the Newburgh Indiana location, and was intimidated to leave the drive thru when i was ju explaining the mishap.
I called and spoke to a "manager" without and resolve.
Over an online order they couldn't scan and let me pay at the window. The order was for multiple people so it made me have to pull over and reorder, jogging my memory on what everyone got. By the time I get it paid for and up to the window, I have two online orders to pick up.
I personally thought I added a some items that I had added the first time and because of this mistake, I was told by some kid with braces to "maybe you should order your food correctly next time" as he turns his body straight towards the window, makes direct eye contact and puffs out his chest. It was very uncomfortable and I can't even begin to explain how rude. I have never beetalked to or spoke that way to someone in many years of customer service. And he stood there
just looking at me silently until i pulled off. There was no trying to figure out what happened, he was not talking any longer.
Mind you i do not understand where the mess up is at this point.
When I called to report the situation, I do not believe I was speaking to a true manager. He said it was Regil, or Reginal. He didnt once apologized, he just kept saying okay, and yeah, then he finally asked me what I would like done and like i wanted a refund or free food.
I said none if that matters and isnt the point. I can reorder my food but they way your cashier treats people is unacceptable behavior even outside of a professional establishment, and that I'd never be returning!
This "manager" said "OKAY I will have a talk with him".
LOL like what? read more