Dunkin' Donuts is my go to. I love Dunkin' Donuts drinks. Everything from coffee to iced coffee to frozen coffee and even the refreshers. My favorite refresher is the mango pineapple refresher. The staff at this location is always friendly. And there is always an abundance of employees. Which helps he the order in and made and give to me to enjoy. The only criticism I have would be the lack of drive through. But since they are so fast I don't mind getting out and grabbing it. read more

Dunkin' - Donuts Near Me - Macedonia, Ohio

Not sure why this is rated so low. I've never had a bad experience here. We go thru the drive thru most of the time. The people who work there are nice. They get the order right. And that's what you want. Coffee is good and donuts seem fresh. Typical Dunkin in every other way. Only thing is they never give you napkins and you have to ask. Otherwise all good. read more

Worst Dunkin location. Drive Thru takes an eternity, but ordering inside is a terrible option. I put in a mobile order at 10:08am and it wasn't ready until 10:32. 6 employees were back there, but it was clear that 1 was making all the food and 1 making drinks (very slowly), the other 4 literally stood around and watched. When I got home with my cold food and warm iced coffee, the bags were covered in cream cheese... which was not part of my order. They also forgot to add cheese on my "bacon, egg, cheese" sandwich. There is a location by Giant Eagle that is a slightly further drive, but it's much cleaner, and your food will actually be ready. read more

Trash outdoors spilling over right by entrance continuously and inside behind counter just always messy wonder if they clean.

The owner of this store should be ashamed of the teenage staff THEY hire and clear lack of customer service training THEY provide. This location yet again provided awful, aggressive service for a mobile order. If you are nearby, drive the extra 5 minutes to a different location. This store's service is pitiful and not representative of the Dunkin brand. read more

Food was burnt wrong juice sent in delivery and the manager was very rude and unprofessional and the bitch hung up the phone on me DO NOT PATRONIZE this location not only is the food horrible but the manager needs to be fired for her lack of customer service read more

Dunkin' - One of the 3 burnt croissants... I ordered orange juice they sent apple juice - Donuts Near Me - Macedonia, Ohio

They were very short-staffed this morning and the few workers that showed up were so nice and friendly. Thank you!

As someone who has worked a long time in food service I try to show grave but the overall service is terrible. Enough bad experiences here to leave a review. 1. Orders are almost never right. 2. They are drive through only but take about 5 minutes a person even when you can see about 6 people standing around. 3. They never keep their app up to date on if you can walk in or not so you have to wait in the drive through. 4. Overall quality of the food is nothing great I'm comparison to others. They burned the egg bites. Needless to say this Dunkin Donuts us probably the worst out of all of them. Absolute joke. read more

Dunkin' - Burnt egg bites - Donuts Near Me - Macedonia, Ohio

Giving a score of 1 because 0 is not an option. I ordered via the app. Waited 12 minutes in line 6 cars back from the order point. I only moved up one car because someone else left the line. Never got my order or would have been late for work. If you can't staff your store either turn off the app or shut it down. read more

Incompetent workers. They were making the coffee wrong and the food was just sitting there.

Many people gripe about this location but they're the fastest drive thru in town in my opinion. Crew is working crazy hard every time I get up to the window and rarely have had to wait in a long line. Kudos to them for being able to take orders with the train tracks running right next to them. read more

Seriously disappointed with dunkin, wanted a nice full cup of vanilla chi tea. Upon opening the lid i had maybe a d a BIG MAYBE HALF CUP of tea with the rest filled with some sad looking foam,.. i dont know if this store is under trained or the girl just didnt want to do it rifgt. I was there at 830pm,... very saddened by my visit,. Hope this gets fixed. Signed, dissapointed customer. read more

Dunkin' - Seriously was looking forward to a filled cup of vanilla chi, and this is what i opened the lid too. Seriously maybe a half cup. - Donuts Near Me - Macedonia, Ohio

Another Dunkin a few miles away messed up my coffee and this Dunkin took care of me. Very thankful!

Horrible service. Nothing was right with my order Worst dunkin location ever!!!!!!rude Can't make a simple iced coffee read more

I waited 35+ minutes to pick up an online order at noon. I was questioned about what was in the order, and the employee was extremely frustrated with me for simply and calmly stating there was more to my order than just 2 drinks. The interaction was completely aggressive even though I was understanding, nice, and calm. All I wanted was to get the items I paid for, and it was like pulling teeth. The worst part however is that the bagel bites smelled and tasted strongly of bleach or some other cleaning product containing chlorine. I have seen others saying their food also tasted like cleaning products, and I think someone should look into this as a potential health hazard. read more

Every time I've come here was due to missing another coffee house on the way to work. This place, overall, is terrible. The lines are always long and slow moving. Don't bother ordering anything that needs to be cooked as it seems to always be cold in the middle. And last but not least, the coffee is never right. Twice I've ordered a large coffee with an espresso shot and milk and both times no espresso and sugar in it. If you enjoy Dunkin or have never tried dunkin steer very clear from this poorly managed location. read more

Decided to mobile order to this location, and I would not recommend. Placed the order at 11am and went over around 11:30 to give some time and the line was wrapped around the building. Decided to kill some time to wait for the line to calm down and went back 15 minutes later and was still wrapped around the building so we just forgot about it. Decided around 2:30 to go back and waited in the drive through line and when I got up there I was handed my food, it had been sitting around since 11:30 am and was cold they handed me my old food and let alone it was cold. They also forgot two items in the order because they were not printed on the receipt. Paid for two donuts and never received them. I am so appalled that they handed me cold food without offering to remake it since it had been sitting all morning. Highly disappointed in this location. read more

Just stopped here for a coffee on my shopping route. The girl made my iced coffee perfectly, but she wasn't very friendly. All business and seemed a little annoyed, but I'll give her the benefit of the doubt! It was completely empty when I was there though, so clearly no one stops here much read more

Terrible service, terrible food, terrible attitude. The person that was at the window was rude, sighing and rolling her eyes at me. When I got back to work with my bagel and cream cheese, it was horrible. Bagel was burned and cream cheese was non existent. This is not the first time this person has been rude. Customer service training needs to happen. read more

0/5 stars i ordered a medium iced carmel latte with oat milk they gave me a cup of oat milk. just milk absolutely nothing else. i then gave them it back saying it was just milk and the worker looked at me like i was inconveniencing her when she didn't do her job and gave me a cup of milk when it is a coffee place. she then gave it back the same cup and probably put 2 shots of coffee in the whole cup of milk with no sweetener or caramel. read more

Terrible service. Rude employee working the drive thru. Waited at the order menu screen for 5 min without being greeted. Ordered a sandwich and a donut and both were incorrect when I drove him and opened the packaging. Sandwich was cold. I will never go to this location again because this is not the first time I've had a terrible experience. read more

Horrible horrible and incredibly FRUSTRATING- service! Hire COMPETENT employees who can work well under pressure which is required or FAST FOOD service *SMDH*! You have one job. 90% of the time our order is missing something or is wrong. You get zero apologies from the staff too. These complaints need to go all the way up to corporate. Greatly missing customer service skills. read more

I'm drinking another black coffee that should be cream and sugar, second time this week, I could see once in a while but that's two wrong out of four this week, total incompetence. Sad!!! read more

I know a lot of people enjoy unique experiences. If you ever wondered what it would be like to go to the slowest Dunkin Donuts ever built...well... this is the place. The employee training or supervision is seriously lacking. The employees here are completely lost and VERY inefficient. It's like Dick's Last Resort - only donuts and coffee. read more

I was on my way to get a nice, SOFT, FLUFFY, powdered donut from Dunkin Donuts. When I got there the service was quick and they greeted me. But when they served me the donut the shit was hard as a rock. Those donuts must have been sitting there for hours. Like donuts are literally your specialty and you can't even get that shit right. Will never eat there again. It is not possible for me to give you a zero so I give you a 1 read more

I ordered hot chocolate and what I got was literally water and spilled coffee. When I called the shift supervisor simply said I'm sorry that happens there's nothing I can do. Honestly the way they service people at any Dunkin I've been to they have horrible service. It's been 2 years since I honestly spent my money there, and I'm upset. I tried to give them a chance today with a simple hot chocolate. I'd rather spend my money at Starbucks read more

Service is abysmal outside of prime morning hours with the line perpetually to the road. During prime morning hours, orders will still be wrong 30-40% of the time. It seems that this place is under staffed most of the time, or the employees are just incompetent. This is one of the worst Dunkin's I have ever been to. Keep driving 5 minutes up 82 to the next one, you will probably still save time. read more

Update: terrible. Every time I go there's a problem. And in high volume hours their service is worse and they seem to be always running out of donuts despite being a donut shop. This time we went early before a roadtrip. They messed up our Drive thru order so we had to go inside to get it fixed. As they were fixing it the employee running the window took our order bag and gave it to another customer who drove off with it. So they had to spend another 15 minutes remaking our order. We had a second vehicle behind us and the exact same thing happened to them. I think they were giving every other car at the window the wrong order. Their screens may have been out of sync. This is okay, I understand mistakes happen. But it is a reoccurring thing at this location. And they did not even offer a refund or free donuts for making us wait an extra 20 minutes. Even if it's busy, adjust your inventory or train your employees to deal with highly stressful situations such as these! read more

Short but sweet review: Brand New location pretty sweet location, very nice atmosphere and very clean inside. Thank you for finally coming to Macedonia. Every time I have passed this place it is jam packed...... They also have a drive thru. The service when I went there was fantastic there was a long line and it moved rather quickly. read more

This is really more of a review for Dunkin' Donuts in general, as I've experienced nothing negative about this specific location. It just happens to be the one I most frequently visit. What is the deal with your iced coffee!?!!! Why is it the color of apple cider? What can you even put in coffee to make it turn that color? Gross. The hot coffee and hash browns are both good. Please don't go to Dunkin' Donuts for actual donuts. I can't think of a place whose donuts I would rank lower. read more

I came here despite the plethora of terrible reviews thinking that maybe, just maybe I'd have a good experience. The lady who took my order in the drive thru was super nice, but my iced coffee was pretty much just water with a slight essence of coffee. It was not good. read more

I have multiple issues with this location!! The GM at this location really is terrible: he never showers it seems because he always smells bad when he walks by, he is rude and talks bad about the customers as well as his employees, and he messes up the schedule all the time constantly taking people off the schedule and putting them only 2 or 3 times or rarley ever, he's barley has any employees there! The employees half of them don't know what their doing, their always asking how to make stuff or not paying attention to what u said so they ask again, if they do know how to work a machine it ends up being messed up anyway. I hardly ever get the right thing I ordered. The place is always filthy, the tables are never cleaned, the bathrooms are always a mess and toilet is gross, and the cooler they keep the food in by the ovens are never cleaned! Why not just shut this place down????? I have worked here in the past and was a customer after quitting and it just keeps going down hill read more

Slooooowwww. Wish I could give this place ZERO STARS. DON'T WASTE YOUR LUNCH COMING HERE. The wait for the drive thru was ridiculous. Over 20 minutes of my 30 min lunch. read more

Truly terrible experience. 10 minute wait for coffee and a donut. Cashier barely said a word, got order wrong even after two corrections. Drinks were foul - one had too much sugar for a humming bird, the other was ice coffee that somehow didn't taste of any coffee. Will not be coming back. Bleh! read more

Not a big reviewer but being originally from New England the birth place of DDs I'm embarrassed at this location. Very rarely do I go in on a Saturday morning anytime after 9am that they are not 90% out of donuts. I've asked if they think they should maybe make more or plan better their answer is typically some variance is "come come earlier" or a blank stare. Service is subpar at best. I wish there was another location anywhere near me...I'd drive the extra to be able to get even a C grade service and experience. Just this morning whole waiting in line I saw 3 people leave because I'd no options for donuts and poor service. read more

I love this Dunkin! I get hot chocolate and donuts here far too often! I love them so much. Donuts always taste fresh. I love how quickly they get you thru the driveway. Very fast and friendly service 100% of the time. I've never had a bad experience. I rarely go inside but when I do the place is clean and is in a good location. read more

Staff is friendly, service is quick and efficient, and it is always clean. I wish it were open 24/7 like other locations but just the fact it is literally down the street from me is enough to warrant a 5 star review. read more

This store is full of idiots. I drink decaf. I have to check every time I go there to see if the morons working gave me decaf or regular. The dude working the window just looks at the ticket and says "yes" when I ask him if they poured me decaf or not. Decaf is not personal choice for me. I have a heart condition that can be triggered by caffeine. I shouldn't have to worry when I order if they got it correct or not. Today, they got it wrong. I am jittery, I have a headache, and now I can't enjoy my morning DECAF coffee. Thank you Dunkin'. read more

Extremely disappointed with this place. Website and sign say they are open till 10. Came through the drive thru at 9:50 and was denied service as they stated aggressively that they were already closed. When reminded that they are open till ten, the man stated that they've already dumped all of the drinks and cleaned machines. Wtf? read more

We live close to this Dunkin Donuts, but drive much farther away to a different one to avoid the horrible service there. Food is okay at best, but the service is horrible. We love Dunkin Donuts, but this has to be one of their worst ran stores. read more