We ordered two iced chai lattes in the app. At the window I asked if they had pup cups. The gal said yes. I asked if we could get two. She said yes. When we pulled around she said it'd be $1.07 for the pup cups. I didn't expect that. I thought if it wasn't free that she would have told me when I asked about them. Buuut that's fine. I paid the $1.10 (she didn't have the 3 cents change. That's fine.) I will say that the pup cups were HUGE!! My dogs approve. The iced chai lattes were good. read more

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I've always known Dunkin' Donuts for the French cruellers that I enjoyed in my youth and can never find anywhere else (of the same caliber). Now that they have expanded their options to include bagels, the food choices have increased exponentially! Their everything bagels with a huge smear of cream cheese or or their miniature everything bagels with cream cheese inside (more like a bagel hole) are surprisingly fresh and tasty! The service can be sometimes spotty, but generally, the staff is really friendly and helpful, gets your food out quickly, and as ordered. Small small space with a hint of ambience makes going to Dunkin worthwhile. Having a drive-through with speedy service is also a plus. read more

Went in to order a couple of donuts on 4/22/26. Check number 807. Total sales was $3.62. I gave the server a $5. The server gave me $1.25 and walked away. Not a word. Not a thank you. Just walked away. I looked at my ticket and the change should have been $1.38. I said to her you only gave me $1.25. She said I am out of change. I won't have change until the banks open up Monday. She did not say I am sorry we are out of change let me offer you some extra free food. I had to ask her do I get anything for what you owe me. She said I can give you a donut hole. Called it by some other name. Said it was 42 cents. I was taken back that the server would not even acknowledge that the server owed me money and that the server did not try to make up for it. I will not be back. This location has a training center as part of the establishment. Training in the area of problem solving is needed. read more

I wish there was zero star to give this horrible, unprofessional restaurant.From the lady who took my order at the drive-thru who was rude, sounded like she hates her job, and she was doing me a favor by getting me free food at a food pantry. I was given an extremely dry, old and nasty tasting bagel, without any of what I requested to be added to it and the most disgusting coffee. These were both thrown out as soon as I tasted them. whomever the owner is needs to take better control of their restaurant. Your workers are going to run your business to the ground. read more

I walked inside,there were only 2 crews, 1 taking care of the drive thru & 1 making drinks. I stood at the counter for at least 5mins and no one said a word. ‍‍ Also, these are the available donuts, 12:30pm Monday. (see photo) I've been to Dunkin' from other states and never seen it this empty, never had this horrible service. read more

Dunkin' - Where are the donuts? It's only 12:30 pm, Monday. - Coffee & Tea Near Me - Gulfport, Mississippi

bacon is always cold ordered a medium coffee the cup was half filled for $5 I think tf not

Food is ass . Donuts are cold. Staff was quick but that's because the food is not fresh. Over price for cold food with no flavor at all. Don't recommend. read more

Whoever the manager or GM is needs to stop having only one/two people on a shift, or at least have a staff meeting about "manning their stations". This is the second day in a row I have waited at the speaker for more than five minutes (NO customer in line or inside). Pulled up to the window, no one. Honked. No one. Went inside- guess what? No one. At least my coffee was good. read more

Coffee was good but the breakfast food is not good at all and service was nearly nonexistent.

Large french vanilla coffee is weak and not consistent. Sometimes very little French vanilla, creamer, or coffee and costs more for flavors to get it right. Been to several Dunkin donuts along the, none are the same . read more

One of the worst Dunkin Donuts I've been in for several reasons: 1. Open to the public and yet chairs were still stacked on the tables. 2. The cashier was rude and apparently had no idea how to do her job. 3. No napkins, we had to go ask for them. 4. I asked for a small cup of regular coffee with cream and it took 15 minutes to get it...my family was half through with their food. 5. I stood at the counter waiting for my coffee for five minutes and three people walked by and ignored me. 6. I went to the bathroom and there was no toilet tissue and they only had a hand dryer and no paper towels. What has happened to our world. read more

They gave me the wrong order and refused to give me my correct one because i didn't have a receipt. Manager said they had no trace of my order because they have had too many orders. I'm not complaining about the mistake, i'm complaining because there was no solution except for me to re order my order that i've already paid for which is exactly what happened for me to get my team donuts this morning. Great donuts , but i prefer good customer service. read more

if you like cold hard donuts pull up. donuts was dry as I don't know what! then my friend found a hair in the donut and when trying to get a refund we couldn't. they wouldn't even give us a replacement of donuts. read more

Email sent to Corporate. Krysta Thompson should not be a manager as it's very apparent from the reviews here. To Whom it may concern, would like to notify corporate about a recent experience I had at a Dunkin Donuts visit recently in Gulfport, MS. I frequent the restaurant Store # 357356 and have never had a great experience. Most of the issues until today have been lack of items available constantly which are minute issues and nothing to write home about, that is, until today. Today was what I would say the top 5 worse customer experiences I have ever had in my life. Being an active duty member of the Armed Forces we tend to be able to take small inconveniences and not get bent out of shape because of it, most of us are used to it, but one thing we won't stand, and this is disrespect, especially someone who is considered a leader. Today as I was going through the drive thru it was a typical day, same thing, we don't have this, we don't have that, well what do you have etc...type visit. Again, not a big deal, I get up to the drive thru window, I get my order minus an iced coffee I ordered. As I am waiting, the lady asks "Sir, is there something you are waiting on?" I said "Yes Ma'am I am waiting for the other iced coffee I ordered", to which she said "Sir, I did not charge you for that large coffee" again not a big deal. I give my credit card to the girl to pay for my drink, I slightly pull up which lead the lady behind me to be at the window. I looked at my receipt and noticed lots of items for things I did not order totaling $19.85. I had already paid for my order which totaled $10.85. I approached the window and apologized to the customer who is now currently at the window. I was charged for the lady's that was behind in line's order as she also confirmed. The lady working the drive thru said "Sir, could you come inside the store please" to which I stated, "Yes, Ma'am" even at this point I am not upset just inconvenienced. I walk in the store to get to try and retrieve my right for an erroneous charge and that is where not only the blatant disrespect but the apparent inconvenience GM Kryta Thompson (at least that is who she told me she was) displayed. Her attitude while sitting on the computer was that it was my fault even taking her time to get up. Even one of the other employee's adamantly telling her it was the store's fault. That is when I could not take the disrespect anymore. I immediately asked for the corporate number and it took an act of congress to get the information. I kept telling Krysta that I had donuts in the car that were melting. Finally, she wrote down this name Mario phone# (261) 404-2990. I will not call because it was apparent that she has a favorable connection with this individual so I decided to reach passed that. I refuse to be disrespected especially in a situation where it was the mistake of the store and not the customer. I do want to note the other employees working were professional and apologized to me as I also apologized for being upset as well. I will no longer visit this store and will drive the extra 8 miles to go to Dunkin Donuts in Biloxi. I feel as a well-established company, a keen eye should be considered when placing leaders in customer service conditions. This person wears their emotion on their sleeve and it very apparent and effects customer relation. I do understand the pressures we all face under our current condition with the COVID crisis but it doesn't give us a reason to treat people as inconveniences. I would like the company to please look into this because this as this is not good business practice and training should be held or time given off if they are unable to deal with customers. Thank you for your time. read more

The staff was very nice & helpful. The caramel craze was way too sweet though, but that's my fault for wanting to try something new lol the donut & breakfast sandwich I ordered was very tasty. read more

Interesting this Dunkin Donuts has their training facility next door, evidently it doesn't teach customer service. While the donuts and the egg wraps that we purchased were delicious they had young man that asked us to drive to the side to wait (which was no big deal) for our purchase but he seemed perturbed or displeased with our order. When speaking to a customer (in my previous business life I trained employees in customer service and business relations) I feel thanking or being cordial to a customer should be a basic 101 on how to treat your customers in the Dunkin Donuts training class it goes a long way on creating business and brand loyalty. Ps this was our first purchase of Dunkins egg wraps and we would purchase them again as I stated earlier they were delicious. read more

As a Philly native, I was excited beyond measure for the MS coast locations to open. I was severely disappointed once they did. A large iced coffee, with sugar and extra cream should be the same at any location (they use numbers, if you don't know) but it's never the same. I don't know if its poor training or lack of attention to detail, but I'm back to making coffee at home before work and couldn't be more disappointed. read more

We don't go to Dunkin often but I was rly craving some different coffee so we went there and asked for an iced mocha. The person that was taking our order was a guy and he seemed annoyed. He said "an iced mocha what" and we thought he meant like a large and he said "no you need to be more specific" and that's when I remembered what I got last time which was the cocoa mocha signature iced latte and the guy responded with "ok well you need to say that or else you would have gotten that" in a rude tone. We pulled up and waited a few minutes and no one came to the window. Since we weren't having a good experience already we just decided to leave. read more

Good morning the staff at located at 11181 US 49 N, Gulfport, MS 39503 is rude and unprofessional and conduct themselves as if they are on the streets. I ordered a sourdough breakfast sandwich for someone (i never had it before). I never got asked what meat would i prefer. when i gave the sandwich to the person i bought the food for they expressed they did not want bacon. i informed the store (via phone call) the order was not to my liking. The response i got from someone claiming to be the manager is unbecoming of an individual in that position. She didn't seem to understand the concept of providing a service to the public and simply having good PR skills. when i arrived back at the store one of the younger ladies screamed out "Here he is Ms Angie!!, Here he is" The young man that was supposed to be making food orders took the time to come from the back to stare at me instead of making the other customers orders. They also made me pay for another sandwich. This store inventory is never up to speed. its obvious that the staff ,don't really want to be there if this is going to be their behavior read more

Ordered an iced coffee with cream and sugar. Verified at the ordering station I wanted cream and sugar. She tried to hand me a black coffee. I asked if it has cream and sugar and she said no. I asked could she add it as that's what i said. Hand it back to the person who made it. And passed it back to me. FYI still no sugar, made it to work and i can't go back. Coffee tasted horrible. Thought i would try them instead of starbucks. But i rather pay a little more for good service and right orders. I'm so agitated that we verified the coffee order about three times and i told you it was wrong and it's still wrong. Waste of my morning before work. read more

Drink was sweetened beyond being palatable for anyone. My sandwich was burnt and the staff was very short with me and acted as if I was interrupting or burdening them. I didn't get a receipt but it looks like my small breakfast cost about 9.56. Feeling very ripped off. read more