I left after not being waited on for 5 minutes while everyone was running around getting orders ready for drive thru

This place is a 5 star sh*t hole. The girl in the drive through got my order wrong not once, not twice, but three times. My drink was awful even after having to argue to get it corrected. Needless to say, I'll never be coming back. Ambiance was nice though. read more

burnt bacon from a wake up wrap, didn't warm up the mini bagel bites, mediocre coffee

The consistency of the coffees is terrible! Will never order another frozen coffee again. Customer service is lacking. Conway needs another Dunkin. Switching to Starbucks. Worth paying the extra. read more

This location is awful. We got there because it said it was open at 5:30. We got there at 5:45. It was completely dark on the outside of the building so we had a hard time even finding it. The parking lot is totally messed up. Hard to find the drive thru because it was so dark. We had placed an online order. Finally found the drive thru. Sat there waiting for the girl to open the window. She just looked at us and told us to go back around. We sat there and we finally got their attention to open the window. Our order was ready so I'm not sure why she didn't open the window. Our coffees weren't marked so we didn't know which one was which. Donut holes were just in a little bag even though we had 10. The coffee and donuts tasted good so that's the only reason they got 2 stars. read more

Donuts and muffin were literally just thrown into a bag without any wax paper. With as many as there was, why didn't it go into a box? Even if you were out of boxes, you didn't need to just thrown them in at all different directions and smashed into each other. The strawberry donut that was thrown in, frosting against the bag, so when we went to get it out, majority of the icing was stuck against the bag and resulted into a barely frosted donut. Ridiculous, majority tasted basically like a glazed donut, so there was no point in ordering a strawberry donut today. Meanwhile, the muffin smashed the others all into each other. read more

Dunkin' - a donut and a muffin on a plate - Donuts Near Me - Conway, South Carolina

The lady with the curly hair old and long earrings is very rude. she was not helpful at all and gave me attitude. and wouldn't use my gift card. read more

Tereiblenn bc location. Went in here on Sunday morning and waited for 25 mins and nobody even came up to take our order. The line was out the door and there was at least 7 people working there. They were only servicing the drive thru. When we finally decided to leave and try to just go through the drive thru, the line was all the way around the parking lot. Place was incredibly dirty. So disappointed. Never going back there. read more

I would not even give this place one star. I have never been in a place where the people are so RUDE! Twice I went here worker ignored us I waited 15 minute and actually had to tell someone to wait on us twice. One other time I was told I had to go to the drive thru to place an order. Believe me you can't make this up NEVER AGAIN! read more

the management here absolutely sucks number one they get everything wrong and take 20 minutes just to give you the wrong order, the staff are absolutely disgusting they are so snotty and rude. 100% would not recommend going to this location at all! read more

They are always out of stuff. The donuts there aren't properly glazed. They have been out of Large cups for almost a week and now are out of medium cups too. read more

Not sure why this place only has 1.5 starts... I called to see if they provided free WiFi and they weren't sure so I was looking for other places to go. I have some work to do on my laptop so I needed it. The manager called me back almost immediately after her employee told her about our call and let me know they did! So I drove over and upon coming in I was greeted kindly and promptly. The banter between the employees is so sweet too! It also didn't hurt that my coffee was perfect read more

twice ive gone they given me milk in my chai when i specifically asked for almondmilk. i dont feel like running to the bathroom during the entirety of my classes. today i went and first, my drink they put milk in.he remade it. there was PAPER INSIDE THE CUP. then, he gave my grandmother coffee instead of chai. by no means is it his fault, he has to go off tickets. its the cashier, same lady that always messes my order up. sucks bc i live in aynor and this is on the way to my classes. read more

This restaurant just opened and the newly appointed staff are terrible. The front house staff act like they're better than you. Rolling eyes, smacks of the lips, leaning like they have something better to do or maybe they're keeping the displays up, having to repeat what you would like.. on and on. There was a sign that said "please alert us of any allergies...." and I did, but it completely fell on deaf ears and with more eye rolls and laughs. I moved down to the "pick up" area and as I stood there waiting for a coffee that I had ordered, I noticed that no one was preparing it. Even asked my husband "think they forgot about us?" We were the only customers including drive thru. They were not busy. They all were just standing around gossiping, talking, laughing, standing... (too many cooks in the kitchen honestly) Right before I was about to say something, about 5 (or so) minutes later from placing my order, a male employee said "why are you just standing there?" I said "I'm waiting for my coffee, you know, the latte". He then goes over to tell one of the other self centered employees to make it and says "how about a free doughnut". I said "sorry, I can't have it, I did alert you all that I do have an allergy, earlier" so got one for my husband instead. After my experience, I've heard that's the usual there... and they're newly opened!! - not even 2 months old. The one that offered the free doughnut and was just as rude as the other employees, is apparently a manager!! Very disappointing and just as sad that employees act like this, during a time when it's hard for actual hard workers to get a job. read more

The coffees I ordered tasted average, but the condition of the donut was unacceptable. When I took it out of the bag, it was extremely messy. The first thing I noticed was the large hole in the top that would cause me much difficulty when trying to eat it. (I ordered a Boston Kreme, so there wasn't supposed to be a hole in the top, but the side. My donut had both.) On top of this, there were no napkins inside the bag that would normally be there. This was especially troublesome considering the condition and overall messiness of the donut, with the filling pouring out. My final concern is the attitude of the lady at the window. She had the mannerisms of one who didn't want to be at work, which probably caused the quality of our visit. read more

Keisha served me at the window this morning. She was the most energetic and kind person. She was the perfect mix of efficient and friendly. The coffee was great. The donuts, perfect. It was a great experience. read more

I know it may seem small but the last two times i have gone i order the "cold brew" coffee. Which is extra than just a regular iced coffee. They have gotten my order wrong the lasts two times. Instead of telling me they are out of cold brew they charge me and gave me just a regular iced coffee. I would go to another Dunkin' if i could but it's the only one on my way in. I ordered yesterday a medium caramel cold brew with cream. And they gave me a large iced coffee with cream and sugar. Completely wrong and when i went to say something to her she handed me the coffee and walked away. Really annoying that i pay extra and I'm not getting what i ordered. Update . Went today and they messed it up again read more

I went here 2 days in a row before posting to make sure it was not just a fluke. Don't order the speciality coffee or chi. Both times, the cup was only half full. I also was disappointed when the guy asked his manager how to make it, and the manager just dismissed the poor guy's question. Also, both times I was charged 2 different prices. Talk about inconsistencies... read more

Ordered hot macchiato drive through. She got the order wrong and gave me iced macchiato. I asked her to fix it, she said of course and then just dumped the iced drink into a hot beverage cup and gave it back. Seriously ? read more

This young lady came in with four children and went behind counter and started grabbing doughnuts for children. They also allowed a young child (around 2 years old) behind the counter where hot coffee and food are at register while laughing. Manager and other employees freely handed them donuts without paying. Now if this is an employee, policy should be same as a customer. Stand at register and get the donuts. If they are free to employees that's fine but don't come in off street wearing street wear with the children hollering back and forth and you as well and the manager allowing it to happen. At the same time employees are talking about drinking and getting drunk. This act of the young lady and the child being behind the counter is so inappropriate and AGAINST DHEC regulations. I intend to let corporate know and DHEC as well, especially since the video and pics are proof. Shame on Dunkin' Donuts management for letting this happen. Also restaurant was always not in good shape. Went to bathroom and it was filthy as well. I think Dunkin Donuts needs new management here. People come to relax, talk and enjoy the donuts and coffee. Not a show of lazy employees sitting down on the job or people with no gloves on their hands or children screaming. I went back to visit again as the corporate office asked me to. Once again it was not a pleasant experience. The girl that brought the children in originally was there that night again. Couldn't tell if she off the street since she had no dunkin donut uniform on. She had long braids with no hair being pulled back for DHEC regulation. All the employees were very loud like us the customer was not even there DUNKIN DONUTS your customer pay your bills and your salaries. We don't want to be treated disrespectful. Watching the employees running in and out and not once going to restroom to wash their hands but went behind counter to wash hands. read more

The coffee was actually the best coffee I've had from any dunkin donuts. However, there were a few problems with our food order, one of which had to be sent back completely. It was very busy at the normal morning rush hours, which is expected, but the employees here did not seem like they could handle such a high volume of people. Which is odd, since their establishment is in a high-volume area with lots of people traveling through. read more

So happy to see this place under new management! Seeing positive changes already! Speedier service and better attitudes from the employees. Not sure what happened but I'm definitely glad it did!!! read more

The people are friendly but completely unsanitary. I saw two people cough into their hands right in front of me, another person touching a bunch of food without gloves on, and all of them looking generally confused. Like I said, friendly service, but that is the ONLY reason for two stars. I wouldn't recommend coming here. read more