I'm very disappointed with the service and my order. My sister and I stopped here to grab a bite to eat before our road trip. She ordered a blueberry donut and small vanilla chai latte. I ordered their croissant sausage, egg, and cheese sandwich with a small vanilla chai latte. The donut and sandwich were both good. We were asked to pull to the side to wait for my vanilla chai latte. We probably waited for five minutes until I decided to walk in. They were starting to get pretty busy so I waited before moving to the front of the line to inquire about my order. They said the machine stopped working and asked if I would be willing to order something else. I ordered a matcha latte. It was ok. My sister was not impressed with her vanilla chai. Their lattes were not well made considering we paid $5 for a small. This will definitely be our last time at this location. read more

Dunkin' - Matcha Latte - Coffee & Tea Near Me - Atlanta, Georgia

Horrible customer service. This location has some of the rudest employees and managers I have dealt with in a very long time. My nephew tried to work for this location. The manager hired him, had him to start working without completing his onboarding process, then they did not even begin to train him. Because the manager was being so rude, he decided not to return to work after 2 days of non-training and no organization. After 2 months of going back and forth trying to get paid for his time the manager is now stating he did not work so he will not get paid. There are so many other details but all we are looking for is to have this employee treated fairly and get paid for the time he was technically there. This was his first job, and the manager knew he had no experience and would need training but instead she continued working around him and did not have the decency to even train him. She expected him to know what was going on, she gave him a headset and kept working only to leave him standing there waiting for direction. On his second day, I walked in to get my order and she yelled at him for being on his phone at the end of his shift the day prior and stated, "I don't care that your aunt is here, I will still say what I have to say." I didn't give a response because he was her employee but my goodness, is that any way to speak to your staff? We have reached out to the owner, manager, and daily staff on multiple occasions with no resolve. I will not support this location EVER again and damn sure have given enough of my money for them treat people, not just my nephew, fairly. Yall know my name!!! read more

On July 22nd, 2026 I placed a Uber Eats pick up order with the hopes of being able to pick up my order and begin my road trip ONLY to find out that the workers refused to open the door. Dunkin opens at 5am. It was approximately 7:30am. Order placed and all I saw were the workers looking at me telling me to go through the drive through. I understand that they may have been understaffed BUT this is UNACCEPTABLE. Bare minimum, turn off all pick up options if this indeed is not an option. I usually don't leave bad reviews but this was warranted. I will be sure to send this and similar reviews to all levels of management that I can find. read more

Keep the staff in prayer. Slow is an understatement. This location is convenient, not far from the highway. I placed an other online, came in to about 8 employees in the back, no customers had their order. It's a Friday, so I bet they are extremely busy. The lady at the counter was pleasant. My drink was wrong, very wrong, but it's ok, I just took it and left. Maybe another day, it'll be a different experience. read more

Dunkin' - two boxes of dunkin donuts - Coffee & Tea Near Me - Atlanta, Georgia

By far the absolute worse experience I've ever had at Dunkin'. Upon entering the establishment (after reading the sign that clearly stated Dine in and drive thru) we were created with utter rudeness, "we only takin' drive through". So we exited and drove around for even more poor customer service.! Our orders were simple, when we got to the window, our orders were incorrect and the eye roll and attitude we got after that was sickening. I will never revisit this location and highly suggest hiring a new staff! The brand and representation of Dunkin' was tarnished by this very poor performance. read more

Rishma, the store manager gave us excellent service! We can always depend on this location to provide amazing food and great service. Thank you again Rishma!! read more

Here we are yet again..a journey into mediocrity hell..It never seems to fail..no matter how long of an hiatus I take from this place, my return is always welcomed with fresh contempt. I mean at this point I have to look at myself with serious reflection. Why do I keep coming back? Is there something in me that enjoys torture? Am I an eternal optimist, even in the face of the most abhorrent service. These are the questions that I must reflect on, as I languish in line for 30 minutes waiting for a medium coffee, one sugar, one cream..and the sad reality is I know they are going to get this simple order wrong..I need therapy.. read more

Its been a minute since I have truly been disappointed. The wife requested a maple bacon croissant and pumpkin spice latte so I obliged her with a visit to this Dunkin' Donuts on 9/5/2022. I ordered 2 maple bacon croissants and the latte I even walked inside to make sure order was correctly logged in. Someone call Georgia power cause the lights are all off in there. Or blown out but it's strange. I received my order hot in the bag so I left. Upon arriving home I realized I was given regular croissant no maple no pepper bacon. I then tried to call back and no one answered the phone.. no lights no one answers the phone.. it might be a good idea to go somewhere else. read more

I was a walkin customer at 8:30am, they had the door locked and had to come open it. No one greeted any of the guest nor came to the cashier to take our orders, after 5min I had to walk out. TERRIBLE. read more

Placed a mobile order online, and they were out of the product they had to make it. Whatever, I just wanted a my drink so I asked for a different drink that was the same size as the one I ordered. Cashier went and talked to the manager who said they wouldn't be able to do that and offered me a smaller size. At this point I asked for a refund, to which the manager came and spoke with me to say "no refunds my cash drawer won't be short because of you." The cash drawer being $3 short due to the restaurants error is not the customers fault. The manager has the NASTIEST attitude and was not helpful in the slightest and told me to call corporate for a refund. I don't understand what sort of power trip you may obtain from working at a dunkin off of Fulton industrial, but thank you for reminding me why I prefer Starbucks instead! Awful customer service, don't shop at this store!!!! read more

Worst! I mean ABSOLUTELY WORST store ever!!!! The lobby is RARELY open and IF they are they are extremely slow. Now on a beautiful Saturday I am unable to get service because the line is EXTREMELY long. Please Puhleeze do better read more

Horrible service! The order was repeated several times and still wrong. The drinks were frothed and by the time it settled. This was the outcome. read more

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Another bad experience in the neighborhood. Today I was told "can you make up your mind because I have work to do" as if her (the clerk) helping me wasn't work but a waste her time. Since when does asking questions about menu items before ordering constitute as a waste of time. REALLY! I was absolutely floored!!! Canceled my order and drive off. I will be placing a phone call to the store manager for is probably a waste of time as well considering all the other bad reviews about this location. read more

The search for a "decent" place to get some food in the Fulton industrial blvd area continues. Working here for a few months. This morning I thought I would pick up a breakfast sandwich and also get some donuts for mY co-workers. The drive-thru moved fairly fast. The interaction at the window was fast. She opened the window, took my money, processed my payment, handed me the receipt and my card, handed me a bag that had my sandwich in it and then pointed to a white line further up in the road saying " wait there for your donuts". Only words she said to me. As you can see from my picture I posted the breakfast sandwich was burnt and squished down flat like Georgia roadkill. To my surprise they did get my dozen donut order completed correctly. Although the customer chocolate glazed donuts were NOT fresh at all. They had to be out for at least 16-24 hours. Gross I understand the donuts are not made fresh in the store. They are flash frozen at a plant and delivered to the stores to be defrosted but these were just old. Old donuts at 5:50 in the morning is just inexcusable. read more

Dunkin' - Crusty burnt squished sausage egg and cheese croissant. - Coffee & Tea Near Me - Atlanta, Georgia

I generally like to reach out to the owner(s) after such a bad experience but after reading many of the other reviews, I found that may not be helpful. I stopped by on 7/14/22 at 7:25pm. The sign said OPEN until 9pm so I parked and attempted to enter (I like to SEE my donuts before I buy) but the doors were locked. I tried the drive thru and this was the exchange: Employee: How can I help you? Me: Hi is the store open? Employee: How can I help you? Me: I'm asking you if the store is open? Employee: And I said how can I help you? Me: Can I come inside? Employee: The lobby is closed so... Me: That is what I was asking... Employee: And I said... I was completely turned off by the attitude and closed lobby so I drove away as she continued to give attitude. WHY is the lobby closed 1.5 hrs prior to closing? There were no other customers in sight. WHY the shitty attitude when I'm asking what a normal customer would ask DURING your listed business hours? WHY don't you answer your phone if you are open? These poor reviews have been coming in hot since at least 2015! Either close or improve if you don't want to be open and serve people! read more

Well should have read reviews. It is 10 am on Sunday and the inside was locked. She saw me at the door and just ignored me despite the posted hours and signs that say inside is open. Furthermore terrible customer service and incorrect orders. Drive a few miles more and go to a different one! read more

30 minutes waiting for a coffee and sandwich. Service is far too slow for a fast paced joint. Finally get my sandwich, barely any chicken salad in there (as shown). Ordered my coffee with one cream because of lactose sensitivity and that's what I got, clearly not one. read more

Dunkin' - Coffee & Tea Near Me - Atlanta, Georgia

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I asked for my receipt. She dug it from THE TRASH put it on the counter and PUT THE LID ON MY COFFEE! In addition the customer service is not that great. read more

Amazing customer service, amazing response time, amazing donuts and always in stock for what I want compared to other locations. Give the workers grace, you never know when you will need the same in return. read more

On top of the already bad reviews- they closed 20+ mins early. This is ridiculous. Must want to get out there fast. I think this is terrible for a food business. read more

Ever since they opened this location down the street from my home and full-time job, it has been my go to for delicious coffee and the bagels, especially when i get them fresh out of the oven...yum At one point in time I was boycotting this location because the owner accused me of lying about a double charge on my debit card. I only visit this location during morning hours and they know this. I unfortunately had thrown away my receipt but I had my bank statement showing the charge. He basically tried to tell my I had to have came in twice that day. Ummm...there is no way for me to come in for breakfast and lunch and my order be the same exact price. SMH Anyway, the people there are generally nice, a little rushed in the mornings which is expected because they are trying to get people in and out. Coffee is yummy and they blend it to your exact specifications (flavors, etc) I will continue to patronize them as long as I don't get called a liar again...smh #Yelp100 read more

This place needs new management they always backed up from being short. Staff are mostly rude and in a rush making errors and having customers wait so long for coffee n hash rounds. I Waited 20 minutes Is ridiculous. read more

I really this location. Everytime I come visit the location, the customer service is superb. Today, the young lady was awesome as she was yesterday. I originally did a mobile order yesterday but their latte machine was not working so she told me to come back today and I did and she was wonderful. when I asked her for her name, she asked if something was wrong and I told her no. Her name I think is Shan or Shannon and she was just a great rep for this organization. read more

Dunkin' - Ice Latte with hazelnut and coconut and coconut caramel! yum - Coffee & Tea Near Me - Atlanta, Georgia

Fast and friendly but my bacon egg cheese sandwich was gross. My egg taste like dish water and it was soggy but the bread was tough like it was stale. My ice coffee was good tho. read more

The service was awful. My dad and I waited in line for an hour. When we got to the speaker no one answered. We pulled up to the window they asked why didn't order at the speaker. They employee raised her voice at my dad and I. It was a very bad experience read more

This has to be the absolUte worst DD on this side of town! They are slow, unprofessional and then just was told they were closed for an hour (12:50pm) when the hours of operation are OPEN!!! read more

Poor customer service. I've been to plenty DD throughout Atlanta and this one has been the worst, the lady at the window was very rude & didn't take my order at the speaker before I could speck she interrupted me and said she'll take my order at the window. She made us wait 10-15 just take out order. read more

Literally drove all the way here just for them to be closed 30 mins early. On top of that, I tried calling ahead and no one answered. Please don't waste your time going. read more

This location was great. I was greeted immediately as I came in the door. The staff was very friendly and started conversations with the customers. The food was hot and made correctly along with my coffee. Really enjoyed visiting this Dunkin! read more

This had been my go to location but lately the service has been bad and my orders have been incorrect. I guess I will need to find a new location read more

Ordered a medium latte and donut and let me just say the vibe is so terrible. The young lady who took my order didn't even step up to the counter, and had a very negative and rude demeanor. I understand you don't have to be super cheerful but she was very dismissive. I come to this location a lot and the last time I was here, I literally stood at the counter for at least 8 mins before I even seen or heard a soul... I'm just kinda over this location. Smh read more

Waited for 15 mins for an iced coffee and jelly donut. There were no other customers to wait on and I had to remind the employee West that I ordered a jelly donut too after waiting 15 mins for an iced coffee. This location is normally ok but it seems as though the service is awful when West is working. In addition to waiting 15 mins for an iced coffee, it was bitter when I tasted it and the donut was stale. Not sure that I'll return to this DD, most likely I'll drive to the new one on Hwy 92, Cascade or better yet patronize Dough in a Box which is only a few blocks away. read more

This is absolutely the worst place and HORRIBLE customer service. I went a couple of weeks back and ordered a apple fritter to be given an apple filled donut where the cashier swears me up and down that that is the only one they sale as apple fritter. I just purchased one the week before. I informed I did not want that but since it's only a couple of dollars I went ahead a kept it. I sent a complaint to Headquarters because the principle of it all is that I know Dunkin Donuts sells apple fritters and for a worker to not know the difference is beyond me and to argue with a customer is just rude. Then, I guess Headquarters reached out to them to call me; however, I was on a conference call for work. A voice mail pinged but they DID NOT leave a voice mail. I guess they want to act like they called to discuss this horrible place. They lies they tell. It's sad when you want to support your neighborhood businesses; however, this one can go. read more

Dunkin' - NOT an apple fritter - Coffee & Tea Near Me - Atlanta, Georgia

I ordered from here today and these people first of all didn't cook the food all the way it was undone and nasty second they didn't give us all our food then I proceeded to call them and they was arguing with me saying that the dasher always double check the food before they leave the store so I said so the dasher is on the way back could you give her the food we already payed for and they told me no so don't come to this establishment I'm sure this only incident like this that has happened before this is the first and last time I will Ever Order/Eat From Here. read more

I ordered a fifty count of munchkins and a mocha latte with sugar and whip cream and what I got was a hot regular coffee with melted down whip cream and it tasted horrible and only half of a medium cup of coffee read more

Dunkin' - Coffee & Tea Near Me - Atlanta, Georgia

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Felt like I wasted my morning stopping by hoping to get a pumpkin spice latte or something other than being told they only have pumpkin spice donuts. Knew I should've drove on by after seeing the drive thru line around the bldg. read more

Worst customer service ever. Happened to visit this location at approximately 4:15pm on a Thursday. Upon walking into the door, which I held for a customer that was leaving, the only greeting I got from the young lady at the counter was her telling the young man working the drive thru window that he could lock the door when I left. The young man yells from the register at the drive thru window " can I help you?" All this while the young lady is standing five feet in front of me. I took my order and left. The rest of the evening, all I could think about was how rude this young lady was and that I didn't deserve that treatment. Because of that, you have lost me as a customer. Will never visit again. read more

I've only visited this Dunkin Donuts location 2 possibly 3 times. The young man behind the counter was extremely friendly. I happened to visit this location during a fairly busy time. I ordered a donut and a hot hazelnut coffee with equal. It took longer than I expected to get my order but once most of the customers cleared out the gentleman who helped me, asked if I'd received my order. He asked me what did I have and quickly made my order. He apologized even upsized my coffee to a large (I ordered a medium) for my wait. I took my order only to sip my coffee after I'd pulled off that it was not hazelnut. I believe this was an honest mistake and only gave this location 4 out of 5 due to my order being lost and not accurate. I appreciate his friendliness and acknowledgement of my wait time. I would still visit and recommend this location again. read more

If I could rate it a 0 I would. I absolutely hate HATE HATE this Dunkin' donuts it's the worst one I've been to 3 times, not once has it made me change my mind. Rude workers, I strongly believe if you don't like your job, then change it customers don't deserve to deal with y'alls ugly attitude. They never have "iced coffee" which is unbelievable because it's clearly not the busiest dunkin. The donuts taste like they were made the day before, everything about this place is a horrible, it needs to either be shut down, or get better workers, will never be going here again!! read more

Apparently making coffee is a tough job. Person taking the order never says "thank you", no receipt was offered, and was just plain rude. The guy making the coffees obviously didn't know how to multi-task. The police offer in front of me had been waiting for his coffee for a bit [first bad sign]. I ordered a small hot latte and a small hot mocha. Nothing fancy, no additives, just straight up. 3 other customer get their coffees, I had to go up to them and ask about my order. The guy tells me he called out my "drink" [I ordered 2] and proceeds to give me an ice latte. Not what I ordered. After telling him my order, I ask for my receipt. He hands me a blank receipt. WTF am I going to do with a blank receipt? Now I have to explain to the account [this was a work related purchase] why I have no receipt. ATLANTA is full of this kind of service. At least on the west side. I wish them the best of luck in life. If you can't even manage to make coffee...wait til you see what life has in store for you. ...just took my first sip of the mocha. WTF is this sh#t?! read more