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Recommended Reviews - Dunelm

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18 years ago

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17 years ago

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17 years ago

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15 years ago

Brilliant selection of goods and great prices, lovely home furnishings, my house si slowly filling up with them!

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Abitalia South Coast - Verzelloni Sofa displayed along with Zampieri Kitchen

Abitalia South Coast

(3 reviews)

We were recommended to Abitalia South Coast and PietraCasa and couldn't be happier. Chris and the…read moreteam helped design and coordinate our new build home to an exceptional standard. Their expertise in luxury interiors and bespoke furniture really shows, and the whole process exceeded our expectations. Highly recommend if you're looking for high-end interior design in Dorset or the South Coast.

Reading amazing reviews about Abitalia SC, makes me think: what happened to such good company?…read moreWe contacted Chris in October 2017 for bedroom furniture. He really knows the product he sells as helped us while choosing model, advising sizes and colours etc. We've been very specific that want to get furniture before Christmas so we place the order before deadline we've been given. Troubles has started straight away as we never got reply on our questions by mails and could never get hold of him by phone. On the week of installation, we finally got him over the phone and was told that there's delay from manufacturer and we will get furniture 3 weeks later. Really? Could we have mail / text / call about that? After that, we've got new dates later (further push back) and overall, delivery was delayed for a month. During installation we've been told that he is working with this team for 10 years already but when we got back to the house, we've noticed quite a few visible scratches on the walls. But the major was: they have made holes in the coving as wardrobe did not fit! (Note, it was made to measure wardrobe!) Nobody contacted us during installation, they just made it their way (Would you do the same in your freshly refurbished house, guys?) No need to say that we could not get hold of Chris for quite a few days and finally when we got him over the phone - he promised to come back to us the same day and potentially send guys over the weekend to try to fix this issue. Of course, it did not happen. Abitalia Poole sells premium furniture (means expensive) and such service for this product is just unacceptable. No communication. Poor installation. No customer relation skills at all. Communication is a key in such business. DO NOT OVERPROMISE as you fail to deliver what you say every time. It leads to more frustration. Please be accessible to your customers at least by mail or hire a secretary. Rather than get more and more orders and fail them, make sure that you deliver less but on time in full. Unhappy customers will spread their feedback to more people than satisfied ones. I wish all the best to Chris and his team and good luck and patience to new customers.

Dunelm - homedecor - Updated May 2026

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