I was impressed by the deCuisine website, and it had a particular item I wanted which I've not…read morefound anywhere else. The price and p&p were very reasonable so I ordered it. A month later I hadn't received the item or heard anything back from the company, so I emailed them asking if there was a problem with my order. I hadn't heard back from them after 3 days so I Googled the company online, and found a lot of negative comments from disgruntled customers. I assumed there was going to be a problem getting my money back. I emailed the company again, asking for my money back, got a response and an explanation within a couple of days, and the money was refunded quickly. I would buy from them again, provided I wasn't in a hurry for an item. The problem is that, unless you look in the Terms and Conditions page of their website, you don't realise that some items are going to take a while to arrive. Perhaps they should contact customers after a few weeks if there is going to be a delay. Other than these criticisms, I think the company is OK. From what I read, it's a small, family business and they get overloaded sometimes. The problem is that there are some dodgy companies on the web so customers naturally get concerned if they can't get a quick response to emails/phone calls.

I used this store to order some Christmas presents online. It's a cookware store and it has a great…read morerange of quality products, and extremely good prices. Originally I ordered three items before Christmas, but when two turned out to still not be in stock as time got closer, I realised I was not going to get them in time. However, they happily refunded me for the two items without hesitation. I later asked if I could get a replacement for something which broke, and again, they did this without question. They reply to emails very promptly and are so helpful that I even emailed them to thank them for fabulous service.

This long established firm has graced Frome town centre for a hundred years, over various premises…read more It's a treasure-trove of variety, a well laid out light and open store with a delightful stock. For the kitchen there is all sorts of crockery, chinaware, cookware, glassware, tableware and gadgets. From the traditional to retro to ulta modern. A small section of gardening miscellia - from seeds to patio furtniture, and bathroom accessories, and the helpful knowledgeable assistants can always advice on availability of anything you enquire after. For the home baker and the home preserver there are all the accessories you might need, along with the various little nuts and bolts that hark back to it's roots as a hardware store. A lovely store to browse, and I have often treated myself to a small item or two - and coveted many more!

From the owner: An independent homewares store in the heart of Frome.read more