Dear Ken T.
We have to strongly disagree with your comment about our poor customer service. We, the owners of McBarleys, attribute our success in the Cowichan Valley to our excellent customer service.
We are truly sorry that you had a unhappy experience in our store. We cannot deny that we possibly helped others before you, and suggest that this may have happened if those customers had appointments. However, we feel sure we would have communicated something with you as it is not our practice to leave anyone unattended.
Unfortunately before you wrote this review you did not raise your complaint with us, nor did you give us the opportunity to discuss your experience. We would like to discuss this further with you, to rectify our error. Please let us know how to reach you, alternatively we can be reached via email or phone, details below.
We are happy to report that McBarleys is a thriving small local business. Our business has grown rapidly over the past few years mainly from word of mouth referrals, this could only mean we are doing lots of things right. Our customers satisfaction is our number 1 priority!
Positive reviews can be watched or read on our company website, either via video or on our testimonials page.
Thanks for your time.
Sincerely
David & Victoria Robinson
McBarleys - Duncan BC
250.748.8440
david@mcbarleys.com
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