Bad customer service tone. The guy in the shop has a real attitude will hang up on you.. speak to Kevin in the front supposedly part owner but defends Tony's actions about hanging up and arguing with a customer.. will not repair a boat as promised.. do your homework and read the other reviews tons of bad reviews read more

Whoever gave them a good rating is full of it. Took my boatin for small repairs. They said it woud be about 2 weeks to look at it. It's been 4 months. I've called, paid visits. Every time they say 2 weeks. From April through today Aug. 4 I've gotten no word from them. It's time to report them to the BBB and every other consumer rights groups. It's been a nightmare. read more

Very poor customer service. They have had my boat for almost 6 weeks now. Parts were ordered a month ago. I was told parts usually ship within 2-3 days. Each week when I simply call and check on it, Chad seems to have an attitude with me because I'm calling. I asked if he could track the parts order and he tells me, "Naw, nobody gets tracking numbers on things like that". I simply find that hard to believe. One part finally arrived but the second is back ordered. Not their fault, but I have very little options at this point. It's well past the expected point of service now, they have not ever tried to keep me up to date, I have left messages to speak to someone else and do not get called back. Duncan Marine (and Chad) need to stop and take a moment to view things from the customers point of view. I manage a retail location and if my staff ever treated my customers with the absolute disregard to customer service as they do, they would surely be fired. read more

Great, dependable service. The staff was very knowledgeable and helpful with my questions and concerns. I will come here for all my boat needs! read more

I've had my boat in for service multiple times with Duncan Marine. They've installed all kinds of electronics, lithium battery upgrades, a new trolling motor and general motor service. They are always turn their work around extremely fast and at reasonable prices. Since I've found them, they are the only place I'll use to service my boat. read more

I purchased a ranger boat and was promised a boat cover. 3 months later, no cover. Very poor customer service.