Initial visit was positive. The response time was good and Matthew did an inspection and came up…read morewith a treatment plan. The plan and fee paid included follow-up treatment. That's where the problem started. We called, texted and emailed over a 3-week period to schedule the follow up. None of our contacts were answered. There was no follow up. We were surprised at this business' failure to honor their warranty and disappointed the total lack of professionalism.

This is the second year in a row that I had an urgent pest control need. Matthew got here as soon…read moreas possible to exterminate a huge hornet nest in my house. He was thorough and neat and just a plain nice guy. I highly recommend their services.

It's rare to do business with such a non-responsive business. They don't return calls. They don't…read morecommunicate effectively. In fact, they don't communicate at all, unless you happen to be there when they show up. They must think my realtor pays their bill. Here's a hint: they don't. I don't recommend.

My experience with Allied Termite and Pest Control was one of the most frustrating and…read moreunprofessional interactions I've had with any business. They worked entirely through my realtor and never contacted me directly to confirm scheduling. I was told they would be out Friday, but instead they showed up unannounced on Thursday when I wasn't ready. Because of that, we had to reschedule -- and when I asked for proof of the original appointment, no one could provide any record. When I finally spoke with management, the manager was extremely rude and dismissive. She told me they don't have a scheduling system that shows appointments but insisted she was right and I was wrong -- even though they never once communicated with me directly. I paid an expedite fee to get the work done so I could sell my home, which I was fine with. But they didn't even resolve the issue the first time, which ended up delaying my home sale. I had to place several thousand dollars in escrow as a show of good faith that the issue would eventually be fixed for the buyer. After all that, I was later charged a cancellation fee for the initial mix-up -- despite the fact that no one could show me any signed agreement, message, or proof that I had the wrong date. When I brought this up with management again, I was met with more rudeness and no accountability. I was told they would "talk with the realtor," but I never received a call back. Instead, I received a collections threat letter -- with someone else's name on it! The entire experience felt careless, unorganized, and frankly sketchy. Between the lack of communication, rude customer service, surprise fees, and sloppy paperwork, I would strongly caution anyone against using Allied Termite and Pest Control. There are plenty of other companies that are far more professional and transparent.

I utilized their services for a wood destroying organism inspection in February-March timeframe…read more Very courteous and helpful. Inspection was very thorough and detailed. A few weeks ago we had reports from someone doing work on our house that we had a potential hornet issue. Brad was very helpful and helped me sort it all out and found it to not be true. Very appreciative of their services and if I ever need pest services will call them without delay.

Awesome, honest company!!! They are professional and courteous and fair…read more This is a family owned and run business, very reliable.

The technician who visited my house did absolutely nothing other than placing a few rodent bait…read moreboxes. They did not even bother to inspect the interior or exterior of the house to properly assess the situation. Furthermore, despite my explicit questions, the technician failed to provide any clear explanation of the next steps or how these bait boxes should be managed moving forward. I was left with no instruction or information regarding the follow-up plan. As a paying customer, I find this lack of professionalism and poor communication completely unacceptable. I expected a thorough service and proper guidance, neither of which was provided.

I have used All Pest for the last few years and have been very pleased with them until this time. I…read morecalled Tuesday and they set up an appointment to come out Thursday. I always asked for the same guy to come because he does excellent, and she assured me this is who would come. Well, someone else called this morning and advised me he was on the way. I told him someone else was supposed to come but I told him to come on I would give him a chance. I don't follow them around everywhere they go but I do check after they leave, you can see where they sprayed because it's still wet. He never sprayed anywhere close to what my other guy does. I called and paid my invoice and told the lady I was not pleased at all and I never wanted anyone else to ever come except who had been coming, that was scheduled to come today. She never apologized or even asked why I wasn't pleased with my service. She did say she would make a note to always send my regular guy from now on, but this is the same lady that told me Tuesday he would be coming today. I have been really satisfied until today, but evidently, they not really concerned whether you pleased with their work or not. That's the feeling I got today.

I am not happy with my experience with Star City Pest Control. To start with the positives, the…read morestaff I dealt with were courteous and professional. However, they did not provide any effective assistance. I moved to a house in which some raccoons had nested in the rear awning of the house, which they had access to due to some repairs that were needed. I called Star City Pest Control, and they told me that they could put in a special door that would allow the raccoons to exit but not return. They told me this would cost $200 plus another $99 for a mandatory inspection. I balked at the idea of paying $300, but when the raccoons got bolder and started to come to my window at night I caved and called SCPC back. Star City dispatched staff for an inspection a few days later. The men who came were professional and courteous, but the inspection was short and pointless since I already knew where the raccoons were nesting and how they were getting there. The raccoons were not present when the men came by for the inspection, and it was annoying to think how easily they could have cleared the whole issue up if they could have just blockaded the entryway then and there. They did not take any measurements for the special door or do anything else productive. I did ask them to look at the attic before they left since the woman on the phone kept emphasizing to me that the inspection would necessarily include the attic. It was clear the men had already concluded that the attic was a non-issue since the awning was not connected to the attic, but I felt gypped and wanted to get my money's worth. I was shocked when I subsequently received the estimate. Instead of the $200 I had been quoted over the phone, the estimate was for nearly $700, more than it would cost to just permanently repair the awning. When I told my neighbors about the estimate, they concluded that the company was trying to exploit the fact that I am female and new to the area. One of my neighbors said he had used Star City Pest Control to have three animals removed for only $150 (SCPC denies this, but why would my neighbor lie about that?). Even if their pricing was not discriminatory, the whole business model felt predatory to me, like they are trying to take advantage of people in a state of crisis and drag out the process to make as much money as possible. Consequently, I decided I would handle the matter on my own, and I am happy to say that the raccoons are now gone. I only wish I had not bothered with Star City Pest Control in the first place; now I am out $99 for absolutely nothing.

These people are crooks they will bill you for not even coming out. I moved their bait stations to…read moresee if they'd even notice and they didn't move. I had to tell them they'd only get paid if they got it from me while they're at the house. They showed up once every 3 months and are now billing me for every month. Absolutely ridiculous.

Cheryl is the best! We've used many services over the years and she is excellent! Very responsive!…read moreWe highly recommend her.

From the owner: Since 1996 Cheryl has been known in the Pest Control Industry as The Bug Lady. Anything from…read moreroaches to rodents Cheryl can handle!

They have been wonderful to work with. Very responsive and great at contacting me to let me know…read morewhen my recurring mosquito treatments will be completed. I must admit I was shocked at how well the mosquito treatments work! I will admit I emailed them twice that I had moved so my next treatment should be at the new address but when they called to confirm my next treatment, they were still planning on coming to the old address. Though that was a little bit frustrating, the good news is that they did call prior to treating the property so we got it rescheduled to the correct address. Great company!

The service and responsiveness have been very disappointing. They did not show for the first…read moreappointment and did not call to cancel. I called the next day and was told a bunch of excuses but the bottom line is they made no effort to let us know that they were no longer coming. I told the office manager that this was no way to start a business relationship but I would give it another try. We set up a second appointment today at 8 am. I was assured they would be on time. I waited until 9 am and then had to go to work. I tried to reach the office and left two voice mail messages. I then sent an email to just cancel the service. I then received a phone call from the manager at 10:00 (two hours after our appointment), explaining that he got caught in traffic and couldn''t obtain cell service to call me. That would mean he was caught in two hours of traffic without cell coverage. This is simply not credible. As a result, I told him I no longer want the service.