Always a pleasure to work with Super professional staff Super friendly style Beautiful property I have seen them in action for 20 years so this is long overdue Their Memory Garden is a great option for families looking for a serene location to place the ashes in their final resting place You would have to compare the costs with others to figure out the value. They can help you with any form of burial at the cemetery or in their property. Ask for their services. read more

I would like to publicly thank Michael Hoffman and John Noe for their outstanding service. Recently, both my parents passed away in a nine week period. They could not have been any more compassionate and helpful. I did not realize how much paperwork is involved with an individual's death but they helped me throughout that journey as well. I cannot recommend Dudley-Hoffman enough to anyone who needs their services. read more

Dudley's is a fixture in our family. All family members for many many many years have been taken care of here before being laid to rest in the Santa Maria cemetery. Dad passed during covid and was cremated here. Thank you Dudley's for taking care of him and having many choices for keeping his remains. My older sister chose a wonderful heart pendant, younger sister chose a beautiful urn, and my brother and I now have lovebirds with some of dad's remains in them to keep forever. Staff is caring, professional, and kind. read more

DO NOT USE THESE PEOPLE! Overcharge, underperform, and can be cruel to those experiencing grief. The level of incompetence is inconceivable. After my brother passed and his body was taken to Dudley-Hoffman, phone calls were made to Dudley-Hoffman. There was no one who had any idea of who and where my brother was, and they told me to call back next week! They couldn't talk until they got paid! I was told Hoffman would call me back, he never did. Three phone calls later, the next week, I was finally able to speak to him and he said he never got the message. The person I talked to called my brother William!! (not his name) just to give you an idea of the level of callousness you will experience here. read more

I used Dudley Hoffman for both my father's (2011) and recently mother's funeral. I found the staff to be highly respectful and efficient in their services. Whenever I had a question, the director or staff would promptly respond. In using their chapel on the day of the funeral, the supervising director and staff were very helpful and accommodating. Dudley Hoffman delivered as expected. read more

They wrote the wrong date on my brother in laws prayer cards, they said the wrong name at the cemetery when mentioning him and deacon didn't show up for the rosary. All they said was sorry, and the employee who was helping us through the whole process was nosy and insensitive. Also they kept giving me the wrong amount and had to keep paying a different amount every time we showed up. Not sure if it was a busy month but the lack of professionalism is outrageous. read more

My Mother passed away, November 16, 2019, 1 day before her 101st birthday. She had prearranged everything with Dudley-Hoffman. My brother and I went in on Monday. Staff was very professional and caring. They coordinated with Atascadero Cemetery and everything was handled very satisfactory. I do not understand all the negative reviews. They also handled my late husbands cremation in 2009, again, exceptional service. read more

I cannot speak for this place on their business practices and/or staff competence (or incompetence), I can only speak for my experience during an overwhelming and heartbreaking ordeal. One of my bestest friends unexpectedly passed away as she slept at age 29. Her family had her Rosary here. The standing room only crowd was easily directed by staff where there was room to go, the rooms surrounded by beautiful plants my plant loving friend would've wanted to take home with her, and staff provided us with bottles of water. What stuck out in my mind was how tastefully they prepped her for her "final resting place": she was wearing her favorite dress and her hair and makeup were done in a way her girly girlness would've approved of. The acoustics were also at a good volume, I don't think the microphones totally picked up the noises my tears were making as I delivered her eulogy. read more

From the beginning the staff at Dudley-Hoffman, we were treated with grace, dignity, and patience. My husband's sister had been placed into hospice the day before and came in to inquire on their services. The first representative we spoke with tried to get to know everyone in the room before he proceeded with the services they offered. We left around 11am and my sister-in-law passed around 12:30pm that afternoon. The next day we visited again and the next rep (Jim) was equally patient and kind. We needed to schedule a wake for two day's later with a church service three days later. Jim said they usually don't schedule them that fast but he went above and beyond to make sure we were accommodated. They made all the arrangements with the church. They were also extremely pleasant with all our guests not only at the wake but also the church. They made an otherwise devastating event just a bit easier to bear. read more

Unprofessional, incompetent, rude, and uncaring are just a few words I can use to describe my experience with Dudley-Hoffman. I cannot speak for others but can only share my experience. I went to the mortuary with the sister of my close friend who lost his battle with cancer. The individual who attended to us was obviously new, and kept apologizing throughout the meeting for being new and could not answer questions. I was apparent to me he was not ready to do an intake on hos own. He showed no empathy and frequently had an uncomfortable and inappropriate laugh throughout the session. My friend's sister, who was from out of state, had limited time before she had to return home (approx 7 days from this appt) and was told that her brothers ashes would not be ready before she left. When she indicated that she is not sure when she would return, and was told that the ashes must be picked up by the first of the month (approx 3 weeks). This was a simple cremation with no memorial service or viewing. A following day she called to speak to someone about holding onto her brothers ashes until she returned; she spoke to one of the owners who, with no sense of caring, said "we are not in the business of storing ashes." According to their website, they have been in business since 1876 and one would think after 142 years they would know how to treat those that have lost their loved one with the utmost dignity and respect. A big FAIL from my perspective. read more

The business they are in they could use a refresher course in empathy and customer service. Overall our memorial service went well, but considering we had the cremation done out of state, ordered our own flowers, created our own programs I really don't see what entailed the very high cost. Also we encountered outdated technology in trying to play a memorial video. They were supposed to test the DVD when it arrived, but since it came on a Friday afternoon no one opened it until we arrived from our of state on Monday. (They were there on the weekend) It didn't work with their archaic system and when I tried to use other formats (flash drive, Dropbox, VGA or HDMI cable through my laptop) they said "I don't know" and wouldn't attempt to solve the problem. We were left to find a digital photo lab that converted our MP4 file to DVD again (Arrow Camera). When we complained about this inconvenience and their oversight in testing the DVD, they in no way apologized or took any blame. What about the customer is always right, especially 2 hours before a memorial service? All they had to do is apologize and say they understood our frustration. We aren't Santa Maria locals, so no worries in needing to use them again. read more