Long story short...noticed a terrible smelling liquid coming from the top of the processing tank…read morelid on our system yesterday. Tried a little troubleshooting myself...alarm test failed, pump test failed...breaker was shut. Last ditch check was opening the control panel for the system and found it the builder never hooked up power to the system. I called these folks and they responded immediately. In less than 24 hours, pump truck was onsite to pump the system down. And the team is scheduled tomorrow to wire the system up for us. I can't speak to the cost as this one's on the builder, but the emergency service and making things right for us is truly priceless.

I added this company! I'm bringing them out of the shadows and into the light!…read more There is very little information on this company online. No website. Referred to them by Adam's Septic Evaluation and Design. As homeowners, we found ourselves in the very unfortunate situation of having to replace our over 50 years old septic system. If you've heard gone through this, then you know it's a pretty dramatic situation. Jason Weeks was the point man for this job. We were closing on our house and found out during an inspection that the entire system needed to be replaced. But, not only did it need to be replace, it needed to be done within weeks. Priority Septic showed up in a big way not only within our schedule but with a reasonable price. The pictures here tell a tale. As you can see, almost the entire yard had to be dug up to replace the tank, distribution box, and drain fields. I was not present for any of the work, but it was done in two days for a price that was much lower than quotes we got from other companies. The finished product, hard as it is to believe, looked and looks amazing. The only things I can slightly complain about are that during digging the power line running power to our pool pump was cut which ended up costing us $1000 to replace (Now, this isn't entirely their fault because it was a private line that was buried by the previous homeowner and not a line that was known to the utility company) and they had to move our huge play set but then decided they weren't going to move it back because they were scared they would damage it. So the pool set was left sitting right next to our pool and we were left with having to figure out how to move it back. Overall, I am impressed by the work, communication, and overall service I received from this company. If you need a septic system replacement, call this company.

I Called Thursday morning to make an appt. To fix a leaking faucet. They were booked for the day…read morewhich I understood. The girl on the phone was very nice and helpful. She said she could get me in the next day- Friday. I told her I had to go into work, but I could try to leave early and did they have afternoon availability. She said how about 3 or after 3, I said that's perfect. The plumber calls me Friday at 9:40am and said he is on the way to my house, I told him I was at work and my appointment was at 3pm. He said he understood and he would reach back out to me around 3pm. I told him if I was able to leave earlier I would give him a call. I took off work early so that I could be home before 3pm, I called him at 3pm to let him know I was there. He said ok, he would call me when he was on the way...I called him back at 4:45 and I asked him if he had an idea of the time he would be coming. He said he was snaking a pipe in Portsmouth and he would call me after to head my way. It's now 10:15pm...I took time off of work for nothing, he never called and he never showed up and my faucet has a constant drip. The office was respectful and kind, the plumber was kind on the phone...but it is so rude and disrespectful to just not show up or call back and let them know you are unable to be there. This was my second time "using their Services", they had just repaired a leak in my crawl space a couple weeks prior and those guys Were quick, kind, and efficient. I am beyond disappointed with This go round, I will not be calling them or using their services again. I will take my business and my money elsewhere.

If there's any review to read.. here ya go…read more I've been a home owner for a long time. And sometimes stuff happens. Upon moving into my (new to me) older home, we learned about some of the bad things that people do with their flushing standards. This bit us in the rear when the entire system got clogged. This clogging created a backflow of stuff you don't want to see, to come back up.. into the showers, bathtubs, yeah... it was messy.. and ugly. I called around to find a plumber that would be willing to help me and at first I just left a message to call me back. Shortly after, Newman's quickly responded by returning my call. The lady was very friendly and responsive to my needs. She mentioned that they had availability sooner than other places AND they had an option for emergency service. The emergency service (after hours) was obviously going to cost more but honestly, I had literal fecal matter in all our tubs, etc. it was totally worth it to have someone come asap. The gentleman who came over definitely knew his stuff. Dave had been doing it for a long time. He was very quick to isolate the issue and get everything resolved. He was very concise with what he was doing and the path to get things clear. I'm very pleased with the service I got as I had a no BS - let's get you straight service and was able to get it when I wanted it (which was immediate). As much as I hope I never have to call, if I do... I know I'll call Newman's. Food Taste: n/a Overall Service: 5 Value of food to cost: 4 Facility: n/a Repeat customer: yes Dog Friendly: n/a

I had an issue with my septic tank alarm constantly going off, even after it was pumped out last…read moreMarch, as well as my tank leaking above ground. I called over 10 septic companies to ask about providing service and nobody got back in touch with me. I finally called Mr. Edwards and he and his crew came out the next day to help me. He also ran into an electrical issue and had the Electrician on site two business days later who identified and fixed the issue. Thank you for the great service and followup! This is the only company I will recommend for septic service in Isle of Wight County!!

Amazing work and amazing price!…read more I wanted to see how much it was to install an electric panel he was the cheapest! Don't think because he gives you a good price his work isn't good. He was great! He was great at communicating the pros and cons of each panel! 11 out of 10 stars!

**Service requested:** Install one chandelier and five ceiling fans…read more I hired Zack based on a recommendation from someone I trusted. Unfortunately, my experience was very disappointing. While I was out of town, he completed the work. However, instead of installing all five ceiling fans as agreed, he only installed four. He also charged more for the chandelier installation than the amount we had discussed. After reviewing the invoice, I asked my husband why the price was higher. That's when we realized the fifth fan had never been installed. My husband contacted Zack about returning to complete the job, but instead of addressing the issue professionally, he received a rude and disrespectful response. I also reached out myself and never received a reply. To make matters worse, one of the decorative pieces from the chandelier installation has already fallen, and despite multiple attempts to contact him, we have received no response. Based on my experience, I cannot recommend Zack. Failing to complete the agreed-upon work, charging more than expected, and then refusing to respond when issues arise is unacceptable. If you're looking for someone who is reliable, professional, and stands behind their work, I would encourage you to consider other options.

I've used Craig ever since I got the system. His team is thorough, knowledgeable, and most of all…read morecourteous. Easy to contact and troubleshoot with, and will explain everything that they are doing and why.

I contacted RK for maintenance on my septic system. He was on time and gave me a good tutorial on…read morehow our system works. They are reasonably priced and extremely responsive. Overall a great company to work with and I highly recommend them. He really knows his stuff and explained to me in detail how my system works. Very glad I found this company to service my septic system.

They installed new PEX from meter to the house and then they determined that a whole house re-pipe…read morewas in order since it was 100 year old galvanized. The work was great and the plumbers on site were on time and busy each day. I would highly recommend them for your plumbing repair or upgrade needs.

Technician was great the one time they showed up! Customer service was a zero!!!…read more 1. Showed up two hours prior to scheduled appointment then sent me a text while I'm on the phone with them to confirm wrong time 2. Called me during the rescheduled visit to cancel and had to wait another three days 3. Took 13 days to get ahold of customer service to follow up about incomplete job AND to pay service fee 4. Scheduled to come on Thursday (July 7th) between 1 and 5 and no one called or showed up. I called and emailed the company to no avail! Horrible company to work with!!

I made an appointment and no one showed up. 30m after the appointment time, I called the office…read more They said the tech should have called if he was going to be late and offered to call him and give me a better eta. They never called me back. When I called the office another 30m later, no one answered. They never called me back the next day or since.

On 11/27 called and scheduled for a vent cleaning for 12/13 7:30am. Day and time of service no one…read moreshowed up. called numerous time and left messages. Still have not heard from anyone till this day, was completely ignored and never even received a call back to apologize or explain.

this was a great company with a great team who worked extremely hard on my project! They did…read moreeverything(and more) to make the job right. Even though they encountered several issues with my property, they never gave up on finding solutions and completing the job properly.

Scope of work for my job was to install gutter and yard drainage to move water away from my house…read morefoundation to the street. Working with Bryson, he designed the drainage so, if needed, we could expand the drainage with minimal expense in the future if needed. I liked the approach. Rain Drains communicated very well with an appoint date and time electronically (email and text) including reminders as to appointment. Work was performed on a 97 degree day. The team lead by Matt was very productive and just worked thru the heat and tree roots. The job was completed and the team cleaned up well. If you have standing water on your yard or land you need to have a conversation with Rain Drains (Bryson) for options. He is not a pressure sales guy and will educate you and give you honest options to help you fix the problem. Water is so destructive to your foundation, crawl space and yard. Wet areas, soggy lawns, gutters emptying at or near your foundation? Call Rain Drains and get a fair quote and options to fix your issue at a fair price.