We were scheduled to have our septic tank pumped between 11 and 1. It's currently a vacant house. They showed up at 8 instead of when they said they would and decided they couldn't find the septic tank so they just left. No one called to let us know. I sat around in an empty house waiting for them to show up from 10:30 to 1:30 and finally called to find out if they were still coming. The woman who answered the phone knew what address I was calling from as soon as I explained that I was still waiting for them to show up. So clearly they knew the driver came and left and just decided they didn't need to let the customer know not to wait around on them or try to reschedule or get an explanation from the customer on where the tank was located. Extremely poor customer service. I definitely will not recommend this business to anyone and will tell friends and family to stay away from them. read more