I have been a dtn customer for a little over 4 years. I first lived in Abbot Pointe apartments, where apart from a period of renovations that made my bedroom into a construction zone for 6 weeks, the experience was average. I expected the same when moving into their sister property, Auborn Place, but for the past week, I've been disgusted, stressed, and in tears too many times to mention.
When I got my keys, the leasing agent who helped me told me that DTN documented that my unit had had carpet cleanings done, as well as a deep clean of the rest of the apartment. When I arrived, however, the place smelled very strongly of cat pee, there was litter and cat food in the carpet, and my feet got black just from walking from one end of the unit to the other. Throughout the week, I noticed several other issues which suggest the unit was not properly inspected before I moved in, and if you are interested in the details, I've included them below. The story DTN has told me is that they used a bad cleaning company this year, but I don't believe them because my carpets at Abbot Pointe were also dirty when I moved in, they just weren't as bad as they were here so I opted not to have another cleaning done due to the inconvenience of finding someone to help me move my furniture, and waiting for the carpets to dry. So far, everyone I've talked to at DTN except for one leasing agent, Lily, and the maintenants worker Alec, have made me feel as if I am inconveniencing them by asking for these issues to be fixed, when it was their errors that made the apartment not move-in ready. Please see below for a description of the issues and how they've been handled.
As I mentioned above, the carpets were very unsanitary and smelly when I moved in. They were not able to rectify this issue until Tuesday, so I lived in my living room, which was slightly less smelly than the bedroom, for three days, and I had to inconvenience a family member to get help moving furniture that day. I didn't want to ask anyone from DTN to help because their construction crews had been very disrespectful and damaged multiple personal items in the past.
The kitchen sink had clearly been leaking for a very long time, as the base of the cabinets under the sink were collapsed and severely water damaged. On the day I moved in, I notified maintenants of this issue, and was happy that someone came that night to look at it, but I also felt he only came to de-escalate the situation and tell me that there wasn't actually a leak. After the cabinets flooded the next day, I called for multiple days, and each person I spoke to told me something different, from I needed to put in a work order, to I should have told them it was a priority issue, to I shouldn't have put in a work order and should have called them instead. The leak was fixed on Thursday, but the cabinets are still damaged and the maintenants worker told me it would probably be a little while before they're able to get to them. I feel that they were only able to come on Thursday because I talked to the right person who knew how to put the work order in on the phone.
The dishwasher had been improperly installed, and the maintenants worker who came to look at it said it looks like it had never worked; but it was still very grimy inside and had puddles of grease in it. There are also large gaps on either side of the dishwasher, where it looks like the framing had been busted out; and there is busted framing in the cracks.This was another thing that I was told wasn't broken when maintenants came the night I moved in, but the same guy came back on Thursday and said it never worked. It is still not fixed, and I don't have a timeline on it.
Everything in the unit smells like a mix of smoke and mildew, and I have gone so far as to wash the walls, doors, and cabinets, but it still smells bad.
The lighting throughout the unit is poor; there is no overhead light in the bedroom, and the bathroom and kitchen lights are clouded with smoke and flickering. The medicine cabinet in the bathroom only has half a mirror, and is so rusty I'm scared to touch it. Everything in the unit was covered in a significant layer of grime, and I've been cleaning as much of it myself as I can.
The balcony is slanted in such a way that it floods when it rains, and the tar paper that they put down out there is peeling up.
Finally, and this is just a personal thing, I was told that my unit was facing the back of the building when I signed my lease, which I had requested because I didn't want traffic noise from Saginaw. I didn't realize this wasn't the case until I moved in, and the traffic noise is very disruptive. I am trapped here for a year, paying $1080/months for an apartment that is disgusting and poorly maintained, and it makes me feel taken advantage of. I am dreading living here with the offensive smells, poor ventalation, and loud traffic for the next year of my life. read more