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    Drypz

    5.0 (2 reviews)
    Closed 11:00 am - 7:00 pm

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    3 years ago

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    Replenish iV therapy & wellness boutique - Relaxing treatment area

    Replenish iV therapy & wellness boutique

    (33 reviews)

    Old Fourth Ward

    I'll start by saying that I used to have a long-time fear of needles. Today, I've completed eight…read moreelective treatments in just 30 days--including NAD+, Myers Cocktails, Vitamin C, and Vitamin D--and it's always 'one and done' with zero stress. What makes Replenish the best in Atlanta isn't just the quality of the treatments, it's the human-first attitude. Brittney Driggers (the owner) is a wealth of knowledge; her insights into healing the body and mind are so deep that every conversation feels like a masterclass. The staff is incredible--Farhiya provides such a warm welcome at the front desk that it sets a positive tone the moment you walk in. My therapist, Andy, is fantastic. He makes the injections seamless and, most importantly, he stays present and attentive in the room, which makes a world of difference when you want to feel supported during a treatment. As a fellow small business owner, I truly admire their integrity. They prioritize the person over the margin, even helping with logistical details like parking. Brittney also went above and beyond by providing a professional superbill to help me seek insurance coverage for my out-of-pocket costs, which was beyond anything I expected. If you want elite therapy delivered with genuine care and heart, Replenish is the place. They are truly Atlanta's best-kept secret.

    This was one of the worst customer service experiences I've ever had, and what made it truly awful…read morewas how the owner, Britt, handled it afterward. The appointment itself was already a mess. My sister and I had scheduled 5:00 PM appointments, arrived early, and still waited over an hour before our IVs were even started, with only ONE other customer there. No communication, no check-ins, nothing. At one point my sister pressed the call button multiple times because she urgently needed to use the restroom and was literally stuck with an IV in her arm, and no one came for nearly 20 minutes. We didn't leave until 7:15 PM. Over two hours for something that should have taken about an hour. I was already sick and this experience made it worse. But honestly, the real issue is how Britt handled it after. Instead of taking accountability, she immediately jumped to excuses. She blamed "unforeseen circumstances," another guest, prep time, anything but her own business operations. Even when we clearly explained that we had scheduled appointments and there was only one other person there, she continued to deflect. Then came the communication issues, which were honestly shocking for a business owner. She ignored our emails for days at a time, pushed for phone calls but would only offer weekend availability even after we repeatedly said we were only available on weekdays, and then justified it by saying weekends were the only time she could talk because she has kids. While I can empathize with being busy, that is not the customer's responsibility to accommodate, especially when it is her business that failed. At one point, after a full week of no response, she replied to our availability with a single word: "Ok." That alone tells you everything you need to know about how seriously she takes her customers. She also tried to shift blame onto us, saying there may have been a "lack of communication" on our end and even questioning whether we actually pressed the call button, despite us clearly stating we did multiple times. Being told "our staff said that didn't happen" instead of addressing the issue is incredibly dismissive and unprofessional. And after all of this, she flat out refused a refund, stating "you both received the therapies you ordered" and ended the conversation with "I think it's time for us to move on." That is not how you treat paying customers, especially loyal ones. This was not just a bad appointment. It was a complete failure in customer care, accountability, and professionalism from the top down. I would strongly recommend going anywhere else.

    Drypz - cryotherapy - Updated May 2026

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