I had a weird check-in as I had status and no welcome gift or any info on parking. I had to come…read moreback and ask where is the overnight parking lot and he told me around back. The room was on the 3rd floor which looked clean but once in the room there were black and yellow stains on the bed sheets. The room was decent and shows it's age. Breakfast was ok, $20 a person. I was surprised the noise level was pretty good as the hotel is literally across the street. Checking out I recommend you come out to the front before checking out or you will be locked in the lot. They told me the lot door will open even after u checked out - that is false.

The dirtiest airport I've ever seen. If you go to the bathroom, there is water splashed everywhere…read moreon the floor. You can predict how it smells like. I was not able to use a single bathroom in this airport. Charging stations don't work even or connected. The airport is very old and not maintained.

We stayed for two nights and really enjoyed it…read more I loved that the pool was open until midnight but wished there was also a hot tub. The room was smallish but very comfortable. Air conditioning was very cold when turned down which is how I prefer to sleep! It was definitely a bit loud when it kicked on. The water pressure was great. Everyone was very satisfied with the cleanliness of the room. Breakfast was great if you're a breakfast person. Lots of good options. The milk could have been colder! The free cookies at the front desk were incredible! I'd definitely stay here again :)

Excellent breakfast. Nice front desk and housekeeping. Good room. It's weird that they don't put…read moretrash bags in the cans. Also the a/c-heater unit fan doesn't ever stop blowing. I prefer quiet at night. Even when the fan switch is set to off and the unit is set to off, the fan continues to blow.

We have stayed at this one before & love it. We have not done the free happy hour they do from…read more530p-7p yet nor the free breakfast but would like to sometime. The night we were there they had pulled pork, slider buns, baked beans, steamed hot dogs, chili, nachos, popcorn, fountain drinks & 3 alcohol drinks per person. The dining/gathering area is huge & done very well. The rooms are very nice & they pay special attention to cleanliness. Every employee at the front desk was extremely nice & helpful. This hotel is on the same street as the rental car lots so it was convenient to take the shuttle from the airport to get our car & this hotel is very close. There is also a White Castle 1/2 mile away! Also the parking is free & secure behind a gate using your room key to enter & exit. I would highly recommend this hotel!

General - I have never stayed at a Drury Inn before and I had heard good things about them so…read moredecided to give them a try on my last road trip with family. Location - This Drury was right next to the airport. Not much around the area since it is closer to the airport and surrounding by parking and other hotels. There is a gas station next door and a restaurant onsite but you don't need to venture far for food or fun when staying at a Drury. Rooms & Building - After staying at a couple Drury locations, you will notice that each one follows a similar pattern. Lots of seating in the lobby (which is great when getting food), nice size pool and hot tub areas, and sprawling complexes with additional seating nook found throughout. Our room was nice and comfy and easily fit our family of five. Amenities - This location had the smallest pool and hot tub area of the three Drury's we stayed at. Even still, the water was warm and the hot tub was hot. Parking was free and utilized a private lot. There was also an office center and a small convenience store to purchase items from. One of the main selling points for me was their free evening dinner and free breakfast. Oh, and I can't forget about the free popcorn in the lobby. Food - While staying here, you are able to take advantage of a free breakfast and dinner buffet. The breakfast layout is your standard hot/cold/continental buffet. Hot options include eggs, breakfast potatoes, breakfast meat, sausage gravy, and waffles. Continental options are available too such as yogurt, cereal, breakfast breads, fruit, etc. I have to say that Drury had the best biscuits I have ever had for a hotel's breakfast buffet. I ate so much biscuits and gravy here, ha! The dinner buffet was great. At first, I thought it would just be a great way to save some $$, even if it wasn't the most enjoyable but the food was actually satisfying and filling. The night we stayed at this location offered BBQ pulled pork, mac and cheese (which was soooo good), coleslaw, beans, hot dogs, nachos, soup and salad. Adults also get three free alcoholic drinks that include various cocktails, beer and wine. The kids can enjoy AYCD soda. Vibe - Easy going and super friendly staff. All the staff worked extra hard to make sure all of the guests were having a great stay, super cool to see. The hotel is definitely geared towards family but includes some nice higher-end touches like comfy seating areas, relaxing pool areas, and a decent size gym. With that being said, there will be a lot of kids running around but it wasn't as loud and crazy as I thought it would be. Reality vs. Online - Pictures that I saw on their website and online matched the quality and condition of the hotel and rooms in-person. No surprises. Price & Final Verdict - I paid about $135 a night. Great bang for your buck, especially when you included the free food and drinks that you can take advantage of. Drury's are a great place to pick if you want a casual all-inclusive experience while traveling, especially with kiddos.

This is my favorite St. Louis hotel. First, it's inexpensive. But, that's not where it ends. The…read morecustomer service is superb. I'm always shocked when I check in because good customer service is never expected anywhere. I love the large lobby area. There are free snacks and free drinks (wine and beer) every night of your stay. There's free breakfast. The rooms are clean and nicely decorated. I absolutely love this place!!!

Huge bummer, we really liked this hotel they even give free beer and wine. The reviews were strong…read morebut we unfortunately we got bedbug bites. My wife has run into this before and has done a crazy amount of research into bedbugs. This is the only explanation. When we called to inform them they said they had room checked by exterminator and it was clear but wouldn't give us the report. We didn't even want a refund (although we deserve one) but just the report but they continued to say no. I assume they didn't have it checked by a professional and the maintenance staff went in and said "Ok good to go".

t's always a pleasure to get managers to email me on my business stays because this is a contract…read morewith Delta. And even though I was on a contracted rate, and have been each time I've stayed at that particular location, your staff never misses! The front desk was packed with about 4 staff all busy doing something. Two very fun and welcoming ladies checking us in, one other lady helping a lady with a lost item and one gentleman literally saying "welcome" to every single person that walked thru the door (which was tons since there was some convention going on). The chocolate treat we are always greeted with is a well known fact amongst flight attendants and they LOVE IT! Marissa took care of me at the bar and was an absolute delight. Even the housekeeping staff encountered that day working on the 3rd floor were just so pleasant and greeted me. I even overheard an employee who was getting off work become frustrated because her ride home had not left yet and as soon as she saw me walking down the hall, her entire demeanor changed, she smiled and said thanks for staying with us. I don't know what you're doing to keep this type of hospitality flowing thru the building, but please don't stop. As a titanium elite member, I can tell you this is mostly NOT the experience I have come to receive... it's hit or miss and depends on the staff members, but yours was just ONE TEAM!

I wanted everyone to know how much I look forward to staying with the airport Marriott in St Louis…read more I travel a fair bit for my job and I always look forward to traveling to this property like I am traveling to an old friend's home. I have never had a poor transaction with anyone at the St Louis Airport Marriott. I want to pass on my warmest reguards to their world class staff, especially all the wonderful folks in the concierge club. I look forward to seeing my old friends tomorrow.

King Standard, Room 118 for 1 night. $123 after tax, roughly…read more Late arrival, right at midnight. Friendly staff. This room was ground floor, right next to the breakfast area. I expected a lot of morning noise, but it wasn't bad. No noise through the night. The bed was VERY comfortable & the room clean. All of the artwork was removed, leaving hardware & wall damage in its place. Temp control worked well. Staff was friendly & breakfast was a typical hotel breakfast. Big shower, high ceilings. Overall, a good stay. Noce layout & color scheme. Wish they'd maintain it better & with industrial grade materials. Samsung TVs, so, easy to connect to my phone.

$100/n King room #118 on a Wednesday night…read more We landed at 1135pm, having come in a day early. We were supposed to be staying in Minneapolis & heading to St Louis Thursday, but decided to go on, after cancelations & delays. We booked upon landing & called for a shuttle after deplaning. It was 1145pm & I half expected to be told no shuttle, as it stops running at 12a. Imagine my delight when they said less than 10min! 5min later, we were in the shuttle (says Drury Inn) & on our way. The gal working at check-in was very friendly & welcoming. Check-in was fast & it wasn't our first stay, so, no need for much info. The room smells of cheap constructionmaterials, but also of sheets left in the washer too long, perhaps. The room was clean, but it's already looking battered. Pictures are gone off the walls, all of them. The brackets remain, along with lots of nail holes. The baseboards are broken & the toilet lid is about 30lbs with no soft close. It has potential. I love the high ceilings and color scheme. Our room had a large shower, no tub & the floor is carpeted. Comfy bed & adequate water pressure/ hot water. Hubs is Diamond Select & booked directly with BW, without points. No Upgrade but got drinks.

Booked at this hotel last minute as I was worried about getting to the airport during "Snowmageddon…read more2019". I was welcomed as an IHG member by a sign in the lobby by the registration desk. the room was well appointment and my highway facing room even had earplugs to block out the highway and/or airport noise (unless you're a light sleeper, if you're tired, you'll have no problems sleeping without the earplugs). Did not get a chance to try the breakfast as i was leaving at 530 and breakfast started at six, but you could tell they were getting prepared and would be ready for guest at 6am. Because i could not rate breakfast not giving a 5th star. The hotel offers an airport shuttle from 4am-11pm. The shuttle may not actually run during those hours, but the hotel will call a taxi (vouchered) for you in it's place.

Sketch - not recommended, would not book…read more Our room had an adjoining door, but the internal door (our side) was missing. There was NO WAY TO LOCK THE DOOR FROM THE INSIDE! They claimed the other side of the door was a conference room being renovated, and there's no way to get in because there's a wall. But we slipped something under the door without problem, so clearly no wall. He wouldn't show us the conference room or the inside for peace of mind; and supposedly the workers have access?!? And I can't lock it from the inside?!? I don't understand why construction would force them to remove the INSIDE door that has a lock on it. The front desk got extremely angry when we tried asking for a new room. My husband has the patience of a saint, and the conversation turned sour quickly. The man at the front continued to insist it was just a conference room and to "just trust him", and refused to show me the conference room for peace of mind to reassure there was no access. And again, this does not justify the missing internal door. Missouri's hotel law (Chapter 315) requires hotels to operate with "strict regard to health and safety of the guest", and a room that cannot be secured from the inside is not safe and is not acceptable. He said there were no other rooms available - although the parking lot wasn't that full so I'm unsure if it was true - so we went up the street to the DoubleTree and it was MUCH better!!! Customer service reassured us we'd be refunded, but we've yet to receive the promised call from the manager. I do not often do hotel reviews, especially not bad reviews, but I felt this was important. I would absolutely not recommend staying here, especially if you're a female traveler.

This hotel is conveniently located next to St. Louis Airport. They have a 24 hour shuttle. I landed…read morevery late and the shuttle process was seamless, as well as I had digital check-in. I was in my room approximately 15 minutes from the time I acquired my bag. The hotel was very clean and has lots of amenities. I had a great night's rest. I highly recommend this hotel.

To start off, the new trainee girl with the braided locs tried to tell me that there were no…read morenon-connecting room at the hotel, WHICH IS A BOLD FACED LIE! She continued to tell me that I was wrong, even though she was the one who blatantly has no idea how to do her job until another worker at the front desk told her that indeed, she was incorrect. Now for the rooms... I literally had to switch out of the first room due to bugs being all over the curtains! So, when I switched to another room, the first thing I heard was how obnoxiously LOUD the FILTHY VENT was! Unbelievable! I woke up sneezing and with a stuffy nose the next morning due to such POOR AIR QUALITY AND DUST! There is literally dust everywhere! Especially on the walls and on the desk! On check-out day, I was rudely awakened by loud blabber mouthed housekeepers in the hallway. They clearly have no decency whatsoever. You can hear every single personal phone call they have and the inappropriate conversations they have with each other. I decided to just get up at that point, since going back to sleep clearly wasn't an option, and order in room-service breakfast. That was the WORST room service breakfast I have EVER SEEN IN MY LIFE! How does one manage to BURN 2 BAGELS AND GET YUCKY BROWN GUNK IN EGG WHITES?! Then for the disgusting icing on the cake, I discovered 2 NASTY BUGS IN THE ROOM!!! ONE WAS MOVING ON THE COUNTER TOP IN THE INCREDIBLY SMALL BATHROOM THAT REALLY SHOULD HAVE A VENT TO PROMOTE AIR FLOW AND ON THE WALL BESIDE THE BED! THANK GOODNESS I HAD LYSOL WIPES WITH ME TO WIPE DOWN MY BELONGINGS BEFORE HIGH TAILING IT OUT OF THAT DISGUSTING HOTEL! !!DO NOT STAY HERE!! THE HOTEL CLEARLY HAS AN INFESTATION!!! BUGS IN MULTIPLE ROOMS!!!

I had a horrible experience. The hotel is in desperate need…read moreof a renovation/upgrade. The carpet was wet The toilet leaked The bed spreads had burn marks on them even thought its a no smoking facility The light fixtures are falling apart. The rooms needs dusting The website promotes breakfast-not true The wifi or phones doesn't work- I was told my the front desk clerk to use my own phone. The pictures on the website are not the way the hotel rooms look at all. There's 1 microwave for the entire hotel to guest and staff to use(gross) The windows where not locked and secure. This hotel should be shut down. The ONLY good thing is it very close to the airport.

From the outside... the hotel looks OK at best. But once you enter the doors you know they…read morespraypainted the stairs handrail and made sure to hit the carpet as well. The staff were... professional considering the ownership OBVIOUSLY does not care about this property despite all of the responses to the 1 star reviews that might have you beleiving otherwise. Based on our experience, the front desk clerk should ask the question, "Would you prefer a roach room or a mold room?" The first room we were condemned to was room 140. When we were sitting in th room after an evening out is when we began to notice the apparent permanent residents of this room. the cockroaches were having a playdate under the beds and began roaming around. Looking at a review from 4 months ago the same room was mentioned as having . We went to the lobby and they moved us to room 175. When we inspected this room before moving out stuff in we lifted the mattresses in the double beds and this room was cleaner and no signs of the permanent residents. But there was a smell. It smelled of ammonia, cat pee... amd there was mold on the ceiling outside the shower. Well we needed to sleep. So we did. This morning I was sitting on the loo as you do in the morning and the ceiling began to drip on me. THE TURTLE RETREATED and I could no longer go. Went to use the lobby bathroom and mid go the cleaning lady used the key to open the door without even knocking. Surprise pooping man for the win. Please take all of the reviews here seriously. They are not taking any of the reviews seriously. They don't care. The poor staff here have to deal with the backlash while the owners do nothing to fix the property. Drug addicted, experiencing homelessness, Abusers, crime, and more are plaguing this property. The shuttle drivers were nice and the restaurant in the parking lot was great but neither are really tied to this hotel. BEWARE

An excellent hotel experience. It has a great vibe to it and the food was good too. Room was…read morewonderful and I love the charging stations that are there now! Highly recommend! Can't wait to come back!

Checked in, went to their restaurant and there were no waitstaff and no bartenders, and only a…read morecouple people in the restaurant. Left and went to another restaurant. On my arrival back, there was a fire truck, ambulance and several police cars lighting up the front of the building entrance. I came in the side door, firemen and police were there, handcuffing a 20's something young man who apparently was smoking in the hotel somewhere and set off the smoke detectors. I asked another guest about it and he said that this was not the first time this has happened here. Why? Just, why? When I asked the firemen if it was okay to go back, they said yes, all clear. Then when I got to my room, the warning system went off again telling everyone to evacuate. This was insane. Absolutely a $h!tsh0w. Never staying here again. Guess Doubletree doesn't mean what it used to.