I am very impressed with this service. I have an UberOne membership, but they bungled my simple request so badly that I reached out to other courier services to pickup my dog's insulin.
Dropoff offered a reasonable rate for 2 hour delivery, so I contacted them through their website. I don't have an account with them, which made the process a bit cumbersome because they have an AI bot which is frustrating and ineffective - par for the course with AI customer service. I took off a star for that. I wish companies would use human, in-country representatives.
When I finally reached a human on the phone, the lady was friendly, professional and had my pickup/delivery set up in no time. Because it was kind of a one-time deal, the price was a little steep, I assume, but not unreasonable. At that point, I was just happy to get my dog's insulin picked up at the veterinarian in Boerne and delivered to me. The driver was fantastic! She was so polite and friendly. She was a true professional.
My doggy is doing much better! read more