I moved out of this complex over a year ago. I been to several complex's this is like being in the…read morearmy with drill saregents constantly tormenting you I had my on my chair in the back and they said it wasn't allowed. I had a Christmas tree on the front that wasn't allowed there staff are so ignorant when i called last year to let them know i was moving on the 5th of the month. I had asked if I had to pay the whole month and the woman said yes you have to pay the whole month even if you're moving. thank God I'm out of there in a beautiful complex in new hampshire I would never recommend anybody to live there I would rather live in the streets also don't Apache rotten people. They should be fired

The absolute worst company and representatives! Ruthann is so rude, disrespectful and gives you an…read moreattitude. She shows up to our condo's annual meetings with little or no information and then just guesses when you ask her questions, which has usually been the wrong answer. She picks and chooses what emails she wants to respond to - mostly just ignores you. However, when you address her about it, she gives you an attitude + claims she doesn't do that...we have multiple ignored emails over the years to support. PMA does not know how to do proper accounting either. On more than one occasion, they've claimed we've owed them money and we've had to prove to them where they were wrong, yet they've failed to apologize. Wonder how many others they've told they owe money and they've just paid thinking they could trust our management company? We've been lied to, ignored, and they've asked for money from us that they were not owed.....I'd highly recommend staying away from PMA.

Tim at CJL recently helped us with the sale of our family home. It was an unusual property and he…read moredid a great job of marketing it to the appropriate buyers. He worked very hard throughout the process, keeping us informed every step of the way. We were surprised at how fast things happened, but all for the best. Tim's professional and friendly manner made him a pleasure to work with. I would not hesitate to recommend Tim and CJL!

We have had a great experience with CJL over the past 4 years. The team is always responsive,…read morefriendly, and happy to help in a timely manner. Shout out to Caren K. who has been a huge help with our lease renewal, always making sure we stay informed and updated throughout the entire process. Overall an excellent team to have as a renter in Massachusetts!

Watch out for Taylor, she's a snake. Accused me of using because I had a legit issue with her…read morehouse manager, essentially attempted to kick me out with 8 hours notice and threatened to dispose of my belongings within a week's time, violating MASH guidelines & Fair Housing Act. Essentially, if you disagree with something her inner b$#@h makes an appearance. Poorly run, little follow through and no accountability.

Not good is an understatement.... My property was illegally entered on May 30th 2025 between the…read moretime of 8:52 (When I got in my Uber) and 1:00 PM the latest when I returned back home. I put my key in the door and unlocked it the same way I always do and it was properly locked no signs of any forced entry but when I entered in I found my service dog "Nelson" laying down in the corner with his head between his paws and I knew immediately that something was very wrong because whenever I am gone for a few hours and return home he goes crazy to see me and is all excited and is happy!!! Right after I got done checking on Nelson I looked for the Salem Five Bank envelope containing $2,040.00 dollars that I had just pulled from the safe that very morning for my housing hearing and placed in a specific spot I saw it was gone from where I had just put it a few hours earlier that same day and my heart dropped and I instantly felt panicked when the combination of my dog acting strange and the money missing it was scary especially because no signs of anyone breaking in!!! I immediately called the Lenhoff management office and spoke to Cynthia and asked her who had come into my unit? She stated to me nobody had been there but she would check to make sure... I got off the phone and started flipping my place apart hoping that maybe someone moved it on me but it was definitely gone!!! I called back Cynthia again and said ok who came in to my place? She again said nobody and she had checked into it and asked the other employees and assured me nobody was there but asked me why??? I said because $2,040.00 dollars is gone and she said "Oh right, ya gotcha" and I immediately felt like she was being dishonest but I said ok let's rewind the cameras then and she stated the following to me verbatim: "So that's the thing the cameras actually do work but I can't access them because the password was changed and I can't log in so we need a tech expert to come in" My heart almost sank when she said that and I hung up and immediately got ready and went to the police station to report all of this but on my way out the back door I saw my neighbor Andy who lives directly next door with his elderly mother and I asked him if he saw anyone unusual come into the building or near my unit door and he said: Yes they came in today a couple hours ago and went in to every unit!!! I asked him who??? He said "Anna" and a pest control guy went in to all of the units including mine!!! I then bolted right to the Salem Police Department and made the report!!! The very next business day a police officer met me out front of the Lenhoff management office at 118 Lafayette Street and he went in and asked to see the camera footage and the three of us all went over to my building and the two of them (Officer Carter & Forrest Lenhoff) went down the basement to review the cameras and when they returned back upstairs where I was waiting in the hall they both just walked by me like I wasn't even there not saying anything except for Forrest said "I'm going to talk to Anna right now" but nothing else or any details of the illegal entry and now I am out of $2,040.00 and God only knows what the poisoned my pet with!!! They lied to me saying nobody had been there and about being locked out of the cameras and that pest control had came the 29th not the 30th even though it was posted that they would be there on Friday the 30th between 10:00 AM & 2:00 PM so all in all they have lied to me probably about a half dozen times easily especially if you count the fibs that Cynthia told at the hearing but when I am asking to see the footage for myself they are saying it's "Confidential" so they know that it's an employee who did it and they are attempting to avoid liability and the police department are definitely complicit in this crime based on the fact it's taken me so much effort to simply even get an officer out to review the cameras and so far several days later all I am being told is that it's "Under Investigation" if you read this in full I am swearing on my life these people are crooked and dishonest slum lords, the end!!!

Follow up - Colonial Village has FIRED Sutton Management and removed Rick Stern any access to our…read morebank accounts. He and his company did next to nothing over my ownership of my condo, spanning over 10 years, and even before I came. For YEARS and plenty of documentation, I have recorded Sutton failing to properly address leaks from sliders from multiple units. Rick would never take accountability, and would tell the employees to just "caulk it". That was Rick's answer to everything. Fees would constantly be jacked up, with little to show for it. Over the years, Rick and his company let our property deteriorate. We are now doing damage control due to not fulfilling their duty and due diligence. Services were not rendered properly. Interestingly enough, most of the board members have been replaced, along with a new management company and a new lawyer. It's certainly suspect as to what happened under Suttons watch. Things are now improving around the property, and our fees have dropped. Funny how that played out..........

I wish I can give ratings here in negatives . In the winter every time we hardly get hot water.They…read moremight be messing with hot water thermostat during winter time to prevent high hot water bills .There are lots of roaches. After complaining numerous times, there were no action taken. They need to get reported to department of health for doing this. Poor service. I'd not recommend this to anyone.

We hired James for a complete yard transformation. After my yard transformation that came out…read moreAMAZING, he has been maintaining my yard bi-weekly for the last year. We even hired him to do our snow removal this winter and I also am hiring him for my junk removal . He is by far the most reliable landscaper we have ever had. He is very consistent with his mowing , edging, snow removal , spring/fall cleanups, junk removal, even all the minor repairs I have needed him to fix for me. He has a very polite & hard working crew. The team is very professional and knowledgeable. I am very pleased.

James is amazing. He gave me a very reasonable quote to clean up my very over grown yard. He worked…read moretirelessly. This yard has never looked so good. I wholeheartedly recommend him!

I've lived here long enough to see three different management companies come and go, and Four…read morePoints has been the best by far. Maybe it's because we finally have a property manager who actually cares. Joshua manages our property, and the difference is noticeable. Every time I've submitted a maintenance request--even for something routine--he's been responsive and easy to get in touch with. What really surprised me is that he doesn't just send a contractor and disappear. More than once, he's shown up himself to make sure the work was completed correctly and that I was satisfied before closing out the request. It's rare to find a property manager who's both professional and genuinely invested in the building. He communicates well, follows through on what he says, and treats residents with respect. The building feels better maintained than it ever has, and it's obvious someone is paying attention. No management company is perfect, but after dealing with the previous ones, I can honestly say the experience has been a huge improvement. If the rest of their properties are managed the way ours is, they're doing something right.

This company is the worst company for any property condominiums, they are very unprofessional, show…read morelack of respect to unit owners, do not return calls, texts, and or emails. Four Points Haverhill, MA, just agrees with the Board NO Matter Right or Wrong. They do not hear out the unit owners, they just comply and Agree with the Board. I have been a unit owner for 27 years in the same community, and have never seen the likes of this Board and Management. The management company has allowed this Board to fine without documentations, pictures of the infraction harass warrent fines. They just put fines on because the Board tells them to. They allow assessments on, and now they put an assessment of $3,400.00 to be paid in 29 days. This does not include the condo fee and all ready assignment of $49.00 per month that we have a loan out for a 10 year agreement. This is Ludacris to us unit owners that live on a budget. The money $3400.00 is because the Board over spent not following the Budget and the Management Four Points just watched and Allowed it!!! This management Co. Does not care about the Association they manage, they show NO Respect to the Association that pays their Salary. Do not hire Four Points as your management company, You Will Regret IT!!!!